KNEEPILLOW Reviews 

255
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I should have ordered this memory foam knee pillow before my total left knee replacement operation.... it was 2weeks after the operation before I put in an order as the lower leg was very swollen. Wi... See more

Rated 1 out of 5 stars

Had to contact the seller as expected date of delivery had been and gone. I did get a reply and the neck pillow arrived a few days later so I would say good customer service. The pillow itself is noth... See more

Rated 5 out of 5 stars

My wife was having trouble sleeping when she was around 6mo pregnant and this pillow helped her have a goodnight sleep. It's done it's job, and the price point is excellent. Easy to remove the pillow... See more

Rated 5 out of 5 stars

Bought Carolina herrera cologne for Xmas, the price was the best price I’d found and was delivered quickly. Would definitely buy again and recommend

Company details

  1. Bedding Store
  2. Bedroom Furniture Store
  3. Cosmetics and Perfumes Supplier
  4. Furniture Store
  5. Gift Shop

Written by the company

Welcome to KneePillow.co.uk, a UK-based online retailer specialising in comfort products, pillows, and practical home lifestyle items. Our store was originally created around the idea of simple, well-designed products that help make everyday rest and relaxation more comfortable. Pillows remain at the heart of our product range. We offer a wide variety including knee pillows, pregnancy pillows, wedge pillows, leg elevation pillows, CPAP pillows, and other bedding accessories designed to improve everyday comfort and support different sleeping preferences. Our collection focuses on providing practical solutions that help customers create a more comfortable sleeping environment. Alongside our pillow collection, our store also offers a broader range of home and lifestyle products. Customers can explore furniture such as beds, loft beds, wall beds, wardrobes, seating options including kneeling chairs and nursery chairs, as well as home décor items, fragrances and perfumes, football fan merchandise, and novelty gift products. KneePillow.co.uk is operated by a registered UK business and we are committed to providing a straightforward and secure shopping experience. We focus on offering reliable delivery, responsive customer support, and a carefully selected range of products designed to combine comfort, practicality, and everyday usability. We value honest feedback from our customers and continually work to improve our service, product selection, and overall shopping experience, ensuring that customers can shop with confidence and trust.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(255)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good product but too hard.

Very good service . Speedy delivery. Product well made but alas I can't use if. The foam is too hard beneath my knees and the pillow is too high. Flatter and softer would be perfect for me. At 92 I have sensitive skin and this pillow is too fierce for me.

22 May 2024
Unprompted review
Rated 1 out of 5 stars

WARNING ABOUT THIS COMPANY

I ordered an under knee pillow and paid £34.50. However, my order arrived from Amazon with a note to say it was a gift from Kneepillowuk. The packing slip showed a product code and description
relating to the same item being sold by Amazon for £16.50, less than half the price I paid. I have since emailed the company 5 times to request a return and refund but they have not responded. I have since notified my credit card company and emailed Amazon. It’s an absolute disgrace and I don’t want anyone else to be conned in this way,

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Post surgery recovery

I used this pillow post surgery and it is an absolute lifesaver! I could have never slept through the night without it. I have read reviews of other pillow brands which are underfilled and deform after a few days. Certainly not the case here, nicely filled, sturdy and supportive. Such a good purchase - I highly recommend it!

16 May 2024
Unprompted review
Rated 3 out of 5 stars

Received order but paid well over the odds for the item and for delivery.

I ordered a car seat wedge from Kneepillow at over £60. I needed it urgently so paid over £12 extra for express delivery, expecting it to be delivered the next day. As it did not arrive, I enquired and was told that these wedges were made to order and needed 2 days to complete (although there was no indication of this on the delivery info), but that it would be delivered by DPD. In the meantime, I discovered the awful reviews on Trustpilot and wished I had seen them before I ordered. I expected the worst. However, the wedge arrived today, 4 days after I ordered, which is not bad, but not really very different from the timescale for a normal, rather than Express, postal charge. It also came direct from the manufacturer, not Kneepillow, via the Post Office and did not appear to have been sent express or by special delivery. The wedge itself seems well-made and is fine for its purpose. However, having seen that it was made by a different company, Putnams, I then found their website and that wedge is available from them at nearly £20 less than I paid Kneepillow, so had I bought it directly from Putnams, I could have saved over £20 on the purchase price and also paid normal postage. Kneepillow did send my order but they are obviously making a great deal more than they should out of these transactions. I won't be buying from them again!

18 May 2024
Unprompted review
Rated 5 out of 5 stars

I live in country N.S.W.in Australia

I live in country N.S.W.in Australia, I received this item within 10 days of placing this order ,I couldn't find the exact same one on line in Australia ,I had broken the one I had ,so i ordered from UK.some times it takes longer for mail to arrive within Australia .I would not hesitate in recomending this compay ,they are great

7 May 2024
Unprompted review
Rated 1 out of 5 stars

Zero responses to issues - AVOID LIKE THE PLAGUE

My wife ordered a product from Kneepillow.co.uk that never arrived. Unfortunately she did not check the reviews on here before ordering.

We have both tried contacting the company multiple times on EVERY POSSIBLE CHANNEL and had no response... zero. Not even an acknowledgement of the issue.

I have reported them to trading standards as they have effectively stolen our money.

AVOID AVOID AVOID!!!

28 February 2024
Unprompted review
Rated 1 out of 5 stars

Never got the items

Never got the items. I ordered last year on August. Never got a reply from any emails, I don't think anyone in the company (if there is one) checks the emails. Who knows where the money I spent went.

5 August 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, sent wrong product never answered emails no address, no telephone after months finally answered saying would send a return form , never arrived.! Contact at your peril!!

11 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look