I started using the shampoo and conditioner 8 weeks ago. It's incredible! I have thick hair, but it was shedding constantly and I was picking many hairs off my clothes every 10 minutes. By week 4 th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
Company was very responsive to my concerns. I was allergic to an ingredient in the prevention serum and asked them whether I could return it. They very kindly said I could keep it and gift it friends... See more
Company replied
Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.1
Great
544 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend the product
I didn't use the product consistently, but I noticed a difference with my hair loss pretty quickly after starting use. Customer service was fantastic and prompt in their interactions with me.
3 May 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience! We're so pleased to hear that you noticed a difference in your hair loss shortly after starting the product, even without completely consistent use.
While we always recommend following the suggested routine for the best possible results, it's encouraging to hear that you experienced positive changes early on. We're also delighted that our customer service team was able to provide the prompt and helpful support you deserved.
Thank you for your kind words and for choosing KilgourMD. We truly appreciate your feedback and look forward to continuing to support you on your hair wellness journey! 💙
I was unable to use your products due…
I was unable to use your products due to a treatment I was doing, and you immediately refunded my money. I appreciate that gratefully.
28 May 2026
Reply from KilgourMD
Thank you for sharing your experience. We're sorry to hear that you were unable to continue using our products due to your treatment, but we're glad our team was able to assist you promptly.
We understand that health circumstances can change unexpectedly, and we're pleased that we could process your refund quickly and make the situation a little easier during that time. Your satisfaction and well-being are important to us.
Thank you for your kind words and for giving KilgourMD a try. We wish you all the best and continued success with your treatment and recovery. 💙
NEVER AGAIN
NEVER AGAIN. I paid nearly $80 for shampoo and conditioner that is nothing more than overpowering perfume in a bottle. I’m recovering from breast cancer treatment and thought I would give this a try. I found nothing about scent prior to purchase. I made an assumption that if it were legit, the scent would be mild. No refunds and final sale. Fool me once. DON’T risk it.
3 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We are truly sorry to hear that our shampoo and conditioner did not meet your expectations, especially during what has undoubtedly been a challenging time in your recovery journey.
We understand that fragrance sensitivity can be a significant concern, and we regret that the scent of the products was stronger than you anticipated. While many customers enjoy the fragrance, we recognize that personal preferences and sensitivities vary greatly, and we're sorry that the products were not a good fit for you.
We also apologize for any disappointment regarding our return policy. We understand how frustrating it can be to make a purchase that doesn't work out as expected. Feedback like yours is valuable, as it helps us evaluate how we communicate product details and customer expectations.
We sincerely wish you continued healing and all the best in your recovery, and we appreciate you taking the time to share your honest feedback.
Great customer assistance!
Hi! I just got off the phone with Sheena as I had questions about the frequency of my subscription deliveries - I thought I had maybe doubled up my subscription accidentally. She was not only able to help me figure out why I had so many deliveries but also help me delay my next shipment and change the frequency so I didn't have a surplus. (I currently have three unopened boxes on my dresser and I use the serum religiously!) Anyway, please know that Sheena was an absolute delight. She was personable and present and, frankly, I feel like we could hang as friends. That is such a wonderful asset for a company to have in a customer service person. She is so lovely that I hope, if I ever need to call again, I get her on the phone. Please tell her supervisor and anyone who works with her how much I appreciate her. :)) Thank you again for your help, Sheena!
4 June 2026
Reply from KilgourMD
Thank you so much for taking the time to share this wonderful feedback! We're absolutely delighted to hear that Sheena was able to help you sort out your subscription, adjust your delivery schedule, and ensure you wouldn't end up with more product than you needed.
What stands out most is hearing how comfortable and valued she made you feel throughout the conversation. Providing knowledgeable assistance is important, but creating a genuine human connection is what truly makes an experience memorable. We're thrilled that Sheena's warmth, friendliness, and professionalism left such a lasting impression.
We'll be sure to share your kind words with Sheena and her supervisor. Feedback like yours means the world to our team, and we're certain it will make her day. Thank you again for your thoughtful review and for being a loyal KilgourMD customer—we're so happy to have you as part of our community! 💙
I had a shipping problem with the…
I had a shipping problem with the company UniUni and the the problem was resolved right away, without hesitation.
1 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience! We're glad to hear that when you encountered a shipping issue with UniUni, our team was able to step in and resolve the problem quickly and without hesitation.
