I started using the shampoo and conditioner 8 weeks ago. It's incredible! I have thick hair, but it was shedding constantly and I was picking many hairs off my clothes every 10 minutes. By week 4 th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
Company was very responsive to my concerns. I was allergic to an ingredient in the prevention serum and asked them whether I could return it. They very kindly said I could keep it and gift it friends... See more
Company replied
Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.1
Great
540 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Dishonest business and substandard product
I purchased the shampoo/conditioner bundle. The shampoo had congealed bits in it and made my hair feel weird. I reached out several times via email with no response. When I called the person I spoke with said the shampoo/conditioner bundle was not included in the 90 day satisfaction guarantee, even though everything I saw before purchase lead me to believe they were. The product is substandard. Order at your own risk as I am out $80 and change.
11 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that you were dissatisfied with the shampoo and conditioner and that the product did not meet your expectations.
We also apologize if there was any delay or difficulty in receiving a response from our customer care team. Providing timely support is important to us, and we understand how frustrating it can be when you feel your concerns have not been addressed.
To clarify, the KilgourMD 90-Day Money-Back Guarantee applies exclusively to our Prevention Scalp Serum and Treatment Scalp Serum and does not extend to our shampoo and conditioner products. We understand this may have caused confusion, and we appreciate your feedback regarding how this information is communicated.
If you would like to discuss your experience further, our customer care team can be reached at (844) 889-5348. We value your feedback and are always looking for ways to improve both our products and customer experience.
One of my bottles arrived broken and…
One of my bottles arrived broken and leaking. I took a photo of the damage and they quickly responded and sent me a new one! I appreciate the promptness and support from their customer service.
2 June 2026
Reply from KilgourMD
Thank you for sharing your experience! We're sorry that one of your bottles arrived damaged, but we're glad our team was able to quickly make things right.
We understand how disappointing it can be to receive a damaged product, which is why we strive to respond promptly and resolve issues as quickly as possible. We're happy to hear that submitting a photo allowed us to send a replacement right away and that you felt supported throughout the process.
Thank you for your kind words about our customer service team. We truly appreciate your feedback and your trust in KilgourMD! 💙
The conditioner made my hair so limp I…
The conditioner made my hair so limp I couldn't style it. I couldn't tell that the shampoo has made any difference. But the email team is very quick and couteous.
10 June 2026
Reply from KilgourMD
Thank you for sharing your honest feedback. We're sorry to hear that the conditioner left your hair feeling limp and difficult to style, and that you didn't notice the results you were hoping for from the shampoo.
We understand that hair care products can perform differently depending on individual hair type, texture, and styling preferences, and we're sorry that these products were not the right fit for your needs.
That said, we're delighted to hear that our customer service team provided quick and courteous support. We strive to ensure every customer feels heard and supported, regardless of their experience with our products.
We appreciate you giving KilgourMD a try and thank you for taking the time to share your experience. Your feedback helps us continue to improve and better serve our customers. 💙
Product didn’t work out but great service
The hair treatment I ordered did not end up working out for me, but the company honored their 90 day money back guarantee with no pushback or run-around. I was very impressed by the customer service I received.
7 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the hair treatment wasn't the right fit for you, we're glad that our customer service team was able to provide a positive experience.
Our 90-Day Money-Back Guarantee is designed to give customers the opportunity to try the product consistently and evaluate their results with confidence. We're pleased that the refund process was straightforward and handled without hassle.
Thank you for recognizing the efforts of our customer care team. We truly appreciate your feedback and are grateful that, even though the product didn't work out for you, we were able to leave you with a positive impression of KilgourMD. We wish you the very best in finding a solution that meets your needs. 💙
Reply from KilgourMD
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team.
Providing responsive, caring, and effective support is one of our highest priorities, and it's always rewarding to know that our efforts have made a positive impact. Your feedback means a great deal to us and to the team members who work hard every day to assist our customers.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
Reply from KilgourMD
Thank you for your feedback! We're so glad to hear that our team was quick and responsive in assisting you.
Providing timely, helpful support is something we take great pride in, and it's wonderful to know that your experience reflected that commitment. We truly appreciate you taking the time to share your thoughts.
