Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more
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Review summary
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Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more
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The website for this company is clear, elegantly designed and easy to navigate. I purchased an opal flat back stud and it arrived quickly in lovely packaging. I had made a mistake in my order, so reac... See more
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I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more
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4.3
Excellent
205 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent Quality & Fast Shipping
I recently purchased a small gold stud earring for my daughter from Kosiner Jewelry, and the entire experience exceeded expectations.
Shipping was incredibly fast—the item arrived sooner than expected and was well-packaged. The earring itself is exactly as described on the website. The photos online were accurate, but seeing it in person, the quality really stands out.
The craftsmanship is excellent. The gold finish looks beautiful, the stones are well-set, and the piece feels durable despite its delicate size. Even the backing/post is solid and secure, which was important to me.
Overall, this was a smooth, trustworthy buying experience. High-quality product, accurate descriptions, and quick delivery—I wouldn’t hesitate to order from Kosiner Jewelry again.
3 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your detailed and wonderful review!
We are absolutely thrilled to know your order arrived quickly and well-packaged, and that you are satisfied with the exquisite craftsmanship, beautiful gold finish and solid quality of the earrings for your daughter.
It means a great deal to us that you had such a smooth and trustworthy shopping experience. We really appreciate your sincere recognition and support, and we look forward to serving you again in the future.
Best regards,
Kosiner Jewelry Customer Service
I ordered three earring from there and…
I ordered three earring from there and they are beautiful and well made. I have the 14k earrings and they seem sturdy. They also came with a kit to help put in and take out earrings which was very convenient
10 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your lovely review!We're thrilled to hear you love the three earrings you ordered. It makes us happy that you find them beautiful, well-made and sturdy. We’re also glad the matching earring kit brought you great convenience.
We really appreciate your kind support, and hope you enjoy wearing them all the time.
Best regards,
Kosiner Jewelry Customer Service
I am on the second order from this…
I am on the second order from this site. I was satisfied by the products. It was a bit difficult to get in touch with customer service when I needed but finally they reach me and get the proper support.
They promptly give me a solution to my problem. I recommend!
15 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your honest feedback and continued support with your second order.
We truly apologize for any slight inconvenience you experienced reaching out at first. We’re glad we eventually got in touch with you and provided a proper solution to resolve your concern in a timely manner.
We really appreciate your recommendation, and we will keep improving our customer service to offer you a smoother experience next time.
Best regards,
Kosiner Jewelry Customer Service
I have ordered from Kosiner 3 times.
I have ordered from Kosiner 3 times now in the past 2 months. I've spoken to their customer service team via email and Facebook messenger and they did help with resolving my issues. I am satisfied with the jewellery I received. I am an Australian customer and to receive a free gift you need to spend over 120 US dollars not Australian dollars.
6 April 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your continued trust and for choosing Kosiner Jewelry three times in the past two months, Michelle!
We truly appreciate your loyalty as an Australian customer, and we're very glad to hear that our customer service team was able to assist you effectively via email and Facebook messenger. Your satisfaction with the jewelry you received means a lot to us.
We also want to sincerely thank you for bringing the free gift threshold issue to our attention. You are absolutely right – the condition should have been clearly based on USD $120, not Australian dollars. We have now reviewed and corrected this information to avoid any future confusion. Thank you for your honest feedback, which helps us improve.
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Kosiner Jewelry Customer Service Team
Beautiful piece for a great price
Beautiful piece for a great price, looks as good as much more expensive brands. Customer service was super helpful when I realized the post I had ordered was too short. Thank you!
10 April 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your wonderful feedback, Sara!
We're thrilled to hear that you're happy with your purchase and that the piece looks just as beautiful as more expensive brands – that truly means a lot to us.
It's also great to know that our customer service team was able to help you promptly when you realized the post was too short. We always want to make sure our customers feel supported every step of the way.