We understand how frustrating delivery issues can be, and we always strive to make the process as smooth and stress-free as possible for our customers. It's wonderful to know that you felt supported and that the situation was handled promptly.
Thank you for your kind feedback and for choosing KilgourMD. We truly appreciate your support!
Reply from KilgourMD
Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service team.
Providing support that is both prompt and genuinely caring is something we strive for every day, and we're so glad that came through in your interaction with us. Your feedback means a great deal to our team.
Thank you for choosing KilgourMD and for taking the time to share your experience!
Quick response to issue
My daughter enjoys hair products by this company. I was accidentally billed for her subscription & they immediately rectified situation. I was very pleased!
3 June 2026
Reply from KilgourMD
Thank you for sharing your experience! We're so pleased to hear that our team was able to quickly resolve the billing issue for you.
We understand how concerning an unexpected charge can be, and we're glad we could immediately rectify the situation and provide the support you needed. It's also wonderful to hear that your daughter is enjoying the products.
Thank you for your kind words and for taking the time to recognize our customer service team. We truly appreciate your feedback and your family's support of KilgourMD!
Reply from KilgourMD
Thank you for your feedback! We're so glad to hear that you appreciate our follow-up and support.
We believe that caring for our customers doesn't end after a purchase, which is why we make it a priority to check in and see how you're doing throughout your journey. Your success and satisfaction are important to us, and we're always here to answer questions, provide guidance, and offer support whenever needed.
Thank you for choosing KilgourMD and for taking the time to share your experience!
Exemplary Customer Service
I needed to make adjustments to my subscription and they couldn’t have been more wonderful. I cannot say enough about the wonderful customer service I received. Truly remarkable….
15 May 2026
Reply from KilgourMD
Thank you for your kind words! We're delighted to hear that your subscription adjustments were handled smoothly and that our customer service team made such a positive impression.
Providing exceptional, personalized support is something we strive for every day, and it's incredibly rewarding to know that your experience felt truly remarkable. We'll be sure to share your feedback with our team—they'll be thrilled to hear it.
Thank you for choosing KilgourMD and for taking the time to share your experience. We sincerely appreciate your support!
Buyer BEWARE!!
Buyer BEWARE! I wish I would have taken the time to look at reviews prior to making this purchase, as I see my negative experience is shared. I am only guilty of not honing in on the very specific details of the 90 day return policy; I did not think that was extremely necessary. In my other experiences dealing with reputable companies, who truly care about customer satisfaction, returns are never an issue. Unfortunately this is not at all the case with KilgourMD. Though the price was way over my comfort level, I was eager to try due to their claims, and the fact that I could (at least I THOUGHT I could) return the product if I was not pleased. I realized very early on that I was not going to be able to get past the unpleasant smell of the product, though I sure gave it an attempt. I first reached out to them requesting a refund after 46 days of use. Not only was I not seeing results, again the smell to me was intolerable, and the primary reason for returning. I would think their primary concern would be customer satisfaction, regardless of the reason why. However, the reply I received did not even inquire as to "why" I wanted a refund, but only stated that I could not return the product until consistent use over a full 90 days. I asked if there was anything further I needed to know regarding the return after the 90 days of use, to which would have been the perfect opportunity for them to fill me in on this next part, though they conveniently omitted this important information. Upon my second attempt at trying to return the unused products (4 bottles total) following over 90 days of use, I was then told that my request was now beyond the 90 days, and therefore I was no longer eligible for a refund. I was told the email refund request had to be sent on the EXACT date following 90 days from the order date. Which is also absurd for those (like myself) who were not able to begin using the product until a time after receiving. So ultimately, not even an accurate depiction of 90 days of use for results anyway. To be so rigid as to expect customers to send this email on ONE date, is very unreasonable, though certainly frees them of honoring their stated return/refund policy. It appears the one thing they are good at is responding to negative posts, in an attempt to make it seem like they care, and attempt to try to salvage their reputation. Too little, too late. My recommendation is to save your money, spare yourself frustration, and continue your search for a hair product that works, and with a company who cares about customer satisfaction and honors returns. Off to the landfill are my four unused/unopened, very expensive bottles of product...
1 June 2026
Unprompted review
Reply from KilgourMD
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and any miscommunication surrounding our 90-Day Trial Guarantee and refund process.
