Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased Kilgour products ~3 weeks ago and began using it right away. Unfortunately for me, I have very sensitive skin and the product did irritate my skin. Upon notifying customer service, my subs... See more
Company replied
Company was very responsive to my concerns. I was allergic to an ingredient in the prevention serum and asked them whether I could return it. They very kindly said I could keep it and gift it friends... See more
Company replied
Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.1
Great
536 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stellar, honest customer service.
I was impressed with the research that KilgourMD offered on their site as well as the testimonials. But what sold me was the full refund money back guarantee for trying the full treatment plan. I mean how can I lose? So I took a chance and tried it not knowing for sure if KilgourMD would live up to their claim if the products did not perform as well as I had hoped. But they did and I am very pleased with the customer service and the fact that there was no hesitation refunding my money at the end of the three month trial period. I will gladly try their other products with confidence that they stand 100% behind their claims.
14 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We're thrilled to hear that our research, customer testimonials, and especially our 90-Day Money-Back Guarantee gave you the confidence to give KilgourMD a try.
While we're sorry the treatment didn't deliver the results you were hoping for, we're pleased to know that we were able to honor our guarantee exactly as promised and provide a smooth, hassle-free refund experience. We believe customers should feel confident trying our products, and standing behind our guarantee is an important part of that commitment.
Thank you for your kind words about our customer service team and for recognizing our dedication to customer satisfaction. We truly appreciate your trust and are grateful for the opportunity to serve you. 💙
Refreshing Customer Service
Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had to stop using it. I did notice some decrease in hair loss however. I appreciate the customer service more than you know!
11 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the shampoo and conditioner were not the right fit for your scalp and hair needs, we're pleased to hear that you noticed a decrease in hair loss during your time using the products.
We're especially grateful for your kind words about our customer service team. We believe customers should always feel supported and respected, and we're glad we were able to make the cancellation process simple and pressure-free.
Thank you for giving KilgourMD a try and for taking the time to share your honest feedback. Your appreciation means a great deal to us, and we wish you all the best on your hair wellness journey. 💙
The shampoo is to expensive for the…
The shampoo is to expensive for the amount of product for me.
7 June 2026
Reply from KilgourMD
Thank you for your feedback. We're glad you've given our shampoo a try, but we understand your concern regarding the price relative to the amount of product provided.
We recognize that value is an important factor when choosing hair care products, and we appreciate your honest perspective. Our products are formulated with carefully selected ingredients designed to support scalp and hair health, but we understand that pricing and personal budget considerations vary from customer to customer.
Thank you for taking the time to share your thoughts. Your feedback helps us better understand our customers' experiences and expectations, and we truly appreciate your support. 💙
Excellent customer service
Excellent customer service. Great results with product thus far.
7 June 2026
Reply from KilgourMD
Thank you for your kind words! We're thrilled to hear that you've had an excellent experience with our customer service team and that you're seeing great results with the product so far.
Providing outstanding support and helping our customers achieve their hair goals are at the heart of what we do. It's wonderful to know that both the product and your experience with our team have met your expectations.
Thank you for choosing KilgourMD and for taking the time to share your feedback. We truly appreciate your support and look forward to being part of your continued hair wellness journey! 💙
Product issues
I had an issue with products and customer service was very nice to help me.
12 June 2026
Reply from KilgourMD
Thank you for your feedback! We're glad to hear that when you experienced an issue with the products, our customer service team was able to assist you in a kind and helpful manner.
Providing caring, responsive support is very important to us, and we're pleased that your experience reflected that commitment. We truly appreciate you taking the time to share your experience and recognize our team.
Thank you for choosing KilgourMD! 💙
They make the subscription service and…
They make the subscription service and help portal easy to use.
5 June 2026
Reply from KilgourMD
Thank you for your feedback! We're delighted to hear that you found the subscription service and help portal easy to use.
We work hard to make managing subscriptions, accessing support, and updating account preferences as simple and convenient as possible, so it's wonderful to know that your experience has been a positive one.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
I’ve noticed less shedding
I believe this is starting to work as I don’t see as much hair loss in the shower or as I brush. I didn’t start it when it first arrived as I was finishing up the current hair loss product I had been using so don’t go by my arrival date. I’ve used it for approx. 6 weeks.
However I don’t feel like the price point should be so high.
I also think there should be a way to see how much product is left in the small glass containers. I travel a lot and want to make sure I have enough left in current use ones vs new ones.
I’m still learning this product and hopeful it will get better and better. Time will tell.
I may change my rating to higher after my next couple months.
If you can afford it I would recommend giving it a try.
14 June 2026
Reply from KilgourMD
Thank you for sharing your thoughtful feedback and experience. We're encouraged to hear that after approximately six weeks of use, you're already noticing less hair shedding in the shower and while brushing. While results vary from person to person, reduced shedding is often one of the first changes customers report before seeing improvements in fullness and density.