If you ever need anything else, don't hesitate to reach out. Enjoy your beautiful piece! 😊
Best regards,
Kosiner Jewelry Customer Service Team
My order never arrived, no refund, customer service didnt answer my emails
Order never arrived
No refund
Customer service didnt answer
21 July 2025
Unprompted review
Reply from Kosinerjewelry
Thank you for sharing your honest feedback, Giannina.
First of all, please accept our sincerest apology. We deeply regret that your email was overlooked by our team, and we completely understand your disappointment – especially after waiting for such a long time.
We have now reviewed your case carefully. While the tracking information shows the package was marked as delivered, we understand that you did not receive it. Unfortunately, the parcel is now beyond the claim period, and we are unable to file a claim with the logistics company on your behalf.
That said, we have processed a full refund for your order as a gesture of goodwill. Could you kindly check your original payment method? The refund should be reflected shortly, depending on your bank’s processing time.
Once again, we truly apologize for the frustration this has caused you, and we appreciate your patience and understanding.
Best regards,
Kosiner Jewelry Customer Service Team
issue resolved professionally
I initially had a disappointing experience as my order arrived too late for its intended purpose, which was frustrating at the time.
However, after contacting customer service, they responded and handled the situation in a very professional and understanding way. They offered a fair solution and processed a refund, which I really appreciate.
Although the delivery timing did not meet my expectations, I am satisfied with how the issue was resolved. Their customer service showed care and willingness to find a solution.
I would consider ordering again in the future, this time for myself!🫶
8 April 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your thoughtful review, Nannah!
We truly appreciate you taking the time to share your experience, and we're grateful for your understanding regarding the delivery timing.
While we're sorry to hear that the order didn't arrive as expected for its intended purpose, we're very glad that our customer service team could step in and help resolve the issue in a professional and caring manner. Your satisfaction means a lot to us, and it's wonderful to know that you felt heard and supported throughout the process.
We would love to welcome you back as a returning customer — especially for something special just for yourself! 😊
If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
Kosiner Jewelry Customer Service Team
Trash , don’t buy !
Bought my daughter earrings from them. I was helping her put them in and both of them broke before she could even wear them. I went on their website and left a one star review. I received a email from them but after looking on here I doubt I’ll hear back from them. Also I looked on their website again and they took my review off ! CRAZY 😡
5 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Cara,
Thank you for your feedback on our website. We take all customer concerns very seriously and truly regret the frustration you and your daughter have experienced with the earrings.
We would like to kindly let you know that our customer service team has already sent you emails for two consecutive days proposing a solution – including a free replacement or full refund – as soon as you provide photos of the defective product along with your order number.
However, we have not yet received a reply from you via email.
Could you please kindly check your inbox (and spam/junk folder) for our emails, and reply to us there? That will allow us to confirm whether your issue has been resolved or if you still need further assistance.
We truly want to make things right for you and your daughter. Please give us the chance to help.
Thank you very much, and we look forward to your reply.
Warm regards,
Kosiner Customer Service Team
Beautiful earrings
Beautiful earrings, I ordered two pairs of 14k gold earrings, flat back, with diamonds and they are lovely. They seem good quality for the price and look very cute and elegant. The customer service has been very helpful and friendly. Will definitely order again in the future and also recommend to friends.
19 March 2026
Unprompted review
Reply from Kosinerjewelry
Thank you for your wonderful feedback, Anas! We're delighted that you chose two pairs of our 14k gold flat-back diamond earrings and that they’ve met your expectations in both quality and style. It's also great to know our customer service team was able to assist you well. We truly appreciate your support and look forward to welcoming you back again soon!🥰
Thank you very much for this opportunity and for your understanding.😊
— Kosiner Jewelry Team
The worst seller
Absolutely the worst seller I’ve ever dealt with. I bought what was advertised as earrings, only to receive a single tiny earring—completely useless when you expect a pair. When I reached out to return it, they refused, hiding behind a “policy” that conveniently wasn’t clearly disclosed upfront.