Thank you for choosing KilgourMD and for your support! 💙
The product doesn’t work and it is very…
The product doesn’t work and it is very expensive. They also are not good about allowing you to cancel future deliveries and product (unopened at shipping) can’t be returned.
9 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that the product did not deliver the results you were hoping for and that your experience with our subscription and return policies left you frustrated.
Hair growth results can vary significantly from person to person, and for many individuals, visible improvements require consistent use over an extended period of time. We understand how disappointing it can be to invest in a product and not achieve the outcome you expected.
We'd also like to clarify that our Prevention Scalp Serum and Treatment Scalp Serum are backed by a 90-Day Money-Back Guarantee, which is designed to give customers the opportunity to use the product consistently and evaluate their results. Additionally, customers can manage, pause, delay, or cancel their subscriptions at any time through their account portal or by contacting our customer care team for assistance.
We apologize if your experience did not reflect the level of service we strive to provide. We value all customer feedback, as it helps us identify opportunities to improve both our products and the overall customer experience.
We appreciate you giving KilgourMD a try and wish you the best in finding a solution that better meets your needs.
Too Expensive
The product and marketing are great but the price is too high for the amount of product.
8 June 2026
Reply from KilgourMD
Thank you for your feedback. We're glad to hear that you appreciate both our products and our marketing, but we're sorry to learn that you feel the pricing does not provide the value you were expecting.
We understand that cost is an important consideration, and we recognize that everyone's budget and expectations are different. Our formulations are developed with carefully selected ingredients and are designed to support long-term scalp and hair health, but we appreciate that the investment may not feel right for every customer.
We sincerely value your perspective and thank you for taking the time to share it. Feedback like yours helps us better understand our customers' experiences and expectations. We appreciate your support and your willingness to give KilgourMD a try. 💙
Reply from KilgourMD
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service team.
Providing friendly, responsive, and helpful support is at the heart of what we do, and it's wonderful to know that we were able to make a positive impression. Your feedback means a great deal to us and motivates our team to continue delivering the best possible experience.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
Products are No Good
I purchased the hair serum, shampoo and conditioner, using the products as instructed. However, after using the products for a month and half, my scalp is now so much worse!!! Before I only had shedding, now my scalp itches like crazy and I have starting developing painful bumps and scabs on my scalp.
These products are trash and that is where I threw them. I will now have to seek treatment from a dermatologist for whatever I have developed from using these products.
Don't waste your money or risk damaging your scalp!!
8 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We're sorry to hear that you experienced scalp irritation while using our products. Individual sensitivities can occur, and we always recommend discontinuing use and consulting a dermatologist if irritation develops.
If you have any questions or would like to discuss your experience further, our customer care team can be reached at (844) 889-5348 and would be happy to assist you.
We understand your frustration and appreciate you taking the time to provide your feedback. We wish you the best in finding relief and a solution that works for your scalp and hair care needs. 💙
AVOID! Scam company.
AVOID! Scam company.
Product does not work.
Impossible to cancel and they won't refund.
KilgourMD is a scam. We tried to cancel our subscription multiple times on their awful website and couldn’t get it to work, confusing, broken, and clearly designed to keep you locked in.
They also refused a refund on our order delivered June 5, 2026, and I asked to send back on June 7th. The package was still sealed and unopened. Support said “final sale,” then told us we’d have to use the products 90 days before qualifying for their “guarantee.” That’s not customer service, that’s a trap.
Comparable products on Amazon cost far less, with normal return policies and no subscription nightmare. For example "The Ordinary Hair Care".
AVOID! Do not recommend.
-- Response to KilgourMD update --
Thank you for responding, but this reply does not address what actually happened with my order.
The package for my order arrived completely sealed. I emailed support the same day requesting a return and refund.
I opened a support case with your team. You denied the refund, told me the order was “final sale,” and said I would need to use the products for 90 days before the money-back guarantee could apply, then closed the ticket without any resolution. I was not offered a supervisor review, a return option, store credit, or any path forward. The case was simply shut down.
That directly contradicts your own published policy. Your help center states a “90-day money-back guarantee on all KilgourMD serums” with “no photos or returns required.” My order contains exactly those serums, The Prevention Scalp Serum and The Treatment Scalp Serum. You cannot advertise a no-hassle guarantee on those products and then refuse an unopened return on the day of delivery.