We understand how disappointing it can be when expectations and policy details are not communicated as clearly as they should be. In reviewing your experience, we recognize that there was an opportunity for us to provide better clarification regarding the timing requirements of the guarantee, and we're sorry for any confusion this caused.
While our 90-Day Trial Guarantee applies exclusively to The Prevention Scalp Serum and The Treatment Scalp Serum and is intended to allow customers adequate time to evaluate results, we never want a customer to feel unheard or dissatisfied. As a result, we have made an exception and have granted a refund for your order.
We also understand that fragrance preferences are highly personal, and we're sorry that the scent of the product made it difficult for you to continue using it. We appreciate you giving the product a genuine try and sharing your honest experience.
Your feedback is valuable and helps us improve both our communication and customer experience. We appreciate the opportunity to make this right and wish you all the best in finding a hair care solution that better meets your needs.
Customer service was outstanding great customer service
Customer service was outstanding. The product works if you stick with it. They addressed the bumps along the way graciously.They did refund a portion for me due to inability to use it and that I purchased the equivalent of a 90 day supply.
20 May 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience! We're so glad to hear that our customer service team was able to support you throughout your journey and address any concerns along the way.
We appreciate your recognition that consistency is important when it comes to hair care results, and we're happy to hear the product has been working for you. We're also pleased we were able to provide a partial refund when you were unable to use part of your 90-day supply.
Thank you again for your kind words and for giving us the opportunity to help. We truly value your trust and support!
I’m very impressed with the Kilgour Md…
I’m very impressed with the Kilgour Md product , company and the great Customer Service team. They will help you with any questions, needs or concerns you may have.
The Treatment for Scalp Serum has worked wonders on my thinning , aging hair. I’ve used it consistently for three months and see and feel a difference. Im looking forward to trying the shampoo line also. There isn’t a person around that doesn’t want there hair to look fabulous. Take that jump and give Kilgour Md a try, you won’t regret it.
1 April 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing such a wonderful experience! We're thrilled to hear that you've been impressed not only with the Treatment Scalp Serum, but also with our company and customer service team.
It's especially exciting to hear that after three months of consistent use, you're seeing and feeling a noticeable difference in your thinning hair. Consistency is key, and we're delighted that your dedication is paying off. We’re also excited that you're considering adding our shampoo line to your routine and hope you love those products just as much.
Thank you for your kind words and for recommending KilgourMD to others. We truly appreciate your trust and support, and we're honored to be part of your hair wellness journey!
5 Stars for customer service
5 Stars for customer service. I placed an order then changed my mind and the company quickly responded and refunded my payment.
30 May 2026
Reply from KilgourMD
Thank you for your feedback! We're delighted to hear that you had a positive experience with our customer service team.
We understand that plans can change, and we're glad we were able to respond quickly and process your refund promptly. Providing helpful, hassle-free support is always our goal.
Thank you for giving us the opportunity to assist you, and we truly appreciate your 5-star recommendation!
Friendly Staff when had a request or questions
My request to receive this product every 2 months vs every month was easily rescheduled, and when it was discovered the serums were already on it's way, they issued me a partial refund! This was all accomplished within an hour of time during my work, with a very friendly attitude as well. The best part is that these serums really do work with consistent use! Thank You!
25 May 2026
Reply from KilgourMD
Thank you for sharing your experience! We're delighted to hear that our team was able to quickly help adjust your delivery schedule and provide a partial refund when your serums had already shipped. We always strive to make subscription management as easy and convenient as possible, and it's wonderful to know you felt supported throughout the process.
We're especially excited to hear that you've seen positive results from the serums with consistent use. Your feedback highlights exactly what many customers experience—patience and consistency can make a meaningful difference.
Thank you for your kind words about our customer service team. We truly appreciate your trust in KilgourMD and look forward to continuing to support you on your hair wellness journey!
Great customer service.
1 June 2026
Reply from KilgourMD
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service team.
Providing prompt, friendly, and helpful support is something we take great pride in, and it's wonderful to know we met your expectations. We truly appreciate your feedback and your support of KilgourMD!
Customer Service Comes Through Quickly
I got a notice that my next shipment was en route and I realized I have plenty and that I won't be in town for the next several months. Within an hour after reaching out to customer service, I received a response and was able to pause my subscription pretty seamlessly.
