Kinetico UK Limited Reviews 

I had a really positive experience with this company and wanted to share some honest feedback. From start to finish, everything felt well-organized and professional. Communication was clear, timely, and friendly, which made the whole process much less stressful.
One thing the company does especially well is responsiveness—they were quick to answer questions and kept me updated throughout. It’s clear they value customer satisfaction and take pride in their work.
A special mention goes to Thomas, who fixed the water softener. He was knowledgeable, efficient, and took the time to explain what the issue was and how he resolved it. It’s always reassuring to have someone who not only does the job well but also makes sure you understand what’s going on. His professionalism and attention to detail really stood out.
Overall, I’d definitely recommend this company. Reliable service, skilled staff, and a customer-focused approach make them a great choice.

Great service as usual by Kinetico very professional, we had our first year free service today
Our Engineer was called Charlie a talented young man who did a very thorough job. He was pleasant to talk too and left everything so clean and tidy

I must say that We have been so impressed with the kinetico company overall, they answer the phones and are a joy to deal with
First class 👏
Very happy customer

Booked a service for water filter. Very efficient, came when they said they would. Called in morning to confirm. Charlie was very pleasant & explained the problems very clearly and what our different options are. Would definitely recommend.

I wish I had used the company years ago when we initially had our Kinetico softener installed by another firm. From the initial call to setup the plan, to the engineer visit, 5stars+. Informed by text, email and a call on the morning about timings. Our engineer polite, professional and a fantastic job. Highly recommend.

A further visit resolved some issues we’d had, but throughout this we had very polite and friendly communications. They went out if their way to ensure we were kept informed and Jack and Reece couldn’t have been more helpful.

I have had my water softener for many years and have always been very satisfied with it. I have chosen to have occasional servicing. On the most recent occasion I had a phone conversation with Ellie in the office, who offered me a date within a week for the job. Dan the engineer arrived promptly on the day and carried out his work quickly and very efficiently. He was extremely pleasant, as well as informative, helpful and polite.

Reference: Order # 49586

I purchased a Kinetico water softener in November 2022. The unit ceased functioning after approximately 3.5 years under normal domestic use. Based on industry expectations and information provided during servicing, this appears significantly below a reasonable operational lifespan.

A service visit was arranged at a cost of £145. The intervention undertaken was limited and did not restore the unit to working condition.

I was then advised that replacement of a core component would cost in excess of £600 and would be supplied without any warranty. In parallel, I was encouraged to consider a full system replacement at £1,795, initially described as including a 10-year parts and labour warranty.

However, the subsequent written quotation reflected the same price point but only a 12-month warranty. No clear explanation was provided for this discrepancy.

From a consumer perspective, this raises concerns regarding product durability, the proportionality of service charges, the absence of warranty support on significant repairs, and the consistency of information provided at different stages of the process.

In the context of the Consumer Rights Act 2015, where goods are expected to be of satisfactory quality and reasonably durable, this experience falls short of expectations.

Overall, the situation gives the impression that repair options are not being meaningfully supported, with a preference toward full replacement at considerable cost. Greater transparency, consistency, and a more balanced after-sales approach would be expected.

Great installation by Thomas - professional, helpful, friendly and efficient - excellent!

Our service engineer, Jack, was very pleasant and likeable young man. He changed a lot of parts for us and even fitted a new loft tank valve. He explained what he was doing throughout and was all done, within 2 hours. He also turned up exactly on schedule and called me to let me know he was on his way. Excellent work.

I recently had a Kinetico water softener and drinking water system installed (I believe the Premier water softener and the K5 Pure drinking water system), and I couldn’t be happier with the service.

Two engineers came to carry out the installation, and they were absolutely excellent from start to finish. They were incredibly informative, taking the time to explain how everything works and answering all of my questions clearly. They were also very polite, respectful of my home, and left everything spotless once the job was completed.

The whole process felt very professional and well-organised. The installation itself was smooth and efficient, which really reflects the high standards Kinetico are known for. Their systems are designed to provide continuous soft water and clean, great-tasting drinking water straight from the tap, which is exactly what I wanted .

I truly cannot recommend Kinetico enough—fantastic service, brilliant team, and a company that clearly takes pride in what they do.

I got some issue when I first installed the water softener however tema has been helpful and quickly have it fixed.

Great after sales service by engineer Nathan and his Manager Alfie. They visited site clean and smartly dressed and were respectful of the clients property. They looked into the problem we had and have sorted out the issue with clear explanation of the problem, and carried out the correct alterations to enable the unit to operate correctly.

This is my second Kinetico Water Softener my last one I had for 10 years and I was very pleased with it. Joe and Alfie have been very helpful in the process of replacing my old one and they fitted my new one today. They have been great.

Thomas

Arrived early and changed footwear.

Explained everything to me and left the area clean and tidy. Very happy with his service and politeness.

The engineer Jack Goodacre was excellent and his manner and experience in the knowledge of his product was also excellent.
He made time to explain what he was doing in an easy way to understand, and was clean and tidy.

Thomas is very professional and fixed my softener very quickly and explained everything information clearly for me.

We had our first service from Kinetico following our transfer from our original supplier. Reece carried out a thorough inspection, and provided a detailed report following his visit. He took time to answer all questions I raised in a polite, professional and friendly manner. Thank you.

Charlie came to service our machine as a matter of routine. Even after 11 years of almost daily use, the system is working well.
Charlie was polite well organised and efficient! He also explained exactly how the water softener system works.
I am delighted with this company and who provide an excellent product.

Excellent service and installation

I had a great experience with Reece from start to finish regarding my water softener. He was knowledgeable, honest, and took the time to clearly explain everything without any pressure.

He identified the issue with my existing system and recommended the right solution for my household. The installation itself was carried out to a very high standard – neat, tidy, and professional throughout.

Reece also went above and beyond, including not charging for the initial inspection and making sure everything was set up and working properly before leaving.

Overall, a smooth and stress-free experience. I wouldn’t hesitate to recommend him.

It was a real pleasure to meet Charlie today - polite, knowledgeable and fixed the problem with my softener. Very reassuring, great customer service.