Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more
Company replied
My experience has been good so far. I ordered a 5mm size earring for my tragus piercing but didn’t realize that it would be too small for it. The earring itself is beautiful and Im willing to get a bi... See more
Company replied
I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more
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4.3
Excellent
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Helpful customer service
I ordered an 8mm 14k solid gold hoop for my helix piercing, but it turned out to be slightly too tight for my piercing. I contacted customer service about exchanging it for a 10mm hoop and they have been very helpful and swift with their responses.
18 January 2026
Unprompted review
Reply from Kosinerjewelry
Dear Emilie,
Thank you so much for taking the time to share your experience. We’re truly happy to hear that our team was able to assist you promptly and smoothly with the exchange from the 8mm to the 10mm 14k solid gold hoop.
Providing helpful and responsive service is at the heart of what we do, and your feedback confirms that we're on the right track. We hope your new hoop fits your helix piercing perfectly and brings you lots of joy.🤩
Should you need anything else in the future, please don’t hesitate to reach out.
Warm regards,
The kosinerjewelry Team
The jewelry is beautiful
The jewelry is beautiful. Good customer service~ very accommodating & quick to respond!
17 January 2026
Unprompted review
Reply from Kosinerjewelry
Dear Charmaine,
Thank you so much for your kind words! We’re thrilled to hear that you love your jewelry and had a great experience with our service. Your satisfaction means everything to us, and we can’t wait to help you shine again soon.💕
Warmly,
The kosinerjewelry Team
Free replacement of posts (ordered wrong size)
I ordered earrings they came fast they are gorgeous but I picked the wrong post length (5mm instead of 6.5). They graciously offered to replace and ship me 2 longer posts for free! I am so happy I will be able to wear my earrings soon!
15 January 2026
Unprompted review
Reply from Kosinerjewelry
Dear Jennifer,
Thank you so much for your kind positive review! We're thrilled to hear that you love your earrings and that our team could promptly assist with replacing the posts to ensure the perfect fit.
It's our pleasure to help make sure you can enjoy your jewelry comfortably. We truly appreciate your support and look forward to serving you again in the future!
Warmly,
The KosinerJewelry Team 💖
Bought some earrings they are really…
Bought some earrings they are really nice and arrived quickly ... They are a bit small so I contacted customer service and they said they were going to sort an replacement for me
10 January 2026
Unprompted review
Reply from Kosinerjewelry
Dear Valued Customer,
Thank you for taking the time to leave such a positive review. We are delighted to hear that you are happy with your earrings and that they arrived quickly. It's also great to know that our customer service team was able to assist you promptly with arranging a replacement for the sizing issue.
We truly appreciate your support and look forward to ensuring your replacement meets your expectations perfectly. Please don't hesitate to reach out if you need anything else.
Warm regards,
The KosineJewelry Team 💕
Excellent communication
Excellent communication, they answered my question the same day and the package arrived in amazing condition.
Was surprised about the quality but everything exceeded my expectations.
Definitely recommend and will 100% be buying some things again.
12 January 2026
Unprompted review
Reply from Kosinerjewelry
Dear Marthe,
Thank you so much for your glowing review! We're thrilled to hear that our communication was prompt and that the package arrived in perfect condition. It means a lot to us that the quality of our products exceeded your expectations—that's exactly what we strive for!
We truly appreciate your recommendation and can’t wait to welcome you back for your next purchase. If there’s anything else you need, we’re always here to help.
Warmly,
The KosinerJewelry Team 💖
Lovely earrings!
I have ordered a few 14k earrings from Kosiner and they are all lovely. Delivery to the UK takes 7 or 8 days. One of the earrings I ordered was too small (I ordered the wrong size post). Customer services have been helpful and responsive in agreeing to an exchange.
12 January 2026
Unprompted review
Reply from Kosinerjewelry
Dear Hayley,
Thank you for your wonderful 5-star review! We're delighted to hear that you love the 14k earrings you've ordered from us and that your experience with our customer service was positive. It’s our pleasure to assist with exchanges to ensure you’re completely happy with your purchase.
We’re glad the delivery timing worked well for you, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again in the future!
Warm wishes,
The Kosiner Jewelry Team 🤩
Customer Service Satisfaction
I had submitted a negative review regarding Kosiner's customer service on a Christmas purchase that my wife could not (due to sever arthritis in her hands) properly use in her pierced ears. Since posting that, Kosiner has indicated they will now fully credit my account which I do greatly appreciate. I know the products they offer are of fine quality and I suggest those wishing to enhance their ear styles utilize Kosiners wide array of ear enhancements.My thanks to Kosiner for their assistance in remediting this issue to both our satisfaction.,
26 December 2025
Unprompted review
Reply from Kosinerjewelry
Dear Sam,
Thank you for taking the time to share your updated experience with us. We sincerely appreciate your understanding and are truly glad to hear that our team was able to resolve the issue to your satisfaction.
