Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more
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Review summary
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Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more
Company replied
The website for this company is clear, elegantly designed and easy to navigate. I purchased an opal flat back stud and it arrived quickly in lovely packaging. I had made a mistake in my order, so reac... See more
Company replied
I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more
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4.3
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Honestly
Honestly, I thought it might look cheaper in person, but it doesn't. The details are actually quite clean and well done. It came in good condition and nothing was damaged during shipping, which I appreciated.
15 April 2026
Reply from Kosinerjewelry
Thank you, Auton! 😊
We really appreciate your honesty – and we're so glad the jewelry exceeded your expectations in person! It means a lot to hear that the details came through cleanly and that everything arrived safely.
Thank you for giving us a try and for taking the time to share your thoughts.
Best regards,
Kosiner Jewelry Team
Reply from Kosinerjewelry
Thank you, Bhagya! 😊
We're so glad to hear that your order arrived quickly and that you liked the packaging. We always want your unboxing experience to be just as lovely as the jewelry inside.
Thank you for your support!
Best regards,
Kosiner Jewelry Team 💖
I purchased my first pair of earrings
I purchased my first pair of earrings, and I must say that I fell in love with them. They are truly beautiful. I would recommend this brand. I'll definitely be purchasing more in the future.
26 May 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much, Victoria! 😊
We're absolutely thrilled to hear that you fell in love with your first pair of earrings from us. Knowing that you find them truly beautiful and would recommend our brand means the world to us.
We can't wait to have you back for more pieces in the future. Thank you for your kind words and support! 💖
Best regards,
Kosiner Jewelry Team
big fan!
I really like the jewelry. It’s very quality. I lost a piece and immediately came back to re-order. I had to utilize customer service once and they were responsive, happy to help, & quick to do so!
26 May 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a wonderful experience with Kosiner Jewelry! Their customer service team was extremely kind, responsive, and helpful throughout the entire process. They handled my exchange request quickly and professionally, and I truly appreciate their generosity and support.
The jewelry is beautiful, high quality, and exactly as described. It’s rare to find a company that genuinely cares about customer satisfaction the way Kosiner does.
Highly recommend Kosiner Jewelry to anyone looking for elegant pieces and excellent service!
26 May 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much, Cris! 😊
Your kind words truly made our day. We're absolutely thrilled to hear that you had a wonderful experience with both our jewelry and our customer service team. Making sure every customer feels heard, supported, and happy is exactly what we strive for.
It means the world to us that you appreciate the quality of our pieces and the care behind them. Thank you for recommending Kosiner Jewelry – we can't wait to serve you again in the future! 💖
Best regards,
The Kosiner Jewelry Team
Received my jewellery after some…
Received my jewellery after some problems with delivery (nothing to do with Kosiner), it's beautiful and well made, very impressed.
23 May 2026
Unprompted review
Great products came as described
Great products came as described. Customer service was very helpful.
13 May 2026
Unprompted review
I got help from their costumer service…
I got help from their costumer service to get a matching pair of earrings, when I accidentally just bought one piece
12 May 2026
Unprompted review
Updated review: great customer service
Revising my initial review!! I was emailed by Nicole who issued a refund. Even suggested keeping the jewelry once I receive it but it is still the wrong size but who knows? Maybe it will work for someone else. Very happy with the customer service here and changing my review. I do wish the policy allowed for returns of fine jewelry in packaging and unused.
11 May 2026
Unprompted review
Reply from Kosinerjewelry
HI AP PNW,
Thank you for sharing your experience, and I'm very sorry for the frustration this has caused you.
Could you please provide me with your order number? I'd like to look into this for you right away.
To clarify, if the product is unused and in its original packaging, it is eligible for return. I apologize if this wasn't made clear during the checkout process. Please allow me to check your order details so I can help resolve this for you.
I look forward to your reply so we can make things right.
Best regards,
Kosiner Jewelry Customer Support
Absolutely beautiful solid gold 14K earrings …
Absolutely beautiful solid gold earrings + outstanding customer service from Kosirier Jewelry!
I was looking for earrings for my 1.5 year old daughter and I'm so happy I found Kosirier Jewelry. It's so hard to find real solid gold flat back earrings in the right size for babies - most places only have plated ones or regular backs that aren't safe. But Kosirier has them, and they're absolutely beautiful!
