kingsdeneproperty.com Reviews 

220
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude throughout various processes, from initial viewings to securing properties. Many people found the team to be incredibly responsive and clear in their communication, making the entire service experience smooth and stress-free. This high level of customer service and efficient user experience is frequently highlighted, ensuring transactions are handled with ease and confidence. Overall, consumers appreciate the dedicated support and seamless process provided, leading to a highly satisfactory journey for most.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising specific individuals for their... See more

Service

Customers had positive experiences with service, often highlighting the smooth, efficient, and professional... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, describing the process as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(220)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive, efficient and helpful

Many thanks for responsive and efficient agent, Paula. She has been helpful all the way through and has good recommendations on the use of the solicitors.
Thank you very much.

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Massive thanks to Chris for…

Massive thanks and appreciation for Chris at Kingsdene Manchester who made my experience in renting, top tier. Chris was extremely thorough & helpful, always readily available for questions and went the extra mile to show me around the surrounding area I’m now living in and I couldn’t happier. Would highly recommend Chris as your Sales & Lettings consultant.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

I recently purchased a flat in…

I recently purchased a flat in Manchester with the help of Josh and Mark from Kingsdene estate agents. I had a fantastic experience from start to finish. Josh and Mark were incredibly knowledgeable about the local area and the property market, and they were always available to answer my questions. They also went above and beyond to help me find the perfect flat for my needs.

One of the things that made my experience so great was the level of personal attention that Josh and Mark gave me. They really took the time to get to know me and my needs, and they were always willing to go the extra mile to help me find the right flat. For example, they showed me flats that were not even on the market yet, and they even helped me negotiate the price of my flat.

I was also really impressed with the level of communication that Josh and Mark provided. They kept me updated on every step of the process, and they were always available to answer my questions. This gave me peace of mind knowing that I was in good hands.

Overall, I had a fantastic experience purchasing my flat with Kingsdene estate agents. Josh and Mark were incredibly helpful and knowledgeable, and they went above and beyond to make sure that I had a great experience. I would highly recommend them to anyone looking to buy a property in Manchester.

1 August 2023
Unprompted review
Rated 1 out of 5 stars

Their property management team offer…

Their property management team offer absolutely no apology and zero regard for their offenses and should not be in the business of customer service.

12 August 2023
Unprompted review
kingsdeneproperty.com logo

Reply from kingsdeneproperty.com

Hi Marty, thanks for your review and I'm sorry to hear you've had a negative experience. If you would like to discuss this further or email me further details of your complaint, I'd be happy to try and resolve this for you. My email is oliver.dolan@kingsdeneproperty.com

Rated 5 out of 5 stars

Huge thank you to Lauren who I dealt…

Huge thank you to Lauren who I dealt with at Kingsdene. Lauren was the one person throughout my house buying experience that delivered super clear communication, explained the process properly and just generally provided support. As a first time buyer it can be really overwhelming, but Lauren made it all so simple, she was a pleasure to deal with. Thanks to Lauren and Kingsdene i'm now settled into my new home that I love!

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Lovely experience

was the new tenant from a tenancy swap, the process went smooth and fast would like to give an applause for the professionalism especially to Catherine Payne, she had been a great help with everything and would always answer my questions and explain them in detail. truly appreciated all her assistance :)

8 August 2023
Unprompted review
Rated 4 out of 5 stars

Great lettings agents for tenants..

Really attentive property manager in Andrii, also helped us with our relationship with the landlord and had our best interests as tenants. Andrii was always quick to reply and always had an answer to any queries and made life as a tenant as easy as possible.

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Best Treatment as a Tenant in the UK

We found a building we were interested in and contacted Kingsdene directly, they were very quick on their feet and we were able to secure a let the same day. So impressed with the professionalism and how well we were treated, in particular Kseniya - she worked so hard for us and we felt very well taken care of. Would work with them again 100%.

