Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more
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Review summary
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Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more
Company replied
My experience has been good so far. I ordered a 5mm size earring for my tragus piercing but didn’t realize that it would be too small for it. The earring itself is beautiful and Im willing to get a bi... See more
Company replied
I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more
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4.3
Excellent
205 reviews
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I ordered 3 gold piercings
I ordered 3 gold piercings. Yes, they are real gold. BUT the sizes a lot smaller than the picture. They also skimp on gold: the bar is super super thin, my professional piercer refused to use it as it would cause the piercing to move around too much. Quality is poor in general: the little gold heart I bought is unevenly cut and looks low quality CNC work... I managed to get a 20% refund but still, it was stupidly expensive for useless, ugly piercings. The gold value is near zero as they use so little actual metal...
8 July 2025
Unprompted review
Reply from Kosinerjewelry
Dear [ No_emi],
Thank you for sharing your feedback with us. We truly value all customer opinions and take your concerns seriously.
We would like to respectfully address the points you've raised:
Product Quality: Our 14K gold jewelry is crafted with care and has received positive feedback from many professional piercers and customers worldwide. We understand that individual preferences may vary, and we respect your piercer's professional opinion. However, we kindly note that sometimes piercers may recommend using products purchased directly from their studio, This is a sales method.
Sizing and Design: The product images on our website are meant to represent the design as accurately as possible. We understand that perceived size can vary depending on the viewer, The smaller size is also to allow the ear to recover better.and we sincerely regret if the item did not meet your expectations in this regard.
Return Policy: As stated in our policy, we are unable to accept returns on opened or used jewelry due to hygiene reasons and because we cannot resell such items. However, if you have concerns regarding the authenticity or quality of the gold material, we encourage you to have the item tested by an independent, accredited jewelry appraisal institution.
Should the test confirm that the item is not genuine 14K gold, we will provide you with a full refund and also reimburse the cost of the appraisal.
We hope this offer demonstrates our commitment to transparency and customer satisfaction. Please let us know if you have any further questions or if you would like to proceed with testing.
Best regards,
Kosiner Jewelry Team
Great products and responsive customer…
Great products and responsive customer service! I accidentally ordered the wrong sized product but the customer service was incredibly helpful in ensuring the process was quick and smooth!
25 February 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your kind words, Sofia! 😊
We're thrilled to hear that you're happy with your products and that our customer service team could assist you smoothly with the sizing issue.
If you ever need any help in the future or have any questions about our products, please don't hesitate to reach out to our support team — we're always here for you!
Warm regards,
Kosiner Jewelry Team 💛
Excellent customer service!
Excellent customer service!! I accidentally ordered the wrong post size. The replaced it for me free of charge! Super impressed highly recommend!!
3 March 2026
Unprompted review
I am working on curating an ear that…
I am working on curating an ear that covers lobe, stackd lobe, low helix, double forward helix and daith. They all need to flow together! It took 2 tries, but they stood by their product, and no doubt the next one will be perfect!
1 March 2026
Unprompted review
Still No earrings
Customer service was responsive when I requested an exchange however it’s been over a month since my earrings were delivered back and I keep getting a generic response that they have escalated my request for an update and silence.
18 February 2026
Unprompted review
Reply from Kosinerjewelry
Dear [ Alexandria],
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and the lack of clear communication regarding your exchange.
We completely understand your frustration, especially after waiting for over a month without a resolution. Please rest assured that this is not the level of service we aim to provide, and we truly appreciate your patience.
To help us investigate your case promptly, could you please kindly provide us with your order number? This will allow us to locate your records and get you a proper update as soon as possible. While we cannot guarantee that your previous emails may have been overlooked, we take full responsibility for the delay and are committed to resolving this for you.
Once we have your order number, we will prioritize your case and follow up with you directly.
Thank you again for your understanding and for giving us the opportunity to make things right.
Best regards,
Kosiner Jewelry Team
If you value your money do not buy from…
If you value your money do not buy from them their piercing broke after one day of use.
I couldn’t even submit a picture as it fell while wearing thats how horrible it was
17 February 2026
Unprompted review
Reply from Kosinerjewelry
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We take product quality very seriously, and we’d like to make things right for you. Could you please email us at service@kosinerjewelry.com with your order details and any photos of the damaged item? Our customer service team will be happy to assist you with a refund or a replacement as soon as possible.
We appreciate the opportunity to resolve this issue and hope to regain your trust.
Best regards,
Kosiner Jewelry Team
Do not use this company
Do not use this company! I spent over £100 on an order on the 8th Feb and I have received no update on the status of my delivery. I have reached out to customer service multiple times with no response. Be very wary of this company!