I went back to their website and had to dig through fine print buried at the very bottom of the page to find any mention that they sell single earrings instead of pairs. This feels completely intentional and misleading.
After multiple frustrating back-and-forth messages, they finally agreed to accept the return. I sent the item back, they received it—and then completely disappeared. No update, no refund, no response to repeated follow-ups.
This seller is unprofessional, misleading, and a complete waste of time. DO NOT BUY anything from them unless you’re prepared to deal with poor communication and shady practices.
17 March 2026
Unprompted review
Reply from Kosinerjewelry
Dear Natallia Klimovich,
Thank you for sharing your feedback, and I want to sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the experience we want any of our customers to have.
I’ve looked into your case and can confirm that your return was received and the refund has been processed. It should already be reflected in your account by now.
We truly regret the confusion regarding the single earring listing, and we will review how this information is displayed to make it clearer for future customers.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out directly.
Thank you for giving us the opportunity to make things right.💖
Best regards,
Kosiner Jewelry Team
14k studs
Ordered a pair of 14k studs. Arrived on time and looked cute. They also sent a pair of hoops as a free gift, will definitely order again.
19 February 2026
Unprompted review
cute earrings I ordered the flat back…
cute earrings I ordered the flat back style it’s very comfy to wear everyday
13 March 2026
Unprompted review
Helix Hoops
I ordered two helix hoops and they are beautiful. Sadly, I ordered the wrong size and they are helping me with exchanging them for a bigger size.
13 March 2026
Unprompted review
Reply from Kosinerjewelry
Dear Britney,
Thank you so much for your 5-star review — we truly appreciate you taking the time to share your experience! 🌟
We're so glad to hear that you love your helix hoops and that they’re beautiful! 😊 We're also happy that we could assist you with exchanging them for the right size — please don’t hesitate to reach out if you need any further help with the exchange process. We're always here for you!
Thank you for choosing Kosiner Jewelry, and we hope you’ll love your new size just as much!V
Best regards,
Kosiner Jewelry Team
I love my tri-stud flat back earring…
I love my tri-stud flat back earring that I purchased. It came exactly as described. I have been looking for this piece for a long time. So glad I found this website.
12 March 2026
Unprompted review
Reply from Kosinerjewelry
Dear Beck,
Thank you so much for taking the time to leave us a 5-star review — we truly appreciate it! 🌟
We’re absolutely delighted to hear that you love your tri-stud flat back earring and that it arrived exactly as described. It means the world to us that you chose Kosiner Jewelry for such a special piece, and we’re so glad you finally found what you’ve been looking for! 💛
If you ever need anything else, whether it’s styling advice or help with your next piece, we’re always here for you.
Best regards,
Kosiner Jewelry Team
Buyers beware
This site is a complete scam. They took the money and never sent the product. They take several days to respond to emails, and the response is AI-generated, very generic, and does not address the issue. Do NOT buy from them.
Update:
They contacted me as soon as this review went up and offered to process a full refund as well as to ship the product at no cost. My original order arrived over a month later. It was packaged well, looked beautiful and felt solid quality. I’m glad that my issue was resolved but the initial customer services process was absolutely unacceptable. Seems like this is the main reason this brand receives poor ratings.
8 February 2026
Unprompted review
Reply from Kosinerjewelry
Dear Olivia,
I am truly sorry to read your review and to learn about the experience you’ve had with us. This is absolutely not the standard of service we strive to provide, and I sincerely apologize for the frustration and disappointment this has caused you.😥
After looking into your order, I can confirm that your order was affected by a system issue on our end, which unfortunately prevented it from being processed and shipped. This should never have happened, and I completely understand your frustration.
As a gesture of our apology, our team has already processed a full refund for your order. Additionally, we have arranged to reship your order free of charge, so you can still receive the items you originally purchased.
We truly hope you’ll give us a chance to make things right. If there’s anything else we can assist you with, or if you have any further questions, please don’t hesitate to reach out to us directly. We’re here for you.