As for subscriptions: we tried to cancel multiple times through your customer portal and could not get it to work. Telling customers to call support after a website that doesn’t function properly is not acceptable, especially when support closes cases without resolving them.
I stand by my original review. A company that won’t honor its own guarantee language, makes cancellation difficult, closes support tickets without resolution, and refuses a refund on unopened merchandise contacted immediately upon delivery is not one I would recommend.
4 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with both the product and your subscription experience.
We'd like to clarify that our Prevention Scalp Serum and Treatment Scalp Serum are backed by a 90-Day Money-Back Guarantee, which is designed to allow customers sufficient time to consistently use the products and evaluate their results. Hair growth products typically require ongoing use before meaningful changes may be observed.
We also understand your frustration regarding returns and subscriptions. As outlined in our policies, products are considered final sale and are not eligible for return simply because they are unopened or unused. However, subscriptions can be managed, paused, or canceled through the customer portal, or customers can contact our support team directly for assistance. Our customer care team can be reached at (844) 889-5348 Monday–Friday, 9am–5pm PT.
We appreciate your feedback and regret that KilgourMD was not the right fit for you.
The customer service reflects the…
The customer service reflects the company and its products. All outstanding. Wonderful experience thus far!!
5 June 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with both our products and our customer service team.
At KilgourMD, we believe that exceptional customer care should go hand in hand with exceptional products, so it's incredibly rewarding to know that this has been reflected in your experience. Your feedback means a great deal to us and serves as wonderful encouragement for our entire team.
Thank you for your trust and support. We're grateful to be part of your hair wellness journey and look forward to continuing to exceed your expectations! 💙
Very responsive with quick resolutions…
Very responsive with quick resolutions and excellent customer service as needed.
1 June 2026
Reply from KilgourMD
Thank you for your kind feedback! We're delighted to hear that you've experienced responsive support, quick resolutions, and excellent customer service.
Our team works hard to ensure that every customer feels heard, supported, and taken care of, so it's wonderful to know that we were able to meet your expectations. Your satisfaction is our priority, and we're grateful for the opportunity to assist you.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
Part of my shipment was missing
Part of my shipment was missing. The team at KilgourMD addressed the issue and solved the problem immediately with courtesy and professionalism.
7 June 2026
Reply from KilgourMD
Thank you for sharing your experience! We're sorry that part of your shipment was missing, but we're glad to hear that our team was able to resolve the issue quickly.
Providing prompt, courteous, and professional support is something we take great pride in, and it's wonderful to know that your concern was addressed immediately and to your satisfaction. We understand how important it is to receive your order as expected, and we're always here to help when issues arise.
Thank you for your kind words and for choosing KilgourMD. We truly appreciate your support! 💙
The scalp treatment duo really works!
1 May 2026
Reply from KilgourMD
Thank you for sharing your experience! We're thrilled to hear that the Scalp Treatment Duo is working so well for you.
There's nothing more rewarding than hearing from customers who are seeing positive results from their consistent use of the products. Hair growth is a journey, and we're delighted that the Treatment Duo has become a valuable part of yours.
Thank you for your trust in KilgourMD and for taking the time to share your success. We truly appreciate your support and look forward to being part of your continued hair wellness journey! 💙
Returns are impossible
I have white hair and anything with even a slight color that is applied to my hair will stain it. Their website said if this is a concern to buy only the Treatment serum since it's clear. When I received the serum it had a distinctive brown tint to it. I was very disappointed. I emailed customer service because I wanted to return it but was told all products are final sale. What a rip off!!! They do not care about their customers and only want to take your money.
6 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your experience and that the product did not meet your expectations.
While the Treatment Scalp Serum may have a slight natural tint in the bottle due to its ingredient composition, it is formulated to apply clear and is generally recommended for customers concerned about staining lighter, gray, or white hair. We understand, however, that seeing any coloration in the serum could be concerning, and we're sorry that this caused hesitation and frustration.
We'd also like to clarify that our Prevention Scalp Serum and Treatment Scalp Serum are backed by a 90-Day Money-Back Guarantee, which is designed to give customers the opportunity to use the product consistently and evaluate their results over time. Hair growth products typically require ongoing use before visible improvements may be noticed, and many customers first observe changes in shedding and hair manageability before seeing improvements in density or new growth.
