Kitchen Worktops-direct Reviews 

71
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Had a really good experience with kitchen worktop direct. They gave good advice and several options to get our worktop back looking like new. We decided to go for a total repolish , they arranged e... See more

Company replied

Rated 5 out of 5 stars

From the first call evryone was really helpful with advice and estimates (Which were very competitive). They replied very promptly to all my queries. It all happened quicker than I expected with the m... See more

Company replied

Rated 5 out of 5 stars

This company was extremely excellent all the way through my repairs. They kept me informed at every stage and completed the job well done ✅

Company replied

Rated 5 out of 5 stars

I'm really pleased with my Genesis recycled glass worktop and very much appreciated that George, Jo and the fitters Steve & Daz made what might have been a very stressful part of my new build much eas... See more

Company replied

Company details

Information provided by various external sources

Kitchen Worktops Direct: We are leading kitchen worktops provider in UK. We offer fitted & cheap kitchen worktops, wooden worktops and solid hardwood, beech worktops including trade price wooden worktops at economical price.


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4.9

Excellent

TrustScore 5 out of 5

71 reviews

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4.9

All reviews

(71)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent excellent excellent

3 words spring to mind with this company , excellent, excellent, excellent
Brilliant service from start to finish, nothing to much trouble, fitters we’re really good polite and respectful I’d recommend them to anyone

13 August 2022
Unprompted review
Rated 5 out of 5 stars

We are so happy

We are so happy. We ordered the Clara worktop we received a few samples and decided on this one and we was not disappointed it looks beautiful and the value for money is amazing. Such a beautiful worktop fitted straight after our delivery too. Fitters fantastic took many hours making sure it was just perfect for us and even cleaned after themselves. cannot fault anything GoWorks did for us. Start to finish perfection. Thank you !!!!!

13 August 2022
Unprompted review
Rated 1 out of 5 stars

Refused to carry through on paid-for sale.

Purchased Iroko worktop and made payment. Next day told that the prices were out of date and I was refunded. Their website STILL has the product at the same price! They took my money, but refused to accept the contract. Their T's and C's allow them to do as they please, while the buyer faces all the risk. Stay well away!

23 May 2022
Unprompted review
Kitchen Worktops-direct logo

Reply from Kitchen Worktops-direct

Hi Kate, we apologise that we were unable to supply the tops you ordered. You were also misinformed. The supplier of the Iroko from West Africa did not provide the required certification for unloading in the UK. We litrally had no stock that we could deliver. Further, the web developer took longer than we hoped to remove Iroko from our website. Sorry for thinconvieniance. Iroko has now been removed and you were refunded in full.

Rated 5 out of 5 stars

Out of stock but still saved the day

Although I only contacted this company for a sample they advised that it was out of stock but then went to the trouble of giving me useful advice on how to solve my problems with my existing damaged worktop.
Excellent service and I would have full confidence in recommending them.

3 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. George was excellent throughout the process and provided great advice on how we could deal with the situation ourselves before we resorted to calling him out.
His knowledge and patience was second to none and allowed us to carry out a minor repair ourselves.
Great knowledge... great support.... great information. A pleasure to deal with.

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Recommend Without Reservation !

I can recommend this company without reservation. Every detail regarding ordering, supplying and fitting was covered. Jo and George should be given the highest accolade for their interpersonal skills and the ability to go "the extra mile" for the customer.
The worktops were of very high quality and look stunning in my new kitchen.
This company is an absolute pleasure to deal with in every sense.

2 August 2021
Unprompted review
Rated 5 out of 5 stars

I found this company refreshingly…

I found this company refreshingly different from most I have dealt with. They actually CARE which is a rare commodity these days, as for most, money is king and you know they don’t see you as anything other than a profitable sale. Things didn’t go smoothly, largely down to shipment, but they did everything they possibly could to ensure the job got done at their own cost. This is a company with integrity.

25 June 2021
Unprompted review
Rated 5 out of 5 stars

A fantastic customer experience from…

A fantastic customer experience from start to finish. The product are well priced and the kitchen fitter (George) is superb. He arrived to be confronted with an unfinished kitchen but never complained, got on with the job and finished it to a perfect standard. Highly recommend this company for their efficiency and willingness to go the extra mile.

