Wayne (the guy from the support) was absolutely amazing! 🙌 He sat with me for over four hours and showed incredible patience throughout the entire process. Even though the issue was complex, he... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dean did an amazing job. Our site had stopped performing and the cause was not at all obvious. He could have told me to "go talk to the plugin developers" but instead he found a work-around that got t... See more
Company replied
Vernice was very knowledgeable. She immediately saw that there was a complicated issue, that all the settings were correct, and that there was an issue on their back end. She did not ask many question... See more
Company replied
For quality: Kinsta is the Ferrari of Managed Wordpress Hosting! I can’t say enough good things about Kinsta and their support team. Every single person I interacted with was extremely professiona... See more
Company replied
Company details
Written by the company
Kinsta was founded in 2013 with a desire to disrupt the status quo. We set out to build the best hosting platform in the world and be an extension of your business—that's our mission. You get the most out of your websites with fast, secure, feature-rich managed WordPress hosting. Over 230,000 businesses and agencies worldwide trust Kinsta. We take security and privacy seriously and comply with internationally recognized standards: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, CSA STAR Level 1, GDPR and CCPA
Contact info
8605 Santa Monica Blvd #92581, 90069, Los Angeles, United States
- marketing-accounts@kinsta.com
- kinsta.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kinsta support has been amazing
Kinsta support has been amazing, not only before the sale, but during and afterwards. All the agents I've talked to have been helpful and responsive. It's why I choose Kinsta above the others and I have been more than impressed.
29 April 2025
Unprompted review
Reply from Kinsta
Hey Timothy,
Thank you for sharing your review. We're so glad to learn that you've had such a pleasant onboarding experience. Our team is always happy to assist, and receiving such a kind review keeps us going!
Thank you for choosing Kinsta! We look forward to continuing to impress you! 😍
The customer support is like family
The customer support at Kinsta feels like family—they think and act as if they’re part of your own family. A special shoutout to Dean Vannan, who has consistently done an outstanding job. Every other support staff member has been exceptional as well.
With Kinsta, the infrastructure performs better than other providers, including WP Engine. We have sites that handle millions of page views, and they work flawlessly! Kinsta’s customer support truly has your back, like family.
28 April 2025
Unprompted review
Reply from Kinsta
Hey Siddharth,
Thank you for sharing your input about Kinsta's services and support. It's truly wonderful to learn about your experience, and we're happy that you've been enjoying our Tech Support!
We're very glad to have you with us and are honored to contribute to your project's success! 💕
Excellent support!
Excellent support!! I've always received top-notch support from Kinsta. Today was no exception, with some expert help with optimizing. Highly recommend.
27 April 2025
Unprompted review
Reply from Kinsta
Hello Kristin,
Thank you for your review. So glad to read your experience with our Tech Support. Our team is always happy to assist and very much appreciates feedback!
Thank you for choosing Kinsta! It's great to have you with us! 😍
Second to none afaik
Not a lot to say other than the service/support is second to none, literally, I have 3 companies I use for the same kind of hosting work, Kinsta's the only one I never have a problem with. It's the most expensive of the three, but I never have a problem. Support quick and excellent.
23 April 2025
Unprompted review
Reply from Kinsta
Hey Mark,
Thank you for your review. It's so great to read that you're satisfied with Kinsta and that we can deliver an exceptional hosting experience. We're also glad that you feel the cost is justified and that you find our Tech Support excellent.
Thank you for trusting Kinsta! Happy to have you with us! 🥰
One of the best web hosting companies…
One of the best web hosting companies we have ever used. Their tech support and features are amazing!
22 April 2025
Unprompted review
Reply from Kinsta
Hello there,
Thanks so much for this wonderful review! It's great to read that you found the right hosting partner at Kinsta. We're also very happy to read that you're satisfied with our features and Tech Support. Lovely feedback like yours keeps us going!
Thank you for trusting Kinsta! 🫶
Dean is great
Dean is great. He's extremely efficient and got our site back on track!
22 April 2025
Unprompted review
Reply from Kinsta
Hey there, Georgie,
Woohoo! Happy to read that Dean helped resolve your website issue.