The earrings are delicate, perfectly sized for a toddler, and the quality is amazing. I love that they're solid gold, so I don't have to worry about allergies or her sensitive skin. The flat back design is exactly what I wanted - comfortable and safe for her to sleep in. Plus they have so many cute designs to choose from, it was hard to pick just one!
The packaging was also beautiful. They arrived in an elegant little jewelry box with soft padding, wrapped really nicely. It felt like a proper gift, perfect for her first earrings.
I did have a small issue with my order, but their customer service team was incredible. They replied to my email in few days, were so kind and professional, and arrange a free replacement shipment.
As a mum, finding safe, high-quality, solid gold jewelry for babies is a nightmare, so I'm really grateful for Kosirier Jewelry. Thank you for making my daughter's first earrings such a special experience. I'll definitely be back to shop the other cute models you have for me as well :) as I have sensitive skin too!
⭐⭐⭐⭐⭐
5 May 2026
Unprompted review
Reply from Kosinerjewelry
Dear valued customer,
Thank you so much for this wonderful and heartfelt review! It truly means a lot to our entire team.
We are absolutely thrilled to hear you love the 14K solid gold earrings for your little daughter. We always strive to provide safe, hypoallergenic and well-sized flat back earrings specially designed for toddlers, and we’re delighted they fit perfectly and give you complete peace of mind for her sensitive skin.
We really appreciate your kind words about our product quality, cute designs and elegant packaging. It makes us so happy to know these have become such a special pair of first earrings for your baby girl.
We’re also glad our customer service could assist you smoothly and arrange the replacement for you. Your satisfaction is always our top priority.
Thank you again for your lovely support and trust. We can’t wait to welcome you back soon, and we hope you will also love our designs for your own sensitive skin.
Best regards,Kosiner Jewelry Team
Just bought by my husband the wrong…
Just bought by my husband the wrong size the return customer service was the best thank you so much!
5 May 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your lovely feedback!
We’re delighted our customer service could help smoothly with the size return issue. It’s our great pleasure to assist you and make everything simple and hassle-free.
We truly appreciate your kind words and support. Welcome back anytime to pick your perfect size next time!
Best regards,Kosiner Jewelry Team
Customer service
Issues with customer service. I contacted them 10-15 min after I placed my order to cancel it as I realized that the piercing I was trying to purchase was not actually solid 14k gold as the post is titanium (although it was listed as 14k gold in materials and title, and the only mention of a titanium post was at the bottom in the description). I also tried using the live chat but was never able to get through to a customer service representative despite it being business hours. I received an email <12h later saying that they will not refund my purchase and had shipped it out. Their website says explicitly to contact them within 24h to cancel orders but it seems like that’s actually not the case. Very upsetting/disappointing experience!
Update: after A LOT of back and forth with the company, they are refunding me and letting me keep the package as it had already been shipped. Therefore, amending my review to 3 stars given that they did try to rectify their mistake.
1 May 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
We sincerely apologize for the unsatisfying experience you had with your order and for any frustration this has caused you.
We truly regret the confusion regarding the product material description and the inconvenience you encountered when trying to reach our live chat support. We have noted your feedback carefully and will optimize our product page information and customer service channel to avoid similar situations in the future.
We appreciate you taking the time to update your review and acknowledge that we worked to resolve this matter. If you still have any further questions or need additional assistance, please feel free to contact our official email anytime, and we will be dedicated to helping you sort it out properly.
Once again, we are sorry for the unpleasant experience and we value your feedback greatly to help us improve our service.
Best regards,Kosiner Jewelry Team
Excellent product and great service
Excellent product and great after sale service. Very impressive
29 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your lovely compliment on our product and after-sales service!
We truly appreciate your kind feedback and are delighted to know you had an impressive experience with us. We will keep working hard to maintain high-quality products and thoughtful service for every customer.
Looking forward to serving you again soon!
Best regards,Kosiner Jewelry Team
Do not order with this company!
Do not order with this company!! I placed an order over 400,- euros to Europe and they refuse to take returns due to problems with their warehouse in China, high shipping costs and custom fees. Nowhere on the website or in their return policies have they made any mention of this and I've already read many bad reviews on numerous platforms mentioning the same issue. Completely unlawfull, they are scamming people. I am currently exploring options to take legal action because this is absolutely isane.