8 February 2026
Unprompted review
Reply from Kosinerjewelry
Thank you for taking the time to leave your feedback. We truly value every customer's shopping experience and are sorry to hear about your disappointment regarding your order.
We sincerely want to help resolve this issue for you. Based on the feedback you provided, we were unable to locate any communication related to your order in our after-sales email inbox at service@kosinerjewelry.com.
To assist you more efficiently, please contact us through the following methods:
Send an email to service@kosinerjewelry.com with your order number.
Or reply directly on this platform with your order number.
Generally, if the item is in stock, we will arrange shipment as soon as possible, and you will receive a shipping confirmation email with tracking information. If the item is temporarily out of stock, we will inform you promptly once we confirm the situation and discuss the next steps.
Once again, we apologize for the inconvenience caused and look forward to resolving the matter for you soon.
Best regards,
Kosiner Jewelry Customer Service Team
Piercing was loose
Piercing was loose, took a week to get them to ask me if I wish to exchange it for a new one, but when I refuse and asked for a refund, they refused! Each email took 2-3 days to get responded.
16 February 2026
Unprompted review
Reply from Kosinerjewelry
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the frustration caused by the loose piercing and the delayed responses from our team. That is certainly not the level of service we aim to provide, and I truly understand your disappointment.
To better assist you, could you please contact our after-sales team directly at service@kosinerjewelry.com? Unfortunately, we were unable to locate your order information in our system based on the details we currently have. Once you email our dedicated support team, they will be able to access your order details and prioritize your case.
Please include the following information in your email to help us assist you more efficiently:
Your full name
Order number (if available)
A brief description of the issue
Any supporting photos (if applicable)
Once our team receives your email, they will review your case and work with you to resolve this matter promptly. I want to assure you that we take your feedback seriously and are committed to making things right.
Thank you for your understanding and patience. We look forward to hearing from you soon.
Earrings were ok, customer service was slow
I received several earrings as a Christmas present from my boyfriend; however, I did not like one pair, and another he accidentally ordered as a single instead of a pair. I contacted customer service through their website chat and was provided detailed instructions on how to return the three earrings I didn't want to keep. After following up multiple times (and after posting negative reviews online), I finally received a refund 33 days after Kosiner received my return. While I appreciate that I did ultimately receive a refund and understand that the delay was apparently due to the Chinese new year extended holiday, the overall experience was not great.
15 January 2026
Unprompted review
Horrible customer service & product quality
They took a very long time to ship and then once I received my order one of the pairs that I bought came broken. I contact their customer service email with a picture of the broken earrings and requesting a refund. The first email I sent them was December 27, 2025. Their team said that they would issue the refund on January 11, 2026 and that the refund will be processed in 3-6 business days. It's now February 15, 2026 and I still haven't received my refund and had to file a claim through my bank so they can do an investigation and process my refund. I do not recommend this company, they have terrible customer service support and for the earrings to arrive broken means their quality isn't that great if the product doesn't even hold up during shipping.
**Update**
Kosiner has finally issued my refund back to my bank on February 18 and refunded me an extra $50 as a sign of good gesture. Because of this, I have changed my rating from 1 star to 3 since I feel like they are working on their customer service and trying to do what is right for the customer and I appreciate that.
25 December 2025
Unprompted review
5 Stars!
Good quality product and when I had a quick question, support got back to me very quickly
10 February 2026
Unprompted review
I’m absolutely delighted
I’m absolutely delighted with my 14K Solid Gold Opal Ear Piercing Stud from Kosiner Jewelry. The earrings feel luxurious and substantial without being heavy, and the opal stone has a beautiful glow that catches the light perfectly.
The quality of the materials and craftsmanship is excellent .
On top of the lovely product, Kosiner’s customer service was fantastic — responsive, friendly, and genuinely helpful from start to finish. Highly recommend both the stud and the brand!
11 February 2026
Unprompted review
Great support always ready and fast to…
Great support always ready and fast to help customers. Very good quality jewelry.
5 February 2026
Unprompted review
Not a happy experience
Order# KS45459
Bought a pair of Open Huggies earrings on the site a week ago.
I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let alone to put them in my helix pieces.
I request a return authorisation on the ground of not made fit for purpose.
Then you get those lengthy justifications of no faulty on the produc and suggestions with discounts, give them to friends, etc, to refuse for a returning and refund.
It’s been a disappointing, stressful and frustrating experience.
They don’t seem to understand UK remote/online shopping and consumer laws/rights about that the products have to be fit for purposes and consumers’ rights to cancel/return the order within 14 days if not satisfied.
Amendment : 05/02/2026
After a few back forth emails, we’ve reached a mutual agreement that they given me a full refund and let me keep the product.
