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Lakeland Leather Reviews 

1,800
•
TrustScore 5 out of 5

4.8

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the leather goods, noting that items like jackets and bags feel wonderfully soft and are built to last. Reviewers also emphasize the remarkably prompt delivery service and state that placing an order online is an easy and smooth process. Some reviewers were not happy with minor product details or sizing inconsistencies. Consumers noted that certain items featured sleeves that were a bit too long, slippers where the opening was not large enough for a proper fit, or clothing colors that appeared slightly different than advertised.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the materials and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and prompt shipping... See more

Order

Customers report great satisfaction with the ordering process, highlighting how easy and straightforward it... See more

Service

People report overwhelmingly positive experiences with service, highlighting prompt delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more

Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,800)

379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Lovely bag.

Really pleased with my little cross body bag. Well made by a family business in England - Delivery was fast.
Would definitely buy from them again.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, we'll informed progress of the order. And lastly great quality product. Would recommend and use again.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Leather Purse

Lovely soft leather quality purse. Prompt delivery, excellent service, great experience all round 🌟

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order site

Easy to order site. Good quality products. Really good value for money. Quick delivery. Really pleased with all my purchases

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

I purchased a leather jacket and unfortunately hadn’t changed my address when I moved, the lady on the phone ( I didn’t get her name which is a shame) said it had been packaged and was ready for collection, she took my new address and sent someone upstairs to put it on the parcel. My jacket arrived at my new address the next morning, Brilliant customer service going above and beyond to help me, no complaints from me. The jacket is perfect, beautiful leather and so soft. Thank you ladies in customer service, very much appreciated.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Ordering was easy and straightforward. Delivery arrived quickly. The purse and glasses cases I ordered are excellent quality. Will definitely buy from Lakeland Leather again. Highly recommended.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Leather hold all Bag

We placed an order for a leather hold all bag . Excellent service from order to delivery . The leather bag we ordered in Brown is a lovely colour and the leather
Is amazing . I’m sure we will enjoy using this.

23 April 2026
Unprompted review
Rated 4 out of 5 stars

The leather belt I bought

The leather belt I bought, is an extremely good product with a great ratchet buckle design. A very small point is that the company etched or had etched their their name on the buckle belt loop. Although neatly done,I would have preferred that it had remained plain.

24 April 2026
Unprompted review

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