Laguna Motorcycles Reviews 

LAGUNA ASHFORD
Booking my T100 for its 10k mile service / MOT was a pleasant, seamless and customer-focused experience with Charlie. Charlie is always courteous, knowledgeable of both mechanics and customer needs; in short, just what a customer needs when booking their much-loved machine for a service.

The engineers in the workshop are hugely capable, knowledgeable and always welcoming of questions. Their care of a customer’s motorcycle is always clearly demonstrated, returning the machine in excellent condition. Chris is a superb engineer and really understands his craft. Always a pleasure to entrust my Bonneville into his care. I’ve no doubt his colleagues are similarly caring and capable.

The service dept. at Laguna Ashford are highly recommended.

Jason and Kane were amazing. They couldn’t have done more and the service was the best I’ve experienced in 42 years of riding. Other dealerships need to learn from them and I can’t recommend them enough.

Can't even be bothered to call you back.
And less you are going I to buy a 20k upwards bike or get hideous over priced clothing then don't bother if you call for advice or help you won't get any I was even told this time that the person I need to speak to can't because he is dealing with paying customers that's after asking if they can do the job on my bike.i don't like to complain unnecessary but this lot need it.i will never go to the place ever again I'd rather go to London to get this sorted as to give this rude extremely overrated shop any work.ill never own another harley davidson again not that there is anything particularly bad about the bikes but the dealership on the whole are terrible I've been riding for more than 40 years and out of all the manufacturers dealerships this is the worst by miles and miles I wish there were a lower mark I could give I'm going back to jap bikes and it's all because of that shower do yourself a favour and avoid it has a date for your experience this started over a year ago

Last week I purchase two T-shirts and a can of brake cleaner. The T-shirts arrived with a can of chain cleaner! I reported and was resolved fairly quickly. Thank you

Steve at triumph Laguna was very helpful, good communication

I'm furious. I recently purchased a liter of Triumph D2053 OAT motorcycle coolant from Laguna Motorcycles, paying an outrageous £6.25 for next-day delivery. I specifically called Steve at Laguna and was assured my order would arrive the very next day, promising a weekend of smooth riding.

Guess what? It never arrived.

Now, I'm stuck at home, my motorcycle thirsty for coolant, and my weekend plans ruined. This isn't just a matter of a missed delivery; it's a blatant disregard for customer service. Not only did Steve lie about the delivery time, but I'm also out £6.25 for a service that was never provided.

This is the last time I'll be using Laguna Motorcycles.

To ensure no one else experiences this kind of frustration, I will be sharing my experience on all Triumph rider groups and forums. It's important riders are aware of this kind of unacceptable behaviour from a supposed reputable motorcycle parts supplier.

If you're considering buying from Laguna Motorcycles, think again. Do your research, shop around, and be prepared for potential disappointments. Trust me, your time and money are better spent elsewhere.

I’ve booked a test ride on a triumph scrambler X 1200 10 o’clock 22nd June 2024 I turned up 20 past 9 am admittedly bit early, One of our sales team was talking to a client, which I understand, I approached the sales manager and said to him come for a test ride on the triumph X , he replied it’s 9:20 I didn’t realise I was so early I was made to feel I was in the wrong for turning up too early, He replied it only takes 10 minutes to book in which I found a bit rude, when we finally signed the paperwork to take the bike out, he asked me a couple questions , will You be buying the bike as another person coming , I replied. I’m just test riding and I’m not keen on colour ,I know he was doing something on his computer, when I approached him but even so I am a customer and I expect a bit more respect, I took the bike out for an hour, test ride was excellent on the x1200 , i’ve gave the keys back to The sales manager and told him it was an excellent ride, And I will certainly buy this bike in the future, but he seemed disinterested , I found the whole experience lacking in warm customer service I will buy this bike but not from Laguna.

Superb service from Steve, and high quality genuine parts supplied in good time, much appreciated thanks

What a refreshing and enjoyable customer service experience with Laguna direct clothing who unlike their immediate online competitors advertise stock they actually have (Padgetts motorcycles take note) and charged a very reasonable £3.95 to deliver it (we are talking a cap here) unlike Bournemouth Honda who wanted to charge £12.00 delivery. As bikers we need to give praise where is due and call out those giving inferior service, it comes down to who would i trust to buy a motorcycle from, it would be Laguna.

This is the second and last time I will use Laguna for a bike service. Poor communication and both times have had nearly 2 hour delays. Nobody seems to be in charge or care. Never had such a poor customer experience. Could not recommend to anyone unfortunately.

