Lakeland Leather Reviews 

1,800
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the leather goods, noting that items like jackets and bags feel wonderfully soft and are built to last. Reviewers also emphasize the remarkably prompt delivery service and state that placing an order online is an easy and smooth process. Some reviewers were not happy with minor product details or sizing inconsistencies. Consumers noted that certain items featured sleeves that were a bit too long, slippers where the opening was not large enough for a proper fit, or clothing colors that appeared slightly different than advertised.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the materials and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and prompt shipping... See more

Order

Customers report great satisfaction with the ordering process, highlighting how easy and straightforward it... See more

Service

People report overwhelmingly positive experiences with service, highlighting prompt delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,800)

379 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I haven’t used the bag yet but I’m sure…

I haven’t used the bag yet but I’m sure it will be perfect. It ticks all the boxes for quality, size, zip pockets and strap type for me. Delivery was really quick and am looking forward to using it. I may even buy it in another colour!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service Keswick store

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confirming what I needed to do in 'treating' my jackets and with the correct products too. Sam & her colleague went out of their way, gold stars to both of you. Thank you for a wonderful Customer experience.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

My Silloth and Crummock jackets…

My Silloth and Crummock jackets arrived today. They are a perfect fit; I’m delighted with them and keeping them both. Thank you for the attention to every detail from all that goes into creating the garments to the care in posting them out. Keep up the good work. I will return!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

A purse in time

Good size purse at right price. Lovely soft leather and colour, ideal for use with smaller handbags, but lots of capacity. Fast delivery

30 May 2026
Unprompted review
Rated 4 out of 5 stars

Brilliant bag, wrong colour

The handbag is really well made and very attractive as well as functional. Unfortunately it was advertised as white whereas in fact it is off-white so does not match my white clothes and shoes. I will sadly have to return it.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully made.…

I am very pleased with the black and navy cross body phone bags that I have purchased. They are comfortable to wear and perfect for my iPhone.
Also they are beautifully made. Thank you for a quality product.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Leather Hayton jacket in cognac

Leather Hayton jacket in cognac.
Super quality jacket and looks great. Especially with the extra £20 off using the code. Checked my size beforehand for a 5'9"tall, 44" chest, 64 year old and the 44" fits perfectly. Delivered on time as advertised. Thank you Lakeland Leather.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Goods are lovely

I think the company is doing well, the quality of the goods is exceptional, very pleased with it, I always buy black purses, decided to have a change and have tan, it’s lovely. It smells good too, beautiful smell of leather.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Expensive piece of garbage

I bought a very expensive leather jacket last year and within a month of purchase, really only two weeks of gentle wear to the office - one of the pockets ripped. Lakeland would not stand by their lifetime guarantee and charged me for the repair. Fast forward 10 months and the same thing has happened to the other side. Their products are overpriced garbage, and their leather guarantee non-existent. I will never shop at Lakeland again.

19 May 2026
Unprompted review

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