KNEEPILLOW Reviews 

Just finding out that the order I created a couple fo days ago to be delivered today hasn't even been placed. I paid £5 for Royal Mail now they state it is yodel. I am doomed. Never ever again. They only confirmed my order once I complained that the order hadn't arrived today, Then rather than talking to me they have just sent me the order confirmation. 2 days after I placed the order. Shabby. Stay clear

Great experience. Good customer service and quality product.

I had never ordered from this website but The customer service was so quick and helpful answering my emails within minutes

Very comfortable and easy to use. Cover is washable but not easy to put back on

great seller very prompt with delivery and the seller kept me updated on the process of the item with delivery etc

I ordered 3 items, one is still missing, maybe it's on the way. Delivery was super fast, UK to Finland just tooked one week. Products was just as described.

Ordered a footstool with this company and as others stated, money debited from my account, order confirmation received, shop app confirmation and tracking, but no goods. Emailed the company on 4 separate occasions trying to chase up the order with no response. I ordered in July and have had NOTHING. A complete scam. I lost £300. Don't make the same mistake as I did.

Easy to order and pillow arrived safely in good condition,we are very pleased with it,and it has helped my husband to sleep more comfortably

Decent customer service. Although the transaction I made was a few years ago from time of posting this review - I was trying to upgrade to a larger pillow, but the product I ordered was the same as the one I was going to replace. I knew I could source this product at a fraction of the cost to what I paid, so Kneepillow matched the price and refunded the difference to me.

Product received as expected on time quality ok

Really difficult to return items and emails to their customer support were ignored. Had to chase three times to get a response. They only publish the good reviews on their site so I wouldn't trust them.

Never received my product, customer service dealing with the matter were completely useless.

It's been a while since I ordered from this company, despite that, I had a fairly good experience.. I ordered a full length pillow for my wife who at the time was suffering from cramps in the lower half of her abdomen. The courier used sent a photo of a random door and said it was delivered. I contacted kneepillow and explained, giving the evidence to what I received by the courier. They sorted another delivery at no extra cost and it was sent special delivery. Excellent product and customer service was top notch! Thank you

Love my knee pillow it has helped relieve pressure on my knee when Im in bed and has helped me sleep much better

Does what it says. Good quality answers service.

Tried to return an item which was received in a colour I did not order and had absolutely no response from customer service. Also tried calling a number listed on the website and was told it was no longer in service. Eventually had to go via section 75 to receive my refund. Awful awful company. DO NOT USE

Ordered 4 of a certain item which showed available online. They sent 4 items that were not what I ordered and cheaper. They did refund me when contacted and kindly allowed me to keep the products sent in error.

Ordered a birthday gift from the US in early November to deliver to address in UK because the site said the item would deliver by the time I needed it to. I was reluctant to trust and wished I had read the reviews first as the item finally arrived 6 weeks later. I received no other updates from the company and started to feel I was scammed. Tried to contact customer service several times and got no response. Almost called my bank to report as potential fraud and that’s when I received the ship confirmation email. Don’t order from this site if you need something quickly.