Thank you for bringing this to our attention, and again, I’m deeply sorry for the disappointment we’ve caused.
Best regards,
Kosiner Jewelry Team
Helix Hoops
I ordered some Helix hoops from them and ordered the incorrect size. I contacted them and they let me exchange and get the correct size. I was very impressed by the jewelry and how quick I received my order. I will definitely be buying from them again! I would recommend this company for your jewelry needs.
10 March 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your wonderful review! We're so happy to hear that you loved your Helix hoops and that our exchange process helped you get the perfect fit. 😊
It means a lot to us that you were impressed with both the jewelry quality and the speed of your order. We can't wait to welcome you back for your future jewelry needs!
If you ever need assistance with sizing or styling, we're always here to help. Thanks again for recommending us! ❤️
With warm regards,
Kosiner Jewelry
Customer Service Team
KosnierJewelry is a wallet friendly
KosnierJewelry is a wallet friendly, quality material brand with exceptional customer service. I would highly recommend their pieces to anyone. I had an issue with post sizing and the customer service team was very responsive.
10 March 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you find our jewelry both wallet-friendly and high quality—that's exactly what we strive for!
It's also wonderful to know that our customer service team was able to assist you promptly with your post sizing issue. We're always here to help make sure you get the perfect fit!
We truly appreciate your recommendation and can't wait to serve you again in the future. Thanks for being part of the Kosiner Jewelry family! ❤️
With warm regards,
Kosiner Jewelry
Customer Service Team
I bought over $400 worth of diamond and…
Edit: After I made this review, they sent me the correct size for backs which I greatly appreciate. The circles on the backs are so small, the earrings fall out of one of my piercings.
I bought over $400 worth of diamond and 14k gold jewelry and followed the online guide for sizing. Unfortunately, upon receiving the earrings and comparing to earrings I already own, I realized the size was too long. I tried to contact customer service to be told to buy more earring backs at a discount. I told them I was not interested in buying more, I simply wanted to exchange them. Since, they have been giving me the runaround, telling me they're going to send my situation to another department, and then department has been on holiday. It's been over a month since I initially emailed them about the issue and it still hasn't been resolved. I would not buy from them again, nor would I recommend anyone else to.
27 February 2026
Unprompted review
Reply from Kosinerjewelry
Dear [Lorelei Rubik],
I’m so sorry to hear about your experience – this is certainly not the level of service we aim to provide, and I truly apologize for the frustration and delay you’ve faced. Please know that we take your feedback very seriously.
I’ve looked into your case and can confirm that our team has already arranged to ship 4 replacement posts to you free of charge as a gesture of our apology. You should receive tracking information shortly if you haven’t already.
We truly hope these will resolve the sizing issue you experienced, and that you’ll love the fit once they arrive. If there’s anything else at all we can do for you – whether it’s further adjustments, exchanges, or just answering questions – please don’t hesitate to reach out. We’re here to help and would really love the chance to make things right.
Thank you for giving us the opportunity to improve, and again, I’m deeply sorry for the trouble this has caused.🥰
Best regards,
Kosiner Jewelry Team
I purchased 5mm post for my tragus…
I purchased 5mm post for my tragus piercing that was too small, though it was the only piece that fit the jewelry that i had intended to use it for after searching several other sites and local piercing studios. I reached out to customer service and they responded timely and willing to assist with an exchange.
9 March 2026
Unprompted review
Reply from Kosinerjewelry
Dear Chloe,
Thank you so much for taking the time to share your experience! We're so glad to hear that our customer service team was able to assist you promptly with the exchange for your tragus piercing. 😊
Finding the right fit can definitely be a journey, and we're honored that you chose us after searching other sites and local studios. It means the world to us that you trusted Kosiner Jewelry for your special piece.
If you ever need help with sizing, styling, or anything else in the future, we're always here for you. Enjoy your new jewelry! ❤️
With warm regards,
Kosiner Jewelry
Customer Service Team
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