As outlined in our policy, KilgourMD products are considered final sale and are not eligible for return or refund simply because they are unopened or unused. The 90-Day Guarantee is intended to support customers who complete the recommended trial period and are not satisfied with their results.
We apologize if there was any confusion regarding the guarantee or product expectations. We appreciate your feedback, as it helps us continue improving our communication and customer experience. We wish you the very best in finding a solution that works for your individual hair care needs.
Highly recommend the product
I didn't use the product consistently, but I noticed a difference with my hair loss pretty quickly after starting use. Customer service was fantastic and prompt in their interactions with me.
3 May 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience! We're so pleased to hear that you noticed a difference in your hair loss shortly after starting the product, even without completely consistent use.
While we always recommend following the suggested routine for the best possible results, it's encouraging to hear that you experienced positive changes early on. We're also delighted that our customer service team was able to provide the prompt and helpful support you deserved.
Thank you for your kind words and for choosing KilgourMD. We truly appreciate your feedback and look forward to continuing to support you on your hair wellness journey! 💙
I was unable to use your products due…
I was unable to use your products due to a treatment I was doing, and you immediately refunded my money. I appreciate that gratefully.
28 May 2026
Reply from KilgourMD
Thank you for sharing your experience. We're sorry to hear that you were unable to continue using our products due to your treatment, but we're glad our team was able to assist you promptly.
We understand that health circumstances can change unexpectedly, and we're pleased that we could process your refund quickly and make the situation a little easier during that time. Your satisfaction and well-being are important to us.
Thank you for your kind words and for giving KilgourMD a try. We wish you all the best and continued success with your treatment and recovery. 💙
NEVER AGAIN
NEVER AGAIN. I paid nearly $80 for shampoo and conditioner that is nothing more than overpowering perfume in a bottle. I’m recovering from breast cancer treatment and thought I would give this a try. I found nothing about scent prior to purchase. I made an assumption that if it were legit, the scent would be mild. No refunds and final sale. Fool me once. DON’T risk it.
3 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We are truly sorry to hear that our shampoo and conditioner did not meet your expectations, especially during what has undoubtedly been a challenging time in your recovery journey.
We understand that fragrance sensitivity can be a significant concern, and we regret that the scent of the products was stronger than you anticipated. While many customers enjoy the fragrance, we recognize that personal preferences and sensitivities vary greatly, and we're sorry that the products were not a good fit for you.
We also apologize for any disappointment regarding our return policy. We understand how frustrating it can be to make a purchase that doesn't work out as expected. Feedback like yours is valuable, as it helps us evaluate how we communicate product details and customer expectations.
We sincerely wish you continued healing and all the best in your recovery, and we appreciate you taking the time to share your honest feedback.
Great customer assistance!
Hi! I just got off the phone with Sheena as I had questions about the frequency of my subscription deliveries - I thought I had maybe doubled up my subscription accidentally. She was not only able to help me figure out why I had so many deliveries but also help me delay my next shipment and change the frequency so I didn't have a surplus. (I currently have three unopened boxes on my dresser and I use the serum religiously!) Anyway, please know that Sheena was an absolute delight. She was personable and present and, frankly, I feel like we could hang as friends. That is such a wonderful asset for a company to have in a customer service person. She is so lovely that I hope, if I ever need to call again, I get her on the phone. Please tell her supervisor and anyone who works with her how much I appreciate her. :)) Thank you again for your help, Sheena!
4 June 2026
Reply from KilgourMD
Thank you so much for taking the time to share this wonderful feedback! We're absolutely delighted to hear that Sheena was able to help you sort out your subscription, adjust your delivery schedule, and ensure you wouldn't end up with more product than you needed.
What stands out most is hearing how comfortable and valued she made you feel throughout the conversation. Providing knowledgeable assistance is important, but creating a genuine human connection is what truly makes an experience memorable. We're thrilled that Sheena's warmth, friendliness, and professionalism left such a lasting impression.
We'll be sure to share your kind words with Sheena and her supervisor. Feedback like yours means the world to our team, and we're certain it will make her day. Thank you again for your thoughtful review and for being a loyal KilgourMD customer—we're so happy to have you as part of our community! 💙
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