30 May 2026
Reply from KilgourMD
Thank you for sharing your experience! We're so glad our customer service team was able to assist you quickly. We understand that plans can change, and we're happy we could help pause your subscription seamlessly when you realized you had plenty of product on hand and would be away for an extended period. Providing prompt, flexible support is important to us, and we truly appreciate you taking the time to share your feedback. Thank you for being part of the KilgourMD family!
So far so good!
It's still early to determine outcome but after 1 1/2 months of using your shampoo/conditioner, it seems as though I have less hair loss. I just hope that continues. What I DO notice is that my head no longer itches like it did constantly. THAT is huge! My head also feels so refreshed when I wash it. So far I love this product.
30 April 2026
Reply from KilgourMD
Thank you for sharing your experience! We're delighted to hear that after just six weeks of using the shampoo and conditioner, you're already noticing less hair shedding and significant relief from the constant scalp itching you were experiencing. A healthy, comfortable scalp is an important foundation for healthy hair, so it's wonderful to hear that your scalp feels refreshed and balanced after each wash. While hair growth and retention results can take time, we're encouraged that you're already seeing positive changes and hope your progress continues. Thank you for trusting KilgourMD and for taking the time to share your feedback!
Super quick service!!!
My items shipped quickly but one of the bottles was damaged. Within minutes of reaching out to the customer support team, I had a replacement on the way. Fantastic!!!
30 May 2026
Unprompted review
Reply from KilgourMD
Thank you for your review! We're delighted to hear that your order arrived quickly and that our customer support team was able to resolve the issue right away.
While we're sorry that one of your bottles arrived damaged, we're glad we could get a replacement on its way within minutes of hearing from you. Providing fast, helpful support is something we take great pride in, and it's wonderful to know that our team made a positive impression.
We truly appreciate your support and thank you for choosing KilgourMD!
You may want to start with a dermatology consult not a broad internet ad
Was it expensive? Yes but many things that make us feel better about our appearance are, so this didn’t bother me. Shipping was communicated well and the items arrived on time. I had seen comments about light or gray hair turning yellow, and how using clarifying shampoo or the purple shampoo for gray hair might mitigate that, as might using the product on clean hair in the event that product buildup may be contributing to yellowing of hair with use of the product.
I followed the directions for the product exactly as written. I also used clarifying shampoo 1-2 times a week, as well as using purple shampoo my usual 2x/week. Despite this, my grey hair started to turn yellow. I added a purple conditioning mask for my hair once a week as well. My hair never turned the orange or very yellow as some people described, but it was nonetheless noticeable – my hairdresser commented on it every time I came into the salon – so it was of some concern to me.
More importantly, my hair continued to shed as it had prior to using the product and no new hair growth ever emerged. I did continue to use the product for the full three months, although I discontinued my subscription so that I would not get another order before that three months was up.
It took fully two months for the yellow to be out of my hair once I discontinued using the product – both in terms of fading and by way of haircuts (my hair is very short so as far as haircuts go that was probably doing the bulk of the work). Two months after I stopped using the product my hair had stopped shedding, and recently has looked/felt less thin, and when I look back at what’s been going on in my life – a decrease in work and personal stress, a change in diet & medications, etc. - it’s clear that I probably should have had a consult with a dermatologist who would’ve taken a good health history and provided guidance toward possible lifestyle changes (stress etc) and made appropriate product recommendations specific to my situation. I took a chance because I felt bad about my appearance, instead of considering my whole self. I don’t think I will do that again.
8 November 2025
Unprompted review
Reply from KilgourMD
Thank you for taking the time to share such a thoughtful and detailed review. We’re sorry to hear that you experienced yellowing of your grey hair and that you did not see the shedding improvement or new growth you had hoped for after using the product consistently for three months.
We understand how frustrating and personal hair concerns can be, especially when you are investing time, care, and hope into a solution. While results can vary from person to person, we appreciate you sharing the steps you took and your reflections on the role that stress, health, diet, and other lifestyle factors may have played.
We’re glad your shedding has since improved and that your hair is looking and feeling less thin. Your feedback is genuinely valuable, and we wish you continued improvement and confidence in your hair journey.
Reply from KilgourMD
Thank you for your kind words! We're so happy to hear that your experience with our team was personal, prompt, and friendly.
Providing attentive support and making sure our customers feel heard and cared for is incredibly important to us. Your feedback means a lot, and we're grateful you took the time to share it.
Thank you for choosing KilgourMD! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.