We're always happy to assist, and we look forward to continuing to serve your project! Thanks for your review! 🤩
Great experience with Kinsta
Kinsta support is very fast to respond but also knowledge about the various wordpress issues that come up leading to quick resolution to any questions I have. Additionally, their hosting services work great
20 April 2025
Unprompted review
Reply from Kinsta
Hey Raymond,
Thank you for sharing your feedback here. We're so happy to read about your experience with our services and Tech Support! Our Support Engineers are committed to helping clients to the best of their knowledge, and feedback like yours keeps them going!
Thanks for choosing Kinsta! We're proud to support your project! 😍
Best managed hosting platform anywhere
I've been part of Kinsta for six years, and they excel at tech support responsiveness, willingness to work through problems, thinking of creative solutions, and overall professionalism.
19 April 2025
Unprompted review
Reply from Kinsta
Hi Chris,
Oh wow! Thank you so much for this wonderful review!
It's so great to read that you've had such a positive experience with Kinsta and that our Tech Support has been helpful.
Thank you for all these years of your trust. We look forward to continuing to support your project! 🫶
The Gold Standard of WordPress Hosting
I can’t recommend Kinsta enough—their support team is absolutely incredible! Every time I’ve reached out, they’ve responded super quickly with clear, expert solutions. Whether it’s a server issue, plugin conflict, or just a dumb question on my part, they handle it with patience and professionalism.
16 April 2025
Unprompted review
Reply from Kinsta
Hello Aldemar,
Thanks for this lovely review! We're very glad to learn about your experience with Kinsta's Tech Support. Our team is always ready to help in a fast, professional and friendly manner. Your feedback means a lot and keeps us going!
Thank you so much for trusting us with your project! 😍
Dean was AWESOMEEEEEEEEEEEEE!
Dean was AWESOMEEEEEEEEEEEEE!! Wish we were friends. Helped me out a lot and was very cool in doing so. Great customer service!!
16 April 2025
Unprompted review
Reply from Kinsta
Hey there, Wisly,
Woohoo! Thanks for sharing your feedback!
We're so glad to read that you had such an awesome support experience. Passed on your kudos to Dean.
Glad to have you with us! 🙌
Great support team,who communicate well…
Great support team,who communicate well & stay on in there till the issue is resloved. 'We Work Remotely' which I like too, supporting independant-mided folk.
15 April 2025
Unprompted review
Reply from Kinsta
Hello there,
Thank you for sharing your review. It's great to read your feedback about Kinsta's Tech Support Team. We're always happy to help. Thank you for trusting us with your project! ✨
Kinsta is the best hosting provider!
14 April 2025
Unprompted review
Reply from Kinsta
Hi there, Furat,
Thank you for your review and rating. It's wonderful to read that you find Kinsta the best!
We're glad to have you with us! Thank you for trusting us with your project! 😍
GREAT SUPPORT!
14 April 2025
Unprompted review
Reply from Kinsta
Hey there, Bryan,
Woohoo! So happy that you find our Tech Support great! Thank you for trusting Kinsta! Glad to have you with us! 🙌
Awesome support agents
Support agent stuck with my issue for most of the day even after I walked away.
12 April 2025
Unprompted review
Reply from Kinsta
Hey Steven,
We're so glad to learn about your experience with our Tech Support. Our Engineers are committed to helping clients to the best of their knowledge, and your feedback means a lot to our team. Thank you for sharing your review here and for choosing Kinsta! 🥰
Exceptional Support and Lightning-Fast Hosting
I’ve been using Kinsta for my WordPress site and have always been impressed by the performance and reliability. Recently, I contacted their support team for a PHP-related configuration issue, and the experience was amazing — super fast response, very friendly communication, and the issue was resolved right away.
The dashboard is clean and intuitive, and the site speed is excellent. Kinsta gives me confidence that my website is in good hands.
If you're looking for premium WordPress hosting with truly outstanding support, I can't recommend Kinsta enough!