Your kind words about the quality of our products mean a lot to us, and we’re grateful for your recommendation. If there’s anything more we can assist you with in the future, please don’t hesitate to reach out.
Wishing you and your wife all the best, and thank you again for giving us the opportunity to make things right.
Warmly,
The Kosiner Jewelry Team 💕
I bought an earring for my wife that…
I bought an earring for my wife that was the incorrect size (which was my mistake) and despite being beyond the standard 30 day return period, they were very accommodating in exchanging for a bigger size. The earring itself is good quality and reasonably priced
9 January 2026
Unprompted review
Reply from Kosinerjewelry
Dear Richard,
Thank you so much for your kind review and for sharing your experience with us. We’re so glad to hear that our team was able to assist you with the exchange, even beyond our standard return period. It’s always our goal to ensure our customers are happy with their purchase.
We truly appreciate your positive feedback on the quality and value of our earrings. If there’s anything else we can do for you or your wife in the future, please don’t hesitate to reach out.
Warm regards,
The KosinerJewelry Team 💛
Beautiful Earrings!!
I love my new earrings. They are comfortable and beautifully made. They look even better in person and arrived exactly as described. Shipping was smooth, and the overall experience was excellent. I’ve already received compliments and would definitely recommend this company.
2 January 2026
Unprompted review
Reply from Kosinerjewelry
Seeing your review truly energized our entire day! ✨
Thank you so much for taking the time to share such a detailed wearing experience. We’re delighted to hear that the earrings are comfortable, beautifully crafted, even more stunning in person than in photos—and that delivery went smoothly. That’s exactly the kind of experience we strive to create for every customer.
What makes us even happier is knowing they’ve already earned you compliments! That’s the heart of why we design each piece—to bring confidence and joy to the wearer.
Your recommendation means the world to us. We sincerely look forward to providing you with another equally wonderful shopping experience in the future.
Wishing you happy wearing and endless shine!
The Kosiner Jewelry Team ✨
Very satisfied with the products
Very satisfied with the products, they are very delicate. And the price is very good for 14K gold.
I warmly recommend this website, and I would like to mention that the services are very good as well!! 😊😊
6 January 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your kind and thoughtful recommendation! 😊
We’re truly encouraged to hear that you’re so happy with the refined design of our 14K gold pieces, their approachable pricing, and the overall quality of our service. Your feedback means a great deal to us.
Your trust and recommendation are the highest compliments we could receive. We’ll continue striving to offer beautiful, well-crafted jewelry at great value, along with warm and attentive service every step of the way.
We look forward to serving you again in the future!
Wishing you all the best and happy wearing,
The Kosiner Jewelry Team 💛
I purchased the cutest 14k gold curved…
I purchased the cutest 14k gold curved spliced zicron ear piercing stud. It is fantastic earring and looks absolutely adorable on my ear. I sadly lost the backing of my earring when i was sleeping. i direct messages them through instagram and they responded less than 12 hours from my DM. They said that they will ship a new backing for free. This makes me so so happy to know how much they value their customers. I will definitely be buying from them again mot only for how amazing the product is but how amazing the customer service was. Thank you so much!!
7 January 2026
Unprompted review
Reply from Kosinerjewelry
Wow, thank you so much for sharing such a heartwarming experience! ❤️
We’re absolutely delighted to hear that you love the design of the earrings and that our customer service team was able to resolve the issue quickly by sending the earring back at no extra cost. We truly believe that beautiful jewelry should always come with equally thoughtful and caring service.
Your support and this wonderful feedback mean the world to our team and are our greatest encouragement. We look forward to continuing to bring you more pieces you love, along with the same reliable and reassuring service in the future.
Thank you again from the bottom of our hearts, and happy wearing!
The Kosiner Jewelry Team 💛
Good customer support
The customer service was responsive and helped me with my exchange request. The communication was clear and helpful.💗
3 January 2026
Unprompted review
Reply from Kosinerjewelry
Hello,
Thank you so much for sharing this positive experience!
We are very pleased to hear that our customer service team was able to provide you with clear and effective assistance and successfully resolved your request regarding the product exchange.
Your satisfaction is our greatest motivation, and this positive feedback is a great encouragement to our entire team. We will continue to strive to provide every customer with the same high-quality and attentive service.