7 January 2023
Unprompted review
Rated 1 out of 5 stars

Bad experience

I had a very recent bad experience with the Manchester branch. Very unprofessional!
I viewed two properties, and I did offer on the spot, and both were available; they said no offer. The agent promised to send a message with all the necessary details. I received nothing, and I had to chase them by email and phone calls many, many times, and luckily they responded to the last call on next day to tell me, "It's my bad; I forgot to send the message and that someone this morning already paid the deposit", I ended up not having the opportunity even to submit an app. I made an offer on another property on the phone, which was available, and had to chase it multiple times. I don't appreciate the lack of transparency and unprofessionalism!

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Manchester team!

As a FTB, I was super stressed during the process but the sales team really went above and beyond. They were always available to answer any queries I had, not to mention booking extra viewings just to be sure the place I was buying was the right one. Even after completion, they are still there to advise and honestly I couldn't hope for a better support during the purchase. Would definitely recommend!

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I recently used Kingsdene to filing a new tenant for my apartment in central Manchester. Katie Henstock was amazing. Professional and diligent and found me a new tenant within 2 days. Handled all of the paperwork so it was effortless for me and my wife. Tenants have been in for a while now and are lovely. Big thanks to Katie for sorting this out for me with a minimum of fuss and effort on my part.

10 November 2022
Unprompted review
Rated 1 out of 5 stars

Disappointing service

My boyfriend and I were looking at properties to rent however the letting agent wasn’t able to answer the most basic of questions about the property like the council tax bracket. We were eager to put a deposit down on the property and get it sorted that day; however, their system of applying through a simple text message is not an efficient method. My largest issue with the company is the lack of communication. I understand the the property market is very busy right now but that is no excuse for us having to send multiple messages and calls and having to wait ridiculous lengths of time for a simple answer to offer enquiries. On review of their service it might be that we dodged a bullet as it’s doesn’t fill me with confidence that they would be competent letting agents.

18 July 2023
Unprompted review
kingsdeneproperty.com logo

Reply from kingsdeneproperty.com

Hi KC, thank you for your feedback and apologies that you have had a negative experience with us. Please could you email me at oliver.dolan@kingsdeneproperty.com and I will be happy to investigate this further.

Rated 5 out of 5 stars

Excellent support from the team of…

Excellent support from the team of Kingsdene Property Manchester who always provides professional services for lease and management of my property in Manchester. Special thanks to Catherine Payne who always listens, provides professional advice, and addresses to my concerns or questions.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Best in class customer service

A special thank you to Oliver, Lauren, Katy, Nettie and the rest of the Team for their ongoing best in class customer service since day one.

We were nervously edging close to completing on our new build apartment and Kingsdene (then JLL) came highly recommended to us as the top provider for lettings and property management services in Manchester. Oliver did not fail to impress and ensured we were looked after from day one with a smooth and straightforward on boarding. The fees were transparent and reasonable and the processes were fully explained to us.

We completed on our new build apartment in late December 2023 and Lauren made an extra effort to stay behind when she was supposed to finish early for Christmas so that we could get access and furnish it in time for viewings in the New Year.

Katy took some brilliant photographs of the apartment and the amount of interest we had from the advertising was overwhelming. We managed to get the apartment let out almost immediately at an excellent rent with a really good tenant - every landlords dream!

Nettie has kept open communication with us since the initial letting process, ensuring all documentation was completed and provided to us, including a professional inventory. She gives us regular updates to ensure we are always kept in the loop with our property. We are currently considering re-mortgaging, a daunting and stressful process for any property owner, and Nettie kindly liaised directly with the surveyors on our behalf to arrange a valuation for us.

These are a few of many examples of the best in class customer service we have received from Kingsdene. Our interactions with the Team have always been pleasant and positive and we hope to continue the relationship into the foreseeable future. We highly recommend Kingsdene for their market leading lettings and property management services to all Landlords and will certainly hope to continue teaming up with them as we expand our property portfolio.

17 July 2023
Unprompted review

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