My bike failed an MOT on a rear tyre - so I asked them to put a new one on and they charged me for second MOT test - when all they had to do was to look at the rear tyre that they had fitted.
Cheek of it !!!!
Then I noticed a while later that when refitting my rear wheel they had disploged the rear brake pad that then damanaged my rear disk and rear wheel. When I went back to them to raise this, they fobbed me off and told me that I'd left it too long to report it to them...
The guys in the shop seem nice enough, but they management has no sense of customer service.

Fantastic professional and helpful service, particularly from James who I dealt with, although, all were pleasant and helpful. Made buying a new motorbike a truly memorable experience and felt valued as a customer. The presentation of the bike on pick up day was also a very nice touch and once again made the experience very personal. I have nothing but praise for all at Laguna Ashford. Thank you!

I was a little apprehensive to purchase from Laguna due to the varied reviews, but I purchased a new helmet for my son and it arrived 2 days later. Well packaged and quick delivery, what’s not to like?

Brought a Optimate charging lead with Din Plug for my BMW what came through the post was a completly diffrent lead to the one i ordered kicked off about it but was only offered a refund not the lead i wanted terrible service and customer comunications are not great at all so now i have to pay more money to get what i want else where.

Purchase of my Triumph 900 Scrambler: (July 23) did not go well from start to finish...originally wanted a brand new one so popped into, Alyesford store, could not get to see anyone, try Ashford store, again no one wanted my business.. I am patient and waited 45mins..Next was the Maidstone branch, go to Alyesford I was told by the salesman, i explained that did not work..how about a second hand one, they had one,,at last a scrambler to purchase, great news, was shown the bike, ex demo they said only 1400 miles I was told, at £8500..OK it needed a clean but hey let's go for it,so after looking and finding the keys, turning the ignition on it actually had 4500 miles on the clock, OK no worries I thought, paid a deposit, 2 weeks I was told to for collection, while at home saw this bike on there website, priced at £8000..quick call and got this reduced, OK I thought again no worries, so on collection day was told that the PDI had not been done,as the guy doing it had to go home halfway through his checks and couldn't finish it and everyone else was busy,so i couldn't collect my bike on the scheduled date, heard nothing from the Maidstone Branch, on enquiring was told by the salesman sorry that he was busy and at Brands Hatch that weekend to which I found out that he had lied to me...so now a midweek pick up has been finally arranged to collect my long awaited purchase, arranged by another salesman,.. No spare keys, these had been lost, no service book, just an empty box with an invoice to pay, was promised a spare set would be arranged, had to go back to Maidstone, to get spare set of keys, coded, and a service book arranged, love the scrambler that's why I gave it 2 stars...., oh one of the spare keys I had cut, doesn't work!! I just don't want to go back to Lagunas... ps am using my wife's Trust pilot
Terry Young.

Really happy with the service from Steve at Laguna. Bought a helmet online that was too small so I phoned to get a replacement and Steve sorted it out no problems and with a very quick turnaround, I received the correct size a few days later.

Another great experience with Bill at Laguna Performance Centre, Ashford Kent.
Changed my MOT to July and back yesterday for 22,500 mile service.
All done and dusted, plus some additional checks, with a smile, at a reasonable price.

This company does not carry some stock, and despite their website stating in stock, your item is then ordered and it might be a week before you get what you ordered. The online team then hide behind it's not them, they have no control over website.
If you want your items in a timely manner I would look elsewhere.

I had a fantastic experience when purchasing my Triumph street R .James Brown made me feel very comfortable and relaxed when choosing my street not pushy at all.Paperwork was an absolute breeze as James took care of everything very efficiently.When it came to picking my bike up in my van, James picked up that I was clearly nervous of loading it and strapping it down ,James and a colleague were straight on it taking complete control of the whole process.what a great service.
Many Thanks
Steve

I took my sons Honda Grom for its first service at Aylesford Laguna, I’m a scooterist so riding his bike felt quite obscure but real fun! Anyway, the lads took the bike, keys and service book and I went for a wander around Aylesford. Within an hour I had an update via email, with a video on the process of the service and safety check.
The whole procedure that afternoon was completely refreshing, the lads were extremely informative, knowledgeable and came with great customer skills.
In todays world where absolutely nothing seems to have rhyme nor reason, my experience yesterday has left me with the sense of faith restored in humanity.
Well done chaps, yesterdays experience was a complete delight.
I am already looking forward to the 4000 mile service.
Hats Off!
Ray, Sunny’s Dad.