9 June 2021
Unprompted review
Rated 5 out of 5 stars

Did exactly what was asked

Our experiance from start to finnish has been excellent. The team helped with materials,drawings and advice. Nothing was a problem even some of the stupid questions asked were answered. Would give 6 stars if i could. Great product and value for money. Will be back again.
Stephen&Dee

27 May 2021
Unprompted review
Rated 5 out of 5 stars

Professional, great customer service, beautiful kitchen!

I'm so grateful to George and the team for the help they provided in installing my kitchen worktop. Until today I've had no end of issues and delays that other installers and kitchen suppliers had caused and on Saturday when I was let down a third time by another chap, I called Go Worktops on the off chance they could help and now it's Monday and my kitchen is completely done!

The customer service has been excellent, I couldn't recommend them more highly. The installation guys were absolutely brilliant and kept me in the loop with everything including fixing the previous mistakes made by the guy before.

Absolute breath of fresh air. THANK YOU!

10 May 2021
Unprompted review
Rated 5 out of 5 stars

Great product and fast delivery

Managed to source exactly the resin solid worktop product we wanted at a price we could afford after our original supplier (B and Q) messed up badly.
Worktop ordered was the right size and price, in stock, with delivery within a week. George was really helpful, explaining clearly about the product and options to us. All in all, a great experience and highly recommended.
Kitchen Worktops Direct are part of the Go Worktops group so don't worry if your initial contact from the KWD site results in a response from Go Worktops branded emails.

29 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent end to end service and product

Our experience with Kitchen worktops-direct was excellent from start to finish. Knowledgeable, informative and readily gave very helpful advice on our kitchen worktops. They also sourced excellent, professional fitters. It's rare to experience such an all round excellent service in this industry and we were grateful we found Kitchen worktops direct.

21 April 2021
Unprompted review
Rated 5 out of 5 stars

Hanex Worktop - Exceptional Service

I cannot thank the team at Go Worktops Ltd enough for their exceptional customer service throughout my renovation project. I had the pleasure of dealing with George throughout and I must say he is possibly one of the nicest people I have ever had the joy of working with. No request was ever too much for George, he goes over and above the call of duty to ensure his customers are 100% satisfied. I cannot recommend this company highly enough. The product is of exceptional quality and looks amazing, the fitters were absolutely brilliant, paying attention to detail and the whole experience made me feel my money and home were in safe hands. Thank you so much.

9 April 2021
Unprompted review
Rated 5 out of 5 stars

BELIEVE THE HYPE!!!

I cannot rate the customer service or fitter enough. George who I dealt with about my order is one of the most decent humans being I’ve had the pleasure of communicating and doing business with. He was willing to answer all my questions, endless phone calls, and some initial worries with such grace I can honestly say he was a joy and absolute pleasure to work with. George the fitter, was exemplary in his work, didn’t stop for endless cups of tea ( in fact I don’t think he took a break all day), went above and beyond to give me exactly what I’d asked for, was quiet but charming company. I cannot fault this company in any way!!

8 April 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Product and great customer service

I commissioned George and his team for our new worktop for our place in Bristol. We had an all white Apollo worktop for the kitchen units and a large central island, plus the utility too.

The samples and price were great so we went ahead. In honesty we did then have some issues with the initial installation. I think the fitter in question just had an off day and the finish wasn't up to standard. However we raised this with George and he couldn't have been more helpful. He actually arranged for the whole worktop to be replaced and refitted, which included supplying two new replacement sinks. He really wasn't happy until we were happy.

I always say it's best to judge a company on how they deal with things when they do occasionally go wrong, and the approach and care George and his team had on making sure we were happy couldn't have been better. Plus the price was great, and the quality of the worktop is superb.

All in all a great company that you can rely on to deliver you a product you are 100% happy with.

31 March 2021
Unprompted review
Rated 4 out of 5 stars

Tristone Worktop

I contacted Worktops-direct via the internet, which in itself is risky, but they were very helpful in helping me chose the right colour. I paid for the template service, which reduced my risk on installation so would recommend this. The fitters were very good, clean, tidy, perfectionists and the worktop looks excellent. I wanted one without joins and that's exactly what I've got, a seamless worktop. Installation took a full day and wasn't easy, but the results are worth it.

31 March 2021
Unprompted review

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