We also appreciate your honest feedback regarding the price point and packaging. We understand the importance of being able to monitor how much product remains, especially for customers who travel frequently, and we'll be sure to share your suggestions with our team for consideration.
Hair growth is a gradual process, and we're glad to hear you're remaining optimistic as you continue your journey. Thank you for giving KilgourMD a try and for recommending it to others who may be considering it. We look forward to hearing how your progress continues over the coming months and truly appreciate your support! 💙
Kilgour MD support
All of my interactions with Kilgour MD customer service have been exceptional. I’m hopeful for positive results from their products.
12 June 2026
Reply from KilgourMD
Thank you for your kind words! We're delighted to hear that all of your interactions with our customer service team have been exceptional.
Providing responsive, knowledgeable, and caring support is one of our top priorities, and it's wonderful to know that our team has made a positive impression. We're also excited that you've started your hair wellness journey with us and hope you'll continue to see positive results with consistent use of the products.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support and look forward to being part of your journey! 💙
Customer service answered my question…
Customer service answered my question with an in-depth response
13 June 2026
Reply from KilgourMD
Thank you for your feedback! We're delighted to hear that our customer service team was able to thoroughly answer your question with an in-depth response.
We believe that providing clear, informative, and personalized support is essential, and we're glad you felt your concerns were addressed thoughtfully. Our goal is to ensure every customer feels confident and well-informed throughout their journey with KilgourMD.
Thank you for taking the time to share your experience. We truly appreciate your support! 💙
This was the best customer service
This was the best customer service I've ever received. It was resolved the same day! Thank you.
10 June 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words! We're honored to hear that this was the best customer service you've ever received.
Providing prompt, effective support is always our goal, and we're delighted that your issue was resolved the very same day. Feedback like yours means so much to our team and motivates us to continue delivering the highest level of care and service.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
No Customer Service
There is no live customer service. I mistakenly ordered the wrong item. They won't accept returns. There's no one to speak with. No refunds. No exchanges. It's a scam. Do not order!
11 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We'd like to clarify that our customer care team is available by both phone and email to assist customers with questions regarding orders, subscriptions, and products. Customers can reach us directly at (844) 889-5348, and we're always happy to help whenever possible.
We understand your frustration regarding ordering the wrong item. As outlined in our policies, KilgourMD products are considered final sale and are not eligible for return simply because they were ordered in error. However, our Prevention Scalp Serum and Treatment Scalp Serum are backed by a 90-Day Money-Back Guarantee, allowing customers to evaluate their results after consistent use.
We appreciate your feedback and regret that your experience left you feeling disappointed.
My package of shampoo and conditioner…
My package of shampoo and conditioner went missing. I waited a couple of days, it didn’t show up. I contacted customer service and they generously sent a new order free of charge! Then, my package appeared by a neighbor who was out of town. I notified customer service and offered to pay for the 2nd shipment. They said no charge, thanks for your honesty and keep the 2nd order. Now that’s customer service!
4 June 2026
Reply from KilgourMD
Thank you for sharing your experience! We're so glad we were able to help when your package appeared to be missing and ensure you received your order without further delay.
We also want to thank you for your honesty in reaching back out when the original package was found. Acts of integrity like yours are truly appreciated. We're happy that we could extend a little extra kindness in return and make the situation a positive one for everyone involved.
Stories like yours are exactly why we strive to provide customer service that goes above and beyond. Thank you for your trust, your honesty, and for taking the time to share your experience. We're delighted to have you as part of the KilgourMD community! 💙
Quick, no hassle refund!
Wrote a simple email asking for a refund and the response came immediately. Refund and email confirmation were processed within a couple hours or less.
4 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience! We're delighted to hear that our customer care team was able to assist you quickly and efficiently.
Providing prompt, hassle-free support is important to us, and we're pleased that your refund request and confirmation were processed so quickly. We strive to make every customer interaction as smooth and straightforward as possible.
Thank you for recognizing our team's efforts and for taking the time to share your feedback. We truly appreciate it! 💙
Contacted them once with an issue and…
Contacted them once with an issue and it was immediately taken care of.
1 June 2026
Reply from KilgourMD
Thank you for your feedback! We're so glad to hear that when you reached out with an issue, it was addressed immediately.
Providing fast, effective support is something we take great pride in, and it's wonderful to know that your experience reflected that commitment. We truly appreciate you taking the time to share your experience and recognize our customer care team.
Thank you for choosing KilgourMD! 💙
Everyone that I spoke to was friendly…
Everyone that I spoke to was friendly and efficient. The serum did not seem to help me much and it was turning my white hair brown. I asked for a cancellation and refund, and it was promptly given to me at the end of 90 days with no complaints. I wish you all the best in regrowing and strengthening your hair.
2 June 2026
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the serum did not provide the results you were hoping for and that you noticed discoloration on your white hair, we appreciate you giving the product a fair trial.