29 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
We are truly sorry to hear about your unsatisfactory experience and we take your feedback very seriously.
For all orders, if there is any product quality issue, we always offer a full refund or a free replacement without any hassle. For non-quality related return requests, we always actively communicate with customers to resolve shipping cost concerns, and we also support partial refund solutions to ensure customer satisfaction.
We never avoid reasonable return requests. Please kindly contact our official email directly, and our team will follow up with you promptly to resolve your case properly until you are satisfied.
We sincerely hope to have the chance to make this right for you.
Best regards,Kosiner Jewelry Team
Irritation and inflammation to my ear - Bad quality
I purchased this earring specifically for my conch piercing, but unfortunately, it has been a painful experience. Despite following standard aftercare, the jewelry caused significant irritation and inflammation within a short period of wearing it.
Issues Encountered:
• Material Quality: The metal seems to be reactive. Even though it was marketed for piercings, my ear reacted as if it were a low-grade alloy or contained nickel.
• Physical Discomfort: The inflammation became so severe that I had to remove the jewelry entirely to prevent further infection or permanent damage to the cartilage.
25 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
We are so sorry to hear you have suffered irritation and inflammation with your conch piercing after wearing our earrings. We sincerely apologize for the uncomfortable experience this has caused you.
We take customer health and product quality very seriously. We will fully investigate and verify the issue regarding the material and quality you mentioned carefully.After checking your situation in detail, we will provide you with a proper solution as soon as possible.
We wish your ear a speedy recovery.
Kind regards,
The Kosiner Jewelry Customer Support Team
Great Quality
Purchased several solid gold piercings and was really impressed. They even include helpful attachments that make putting them in much easier (anyone with piercings knows how frustrating it can be trying to thread them from the back of the ear). The quality is excellent, and I’m very happy with my purchase.
22 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your wonderful review and kind words!We’re absolutely thrilled you love our solid gold piercings and find the accessory tools helpful for easy wearing. It means a lot to us that you’re impressed with the great quality and overall shopping experience.
We really appreciate your support and hope to bring you more beautiful jewelry in the future.
Best regards,Kosiner Jewelry Customer Service Team
Great Huggie Hoops!!
These earrings are beautiful and such great quality for the price. The 14K gold plating over sterling silver looks really polished and expensive, and they're lightweight and comfortable enough to wear all day. I have sensitive ears and had no irritation at all. They've held up well with regular wear and still look shiny. Perfect for everyday or dressing up - definitely a great jewelry staple.
23 February 2026
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your heartfelt review!We’re incredibly glad you love these huggie hoops. It makes us happy to hear they are well-made, lightweight, comfortable to wear all day, and friendly for sensitive ears.
We truly appreciate your kind recognition, and hope these beautiful earrings will be your daily favorite for a long time.
Best regards,
Kosiner Jewelry Customer Service Team
Excellent Service
Excellent resolution to a problem I encountered. Great service, great products. Delivered promptly, well packaged.
23 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you very much for your positive review!We’re delighted that we could resolve your issue smoothly, and that you’re satisfied with our service, product quality, fast delivery as well as careful packaging.
We truly appreciate your kind support and look forward to serving you again.
Best regards,
Kosiner Jewelry Customer Service Team
Exceptional customer service
The jewelry I ordered was delicate, full of sparkle and high quality. I made an error estimating sizing and customer service went above and beyond in their assistance. Items arrived quickly and with tools for changing jewelry included. I’m very impressed with this company and I will definitely continue to order from them.
21 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your wonderful and heartfelt review!We are absolutely delighted to hear you love the delicate, sparkling and high-quality jewelry. It means a lot to us that our team could offer you extra help with the sizing issue.
We’re also glad your order arrived quickly with practical matching tools included. Your recognition is our greatest motivation, and we’re truly honored to have your long-term support. We can’t wait to serve you again soon.
Best regards,
Kosiner Jewelry Customer Service
Quality cute earings
Quality cute earings. When I needed help, always happy to reply straight away. Definitely buy from here again.
21 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your sweet review!We’re really glad you love these cute and high-quality earrings. It’s our pleasure to always offer you timely help whenever you need it.
We truly appreciate your trust and support, and we can’t wait to welcome you back for your next purchase.
Best regards,
Kosiner Jewelry Customer Service
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