I’m pleased that they are working on their Customer Service and I think every one deserves a second chance to be excellent.
1 February 2026
Unprompted review
Reply from Kosinerjewelry
Hi Lydia,
Thank you for taking the time to share your experience and for updating your review.
We’re truly sorry that your initial experience did not meet your expectations, especially regarding the fit of the Open Huggies earrings. We understand how frustrating this situation felt, and we appreciate you sharing your concerns openly.
We’re glad that after further communication, we were able to reach a mutual agreement and resolve the issue with a full refund while allowing you to keep the product. Your feedback has helped us reflect on how we communicate product sizing and return options more clearly.
Thank you for acknowledging our customer service efforts and for giving us a second chance. We genuinely value every customer and are committed to continuing to improve both our products and our service.
If you ever need assistance in the future, please don’t hesitate to reach out — we’ll be more than happy to help.
Warm regards,
Kosiner Jewelry Customer Support Team
Beautiful but poor quality threads.
The earrings I ordered look beautiful, but upon taking them off for the third time the threaded ends malformed already! The one pair won't securely screw together now.
They had no major wear and tear, only hand screwed and unscrewed a few times I took them off. I'm greatly disappointed in the poor quality since I really did love how they looked.
Update: Got a refund for the earrings and won't repurchase.
29 January 2026
Unprompted review
Reply from Kosinerjewelry
Dear Valued Customer,
Thank you for your feedback. We have received your review and sincerely care about your shopping experience.
Our customer support team has already reached out to you via email and provided detailed information regarding the handling process for the product quality issue. Please kindly check your inbox, including your spam or junk folder, for our message.
We would like to assure you that if the product is confirmed to have a quality issue or defect, Kosiner Jewelry will provide a 100% free replacement or a full refund, ensuring that your rights are fully protected. Customer satisfaction is always our top priority, and we are committed to delivering a reliable shopping experience along with attentive after-sales support.
If you have not received our email or need any further assistance, please do not hesitate to contact us. We will be happy to assist you as soon as possible.
Thank you again for your understanding and support.
Warm regards,
Kosiner Jewelry Customer Support Team
Ordered the wrong size and they handled it perfectly, very good service!
Ordered the wrong size and they handless
20 January 2026
Unprompted review
I accidentally ordered a 5mm flat back…
I accidentally ordered a 5mm flat back earring. But as my piercing was new it didn’t fit my ear . When I emailed them , they sent me a free 8mm post with free shipping. Will definitely buy from them again. ✨
19 January 2026
Unprompted review
Reply from Kosinerjewelry
Wow, thank you so much for sharing this! 🥳
We're over the moon to hear that the 8mm post arrived just right — and we're even happier you felt taken care of. Helping you get the perfect fit (especially with a fresh piercing!) is what we love to do.
Can't wait to see what you'll pick next! ✨
Warm regards,
The kosinerjewelry Team
Efficient Communication
My experience has been good so far. I ordered a 5mm size earring for my tragus piercing but didn’t realize that it would be too small for it. The earring itself is beautiful and Im willing to get a bigger size. I contacted the company through email and whatsapp. I received a reply within 1-2 days through both contacts. The delivery took about 1.5 weeks which wasn’t too bad. So far they have communicated efficiently and are willing to exchange me to a bigger size earring.
18 January 2026
Unprompted review
Reply from Kosinerjewelry
Dear Stephanie,
Thank you for sharing such detailed feedback about your experience. We're delighted to hear that you found the 5mm earring beautiful and that our team was able to assist you efficiently through both email and WhatsApp. Ensuring clear and timely communication is a priority for us.
We’re glad the delivery timeframe met your expectations, and we’re happy to help with the exchange for a larger size. Please don’t hesitate to let us know if you need further assistance as you continue your piercing journey.
Wishing you a wonderful day ahead!🥰
Warm regards,
The kosinerjewelry Team
Helpful customer service
I ordered an 8mm 14k solid gold hoop for my helix piercing, but it turned out to be slightly too tight for my piercing. I contacted customer service about exchanging it for a 10mm hoop and they have been very helpful and swift with their responses.
18 January 2026
Unprompted review
Reply from Kosinerjewelry
Dear Emilie,
Thank you so much for taking the time to share your experience. We’re truly happy to hear that our team was able to assist you promptly and smoothly with the exchange from the 8mm to the 10mm 14k solid gold hoop.
Providing helpful and responsive service is at the heart of what we do, and your feedback confirms that we're on the right track. We hope your new hoop fits your helix piercing perfectly and brings you lots of joy.🤩
Should you need anything else in the future, please don’t hesitate to reach out.
Warm regards,
The kosinerjewelry Team
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