We're pleased to hear that our customer care team was friendly, efficient, and able to promptly process your cancellation and refund request at the conclusion of your 90-day trial period. Providing a smooth and respectful experience is always our goal.
Thank you for your kind words and well wishes. We truly appreciate your feedback and wish you all the best on your hair growth and wellness journey. 💙
I was so excited to start this product
I was so excited to start this product. Such high hopes for hair regrowth. My head would always itch after I used it. I tried alternating one serum in the morning the other at night. Still itched. I contacted the company and received a response the same day. They were truly concerned. The questions to me were do you want to stop the subscription, pause it for a bit to see a dermatologist or cancel all together. No other questions asked. For now I have paused it because I really want to give this a try. They paused it and I will get back to them. Now, tell me when have you had this kind of customer service in a long time?? Its been forever for me. I will be trying this again. As for the customer service and the company, I really feel like they truly want you to have success and help you. If you are on the fence about trying this, dont be. Give them a try. You will not be disappointed....
Karen Hart
4 June 2026
Reply from KilgourMD
Thank you, Karen, for sharing your experience. While we're sorry to hear that you experienced scalp itching while using the serums, we're grateful that you reached out and gave us the opportunity to help.
At KilgourMD, we understand that every scalp is different, and if irritation occurs, we always want to ensure our customers feel supported in making the decision that's right for them. We're pleased to hear that our team was able to respond quickly, discuss your options, and help you pause your subscription while you explore the cause of the irritation.
Your kind words about our customer care team mean a great deal to us. Our goal is not simply to provide products, but to genuinely support our customers throughout their hair wellness journey. Thank you for recognizing that commitment.
We appreciate your willingness to give the products another try and wish you the very best. We're here whenever you need us and look forward to supporting you along the way. 💙
Dishonest business and substandard product
I purchased the shampoo/conditioner bundle. The shampoo had congealed bits in it and made my hair feel weird. I reached out several times via email with no response. When I called the person I spoke with said the shampoo/conditioner bundle was not included in the 90 day satisfaction guarantee, even though everything I saw before purchase lead me to believe they were. The product is substandard. Order at your own risk as I am out $80 and change.
11 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that you were dissatisfied with the shampoo and conditioner and that the product did not meet your expectations.
We also apologize if there was any delay or difficulty in receiving a response from our customer care team. Providing timely support is important to us, and we understand how frustrating it can be when you feel your concerns have not been addressed.
To clarify, the KilgourMD 90-Day Money-Back Guarantee applies exclusively to our Prevention Scalp Serum and Treatment Scalp Serum and does not extend to our shampoo and conditioner products. We understand this may have caused confusion, and we appreciate your feedback regarding how this information is communicated.
If you would like to discuss your experience further, our customer care team can be reached at (844) 889-5348. We value your feedback and are always looking for ways to improve both our products and customer experience.
One of my bottles arrived broken and…
One of my bottles arrived broken and leaking. I took a photo of the damage and they quickly responded and sent me a new one! I appreciate the promptness and support from their customer service.
2 June 2026
Reply from KilgourMD
Thank you for sharing your experience! We're sorry that one of your bottles arrived damaged, but we're glad our team was able to quickly make things right.
We understand how disappointing it can be to receive a damaged product, which is why we strive to respond promptly and resolve issues as quickly as possible. We're happy to hear that submitting a photo allowed us to send a replacement right away and that you felt supported throughout the process.
Thank you for your kind words about our customer service team. We truly appreciate your feedback and your trust in KilgourMD! 💙
The conditioner made my hair so limp I…
The conditioner made my hair so limp I couldn't style it. I couldn't tell that the shampoo has made any difference. But the email team is very quick and couteous.
10 June 2026
Reply from KilgourMD
Thank you for sharing your honest feedback. We're sorry to hear that the conditioner left your hair feeling limp and difficult to style, and that you didn't notice the results you were hoping for from the shampoo.
We understand that hair care products can perform differently depending on individual hair type, texture, and styling preferences, and we're sorry that these products were not the right fit for your needs.
That said, we're delighted to hear that our customer service team provided quick and courteous support. We strive to ensure every customer feels heard and supported, regardless of their experience with our products.
We appreciate you giving KilgourMD a try and thank you for taking the time to share your experience. Your feedback helps us continue to improve and better serve our customers. 💙
Product didn’t work out but great service
The hair treatment I ordered did not end up working out for me, but the company honored their 90 day money back guarantee with no pushback or run-around. I was very impressed by the customer service I received.
7 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the hair treatment wasn't the right fit for you, we're glad that our customer service team was able to provide a positive experience.
Our 90-Day Money-Back Guarantee is designed to give customers the opportunity to try the product consistently and evaluate their results with confidence. We're pleased that the refund process was straightforward and handled without hassle.
Thank you for recognizing the efforts of our customer care team. We truly appreciate your feedback and are grateful that, even though the product didn't work out for you, we were able to leave you with a positive impression of KilgourMD. We wish you the very best in finding a solution that meets your needs. 💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.