10 April 2025
Unprompted review
Reply from Kinsta
Hey there,
Thank you so much for sharing your review and experience with Kinsta's Tech Support. We're so happy to read that you've been enjoying Kinsta's service and Tech Support. It's wonderful to read that our team could help resolve the issue in a timely manner. Feedback like yours keeps our team going.
We're also very happy that you are in favor of our dashboard, and we can contribute to the smooth running of your site.
Thank you for choosing Kinsta! We look forward to serving your project! 😍
Top-tier live support sealed the deal
We have been looking for a single hosting provider to consolidate several disparate site hosts we inherited over time.
After trying out with another large host, we became frustrated with the lack of support in real time when we needed it. Kinsta has done a great job - with lots of self-help docs and on-demand live chat support. I worked with Dean today (my third quick support chat in two days to get update help) and he was fast - and funny! Thanks Dean (Forrest!)
8 April 2025
Unprompted review
Reply from Kinsta
Hello there,
Thank you for sharing your review. We are glad to learn about your journey and that you found the right hosting partner at Kinsta! It's great to read your remarks about Kinsta's resources and Tech Support. Our Support Team is committed to helping clients to the best of their knowledge. Reading your feedback about Dean is truly motivating for our team.
Thank you for trusting us with your project! 😍
Kinsta is the only host I trust.
I run an online school using an LMS, and a little while back, I tried switching to a different host—mainly to save some money and see if I could manage things myself a bit more. Right away, I realized it was a terrible decision.
The support on the new host was practically nonexistent. When they did respond, it was super generic, no real solutions, and it felt like I was completely on my own. My site started having issues, and I couldn’t risk downtime with students depending on it.
I moved back to Kinsta almost immediately—and it was like a breath of fresh air. Their support team didn’t miss a beat. They jumped in, helped me get everything back up and running smoothly, and even walked me through a few things I was unsure about. Real humans who know what they’re doing and actually care.
Kinsta has consistently shown up, no matter the time or issue. They go above and beyond every single time. Lesson learned: when you find a host that truly supports you, stick with them.
28 March 2025
Unprompted review
Reply from Kinsta
Hello there, Boyd,
Thank you for sharing your review and story. We're so happy to learn about your journey with LMS hosting, and it's wonderful to read that you found the right hosting partner at Kinsta!
We're glad that we are able to deliver a seamless hosting experience and outstanding support to your online school. We're always ready to assist and appreciate such lovely feedback.
We're honored to serve your project. Thank you for trusting Kinsta! 🫶
Kinsta provides an outstanding product…
Kinsta provides an outstanding product and excellent service. I really can't think of anything negative. I have had it for years now. They're up almost 100%. They respond immediately to problems. The staff are very nice and go above and beyond. I don't think it is expensive. I have had other cheaper providers, but I had far more problems.
4 April 2025
Unprompted review
Reply from Kinsta
Hello Maura,
Thank you for your review. We're so glad to learn about your journey with Kinsta. It's wonderful to read you've been satisfied with our services and Tech Support. We're always happy to help, and your kind words keep us going.
Thank you for all these years of your trust. We look forward to continuing to serve your project! 💕
Tech support chat was beyond expectations
Tech support chat was excellent - I mean top shelf, quick, friendly, understood the questions and problems posed - no copy/paste dumb scripts you typically get from chat support crew but a real human with real understanding and effort. The guy I spoke to (Dean) was awesome - 10/10. Well done mate.
4 April 2025
Unprompted review
Reply from Kinsta
Hey Dylan,
Thank you for your review! So glad to read that you had an excellent experience with our Tech Support. Our Engineers are always ready to assist in a fast, professional and friendly manner, and reviews like yours mean the world to them! Your feedback was forwarded to Dean.
We're happy to support your project. Thanks for choosing Kinsta! 😍
Customer service is always above and…
Customer service is always above and beyond. I trust them with anything.
2 April 2025
Unprompted review
Reply from Kinsta
Hello Andrew,
Thank you so much for your review. We're so glad to read your feedback on Kinsta's Tech Support!
We're always ready to help and happy to have you with us! Thank you for trusting us with your project! 😍
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