Lakeland Leather Reviews 

1,801
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the leather goods, noting that items like jackets and bags feel wonderfully soft and are built to last. Reviewers also emphasize the remarkably prompt delivery service and state that placing an order online is an easy and smooth process. Some reviewers were not happy with minor product details or sizing inconsistencies. Consumers noted that certain items featured sleeves that were a bit too long, slippers where the opening was not large enough for a proper fit, or clothing colors that appeared slightly different than advertised.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the materials and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and prompt shipping... See more

Order

Customers report great satisfaction with the ordering process, highlighting how easy and straightforward it... See more

Service

People report overwhelmingly positive experiences with service, highlighting prompt delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,801)

379 reviews in the last 12 months

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Rated 5 out of 5 stars

Well I have already submitted a review…

Well I have already submitted a review for Lakeland Leather however… My partner is so thrilled with her leather that I am Very Happy to Thank both Geraldine in Customer Service and her mate Cheryl in packing once more XX
Cheers 😘

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased a couple of items from…

I have purchased a couple of items from these guys. Great quality and well worth it. Sadly I managed to pick up a great price on a jacket I have been looking at and it was lovely. But I had to return as they didn't have my size.

But I will keep and eye out.

13 April 2026
Unprompted review
Rated 4 out of 5 stars

Easy enough to order

Easy enough to order. Pleasant exchange on the phone when asking for clarification about delivery. Disappointing that they offer a further discount after an order is placed. Unnecessary.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Small but holds everything.

I have had a large purse for a longtime which I liked, it was very well laid out but was too big to put into today’s small handbags. I ordered a smaller leather from you hoping it would do all the things a bigger one had done I needn’t have worried it is perfect. I ordered the teal green it is a lovely colour as well. I am very pleased with it and wouldn’t hesitate to recommend Lakeland to anybody.

13 April 2026
Unprompted review
Rated 4 out of 5 stars

I chose the bag I liked the look of…

I chose the bag I liked the look of with a weave and I wasn't disappointed. The bag and the colour are just what I wanted. My fault really since I didn't look carefully enough at dimensions, but I am finding the bag quite small. It will be perfect for times when I don't need to carry so much.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent in every way!

The website was clear and straightforward to use, and the description and picture of the leather jacket was exactly as it said and showed. I am delighted with my purchase and the leather is particularly soft. Excellent value for money too.

31 March 2026
Unprompted review

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