kingsdeneproperty.com Reviews 

219
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the clear communication and the smooth user experience provided throughout various processes. However, some customers also noted issues with specific individuals, describing some interactions as rude and unprofessional. A few other people also felt that customer service declined significantly once they became tenants, particularly regarding repairs and ongoing property issues.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising staff members for their... See more

Service

Reviewers mention positive feedback about service, highlighting the efficiency, professionalism, and... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, responsiveness, and... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(219)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Kingsdene Property

Kingsdene Property, formerly known as JLL, has been my letting & managing agent for a unit in Media City since 2011, over 12 years, as I was residing outside Manchester. During their appointment, I found their service were excellent and to my satisfaction. I decided to sell the property a couple of months ago and they can find a buyer within one week's time. Their follow-ups were professionally handled. I have no hesitation in recommending Kingsdene to any friend or prospective user.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Chris Aylward

I have been a client of Kingsdene Property since 2009 when it was JLL as a landlord and they managed my property for me.
When I made the decision to sell my apartment in Manchester it made sense to stay with Kingsdene.
Chris Alyward has been outstanding throughout the process, we faced challenges together with the new building safety regulations but he was always excellent at communicating between me and the buyer and ensuring a smooth sale. I would highly recommend Chris and Kingsdene Property

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Catherine Payne from Kingsdene Property Management

Catherine Payne from Kingsdene Property has been my property manager for over 3 years and she’s been amazing every time I needed any support, whether emergency situations or anything else, she’s always very helpful, lovely to talk to, efficient and easy to reach to as well. Overall very good property management company, never had any issues or anything unresolved. Thanks you!

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Thanks to Andrii Bendas, Kingsdeneproperty.

Lived in a property in the city centre of Manchester for more than a year, managed by Kingsdeneproperty. Our property Manager Andrii Bendas was very helpful, kind and generous. Our every problem was dealt with precisely and sorted. It was a great experience. Thank you all.

4 November 2023
Unprompted review
Rated 5 out of 5 stars

I'm delighted to write a glowing review…

I'm delighted to write a glowing review for our estate agent, Victoria from Kingsdene who has been nothing short of exceptional over the past 5 years. Her dedication, professionalism, and commitment to helping us me have been truly outstanding. Victoria consistently went above and beyond to meet our needs, providing expert guidance and support throughout the entire process. Her extensive knowledge of the real estate market and her ability to navigate estate know-how on my behalf were invaluable.

Moreover, Victoria's exceptional service didn't end with the rental process. She continued to be a tremendous help in resolving any maintenance issues that arose, ensuring that my experience was worry-free. I couldn't have asked for a better partner in our real estate journey. If you're looking for a top-notch estate agent for rentals, look no further – Victoria- Kingsdene is simply the best in the business!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I am very satisfied with kingsdene property’s help and assistance. They guided me after finished my complete payment to the new apartment, some details about bills and wifi. Very pleasant experience

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Good service

Kingsdene staffs are responsive and professional. The whole letting process was smooth. Quick to find suitable tenant. But would appreciate if they can advise the landlord beforehand to prepare all supporting documents to facilitate the background check. In short, happy with the service.

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service (Leeds) - thank you.

Myself and my partner moved to Leeds in 2021, we were assisted in finding a place to live by JLL (which then became Kingsdene). The process was easy, smooth and clear throughout.

Our agent (Sam) was fantastic and supportive throughout our stay. They were very attentive and considerate to both myself and my partner. I cannot express how much they looked after us - top tier.

We had a (kind of) emergency when our water tank malfunctioned and our flat flooded, at the time I was completing my Masters thesis and my partner was in the final months of their teacher training - it could have been extremely stressful but, Kingsdene were on the ball. By the end of the day, we had the help and support we needed and within a week or so, the issue was resolved. Again, I cannot understate how badly this could have gone and how quickly it was resolved by the team.

Kingsdene truly stood out from other letting agents we have been through. In terms of clarity, ease of communication and help when we needed it.

We have now moved out and again, this was a clear, easy and smooth process. No delay or complications in the return of the deposit, no issues in timings and a clear layout of the process of moving.

Once again, thank you Sam from the Leeds office, you truly did make a difference when we needed it the most.

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Professional efficient and trustworthy

Right from outset I was struck by the integrity, sincerity and genuineness of the agent who arranged apartment viewing. There was no sales "hyperbole". Kingsdene have cornered the market in having pretty much all the top quality apartments and premises in Leeds too, so have a really good selection. Then throughout tenancy they have been fast to respond to queries, acted as a very effective intermediary in communications with landlord in relation to issues (such as maintenance costs) in apartment. They have an experienced, helpful on-call repairs team. Finally, the move-out was handled professionally, courteously and efficiently. All in all a hassle-free and extremely smooth experience - essential so as a tenant you can focus on all the other things in life, such as family, career, job, studies etc etc.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant, professional, and super friendly.

Kingsdene (Manchester) helped me with the sale of my apartment and were fantastic. I mainly dealt with Chris, who is brilliant, and the whole team is great. They were all very professional, made sure everyone was fully aware with what was going on at all times, and offered an overall excellent service. I would highly recommend using them to buy/sell a property. In addition to the above, they were also really friendly and genuinely a pleasure to work with. Thank you.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with Jon!

Great experience with Jon at the Boathouse apartment - always professional, prompt responses and helpful all the way throughout the process of buying my first property! Highly recommended!

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Manchester New Square

Paula and the team at Manchester New Square were extremely professional and efficient. We were unfamiliar with how to purchase a property in the U.K and they were very patient and supportive. We were also apprehensive about what was involved in moving in; settling up utilities etc. Paula made sure that the process was painless. I would highly recommend Kingsdene Property in Manchester.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Thanks to Sam and the Leeds team

Just wanted to say thanks to Sam and the rest of the Leeds team for their professionalism and prompt responses throughout my whole tenancy. Nothing was ever too much trouble and they handled everything perfectly. Highly recommend Kingsdene.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Not just a fair weather Management Company

Sam, Laura and Team have been managing my property in Leeds for many years under the banner of JLL.
Recently I had a change of tenant where there were some issues to be resolved in relation to the tenancy that ended. Sam co-ordinated all the works required and handling of the deposit with diplomacy and achieved a very fair outcome for all parties, and Laura tailored the new tenancy agreement to cover the incoming tenant's specific circumstances. I feel the quality of a management company always shows when there are issues to sort rather than when it is plain sailing.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Responsive, efficient and helpful

Many thanks for responsive and efficient agent, Paula. She has been helpful all the way through and has good recommendations on the use of the solicitors.
Thank you very much.

2 June 2023
Unprompted review

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