We look forward to serving you again in the future!
Have a wonderful day!🥰
Warm regards,
The Kosiner Jewelry Customer Support Team
BUYER BEWARE
Upon receiving the item, I was very disappointed with the quality, especially considering the price. I contacted the company to request instructions for a return and refund.
I was informed that they would only offer a 20% partial refund. If I wanted a full refund, I was told I would need to ship the item back to **China at my own expense and pay customs fees**.
This is extremely unfair and misleading, as the item was shipped to me **from Springfield Gardens, NY**, not China. The company did not pay customs fees when shipping the item to me within the U.S., yet they expect the customer to cover international shipping and customs for a return.
>
> **Kosiner Jewelry does not operate within standard consumer protection laws or accepted consumer protection guidelines.** Their return practices place an unreasonable burden on the customer and are not clearly disclosed at the time of purchase.
>
> Due to this experience, I have filed a dispute with my credit card company and submitted a complaint to the Better Business Bureau (BBB).
>
> I would not recommend this company based on poor product quality and deceptive return practices.
26 December 2025
Unprompted review
Reply from Kosinerjewelry
Dear Ms./Mr. GLENDALOPEZ RAIC,
Greetings.
We truly value your shopping experience and sincerely apologize for the inconvenience you have encountered. Our goal has always been to provide every customer with satisfactory service and appropriate solutions.
We have carefully reviewed your feedback and would like to take this opportunity to clarify a few points to avoid any misunderstanding for other customers:
Regarding the return address:
We do not have a dedicated return processing center in the United States. While our office is located in Los Angeles, our official return address for customers is always our partner warehouse in China. If you previously received information that differed from this, it may have been due to a misunderstanding during communication, and we sincerely apologize for any confusion caused.
Regarding the proposed solution:
After receiving your initial feedback, our customer service team made several attempts to contact you via email and internal messaging. We proposed solutions including a full refund with no need to return the product, but we have not yet received a response from you.
We genuinely hope to resolve this matter properly for you. To avoid further delay, we have sent you clear and feasible solution details again via internal message.
Please check your message inbox, or feel free to contact us directly through our official customer support channels at any time. We are more than willing to listen to your concerns and will do our best to find a solution that meets your expectations.
Thank you for your feedback—it helps us improve our service.
The Kosiner Jewelry Customer Support Team
Great in quality 💯
The earrings are great in quality! Had them for 2days now, they don't itch unlike some others I've tried since I have sensitive ears and they're made with sterling silver which is also water resistant. The earrings also have a strong post so it won't bend as easily. The shipping is also quite fast (10days) with no issues. Plus, the kosiner team is super friendly and helpful with my order💗 will buy again.
23 December 2025
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your wonderful feedback! 💖
We’re thrilled to hear that our earrings are comfortable for your sensitive ears and that you’re happy with the quality, durability, and water resistance. It truly means a lot to us that you noticed these details.
We’re also glad the shipping went smoothly and that our team could provide helpful support throughout your order. Your satisfaction is our biggest motivation!
Thank you again for your trust and support — we look forward to serving you again soon ✨
Happy wearing!
The Kosiner Jewelry Customer Support Team
The best customer service I have…
The best customer service I have experienced so far! Fast replies and extremely friendly! Would recommend to everybody!
19 December 2025
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your kind words! 🌟
We’re truly happy to hear that you had such a great experience with our customer service. Providing fast, friendly, and helpful support is always our top priority.
Your recommendation means a lot to us — thank you for your trust and support. We look forward to assisting you again in the future!
Happy wearing!
The Kosiner Jewelry Customer Support Team
Good but needs lots of improvement
Good: Delivery is quick and packaging is beautiful. They are pretty and shiny.
Could improve: The length of the earrings are too long for lobe piercings as well as some cartílago piercings. It is also disappointing that the earrings are not flat backs. There is no 14K stamp which may potentially mean they are not... but time will tell
17 December 2025
Unprompted review
Reply from Kosinerjewelry
Thank you for your review and feedback! We're so glad to hear that you're happy with the product's appearance, packaging, and shipping speed. We also truly appreciate your suggestions regarding the earring length and the earring backs—this kind of feedback is very helpful as we continue to improve our designs.
Regarding the 14K stamp you mentioned, we'd like to assure you that we have strict quality control measures in place, and each earring post is clearly stamped with “14K” at the bottom, exactly as shown in our product images. Since the post is quite small, the stamp may not be immediately visible. We recommend checking under good lighting for a closer look.
Additionally, all our 14K gold jewelry comes with a 2-year quality guarantee. If there is any non‑damage‑related issue during this period, we offer free replacement or a full refund—so you can wear your pieces with confidence.
If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team at service@kosinerjewelry.com. We truly value your honest feedback, as it helps us serve you better.
Happy wearing!
The Kosiner Jewelry Customer Support Team
Absolutely love Kosiner Jewelry
Absolutely love Kosiner Jewelry! I've actually got a collection of their solid gold piercings and I love that they're affordable considering that they're solid gold, have unique designs and are very comfortable on the ears. Shipping was very quick and packaged really nicely. I highly recommend Kosiner Jewelry and will definitely be a returning customer.
15 December 2025
Unprompted review
Reply from Kosinerjewelry
Hi Julia,
Thank you so much for your wonderful review and for supporting Kosiner Jewelry 💛
We’re thrilled to hear that you love our solid gold piercings and that their comfort, design, and value stood out to you.
We truly appreciate your kind words about our shipping and packaging as well. It means a lot to us to know you had a great experience from start to finish.
We look forward to welcoming you back again soon!
Happy wearing!
The Kosiner Jewelry Customer Support Team
Great selection of earrings
Great selection of earrings! I couldn't find a pair that was small and delicate enough and finally found the perfect pair on Kosiner. I have very sensitive ears and their selection of Titanium earrings has been amazing for me. Their customer service is also very responsive and helpful.
2 November 2025
Unprompted review
Reply from Kosinerjewelry
Hi Maria,
Thank you so much for your lovely review! We’re delighted to hear that you found the perfect small and delicate pair on Kosiner and that our titanium earrings work so well for your sensitive ears.
It also means a lot to us that you found our customer service responsive and helpful. Your feedback truly encourages our team to keep delivering both quality jewelry and great support.
Happy wearing!
The Kosiner Jewelry Customer Support Team
Perfect experience
Hello ✨
I just wanted to share some very positive feedback about my order. I purchased a lab-grown diamond earring in 14-karat gold, and I’m absolutely thrilled with it!
I’m allergic to any material other than gold, so I always have to be very careful with what I buy — and I had been looking for exactly this kind of earring for such a long time. I wanted something really small for my third lobe piercing (which I only have on one side), and the fact that you allow customers to buy a single earring is just amazing! As a French customer, I had never heard of your brand before, and to be honest, at first I was a bit worried that your website might not be genuine.
I’m so glad I decided to place the order — the piece is beautiful, the quality is excellent, and it’s exactly what I was hoping for. Thank you for your professionalism and the quality of your jewelry! 🤍🤍
Elodie
1 November 2025
Unprompted review
Reply from Kosinerjewelry
Hi Elodie,
Thank you so much for taking the time to share such a thoughtful and detailed review ✨
We’re absolutely delighted to hear that you love your lab-grown diamond earring and that it was exactly what you were looking for.
We understand how important material choice is, especially for customers with allergies, so it truly means a lot to know that the 14K gold worked perfectly for you. We’re also glad you appreciated the option to purchase a single earring — it’s something we offer specifically to support individual piercing needs.
As a first-time customer, your trust is incredibly important to us, and we’re so happy that your experience reassured you. Thank you for your kind words about our craftsmanship and professionalism.
We hope your piece brings you joy every day, and we look forward to welcoming you back again in the future 💛
Warm regards,
The Kosiner Jewelry Customer Support Team
I bought three earrings from kosiner
I bought three earrings from kosiner. Two seem good and excellent for the price (although I've only had the earrings for a couple weeks so can't say if they'll tarnish or are proper 14k gold as sold). The third earring, the colour was completely different to the advert. It was a bit of a struggle to get a refund, as I had to go through several "no but here's another offer"s to get there, but in the end I got a full refund.
Overall, the price seems good (pending longevity) and they refunded me for the poor quality product. So would recommend
9 November 2025
Reply from Kosinerjewelry
Hi Antonia,
Thank you for taking the time to share your experience with us and for your honest feedback.
We’re glad to hear that two of the earrings met your expectations in terms of quality and value. We’re also sorry that one item did not match the advertised color and caused frustration during the refund process — this is certainly not the experience we aim to provide.
We appreciate your patience while our team worked to resolve the issue, and we’re pleased that a full refund was issued for the item that did not meet our standards. Your feedback is valuable to us and helps us continue improving both our product quality and customer support.
Thank you again for giving Kosiner a try, and we truly appreciate your recommendation.
Kind regards,
The Kosiner Jewelry Customer Support Team
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