Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased Kilgour products ~3 weeks ago and began using it right away. Unfortunately for me, I have very sensitive skin and the product did irritate my skin. Upon notifying customer service, my subs... See more
Company replied
Company was very responsive to my concerns. I was allergic to an ingredient in the prevention serum and asked them whether I could return it. They very kindly said I could keep it and gift it friends... See more
Company replied
Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.1
Great
533 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great customer service experience
I ordered the serum package online through Instagram, and ended up receiving an unneeded subscription. The Customer Service team was responsive and professional, and cancelled the product right away. They sent out a "getting ready to ship" email prior - the only caveat I have for you is that if you get an email and do not need the product, call them immediately! If you catch it before shipping, it is an easy fix.
19 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We're glad to hear that our customer service team was responsive, professional, and able to quickly assist with your subscription concerns.
We understand that subscription purchases can sometimes be overlooked during the checkout process, and we're pleased that we were able to resolve the issue promptly. We also appreciate your helpful advice to other customers—our shipment reminder emails are intended to provide an opportunity to make any desired changes before an order is processed.
Thank you for recognizing our team's efforts and for taking the time to share your feedback. We truly appreciate your support! 💙
KilgourMD keeps their promises.
KilgourMD keeps their promises. The product did not make my hair feel dirty or greasy. It had a pleasant scent.
14 June 2026
Reply from KilgourMD
Thank you for sharing your experience! We're delighted to hear that KilgourMD lived up to its promises and that you enjoyed using the product.
It's wonderful to know that the serum felt lightweight on your hair, didn't leave a greasy or dirty feeling, and had a pleasant scent. We work hard to create products that fit seamlessly into our customers' daily routines while supporting their hair wellness goals.
Thank you for taking the time to share your feedback and for choosing KilgourMD. We truly appreciate your support! 💙
Great customer service!
20 June 2026
Reply from KilgourMD
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service team.
Providing friendly, responsive, and helpful support is something we take great pride in, and it's always rewarding to know that our efforts have made a positive impact. Your feedback means a great deal to us and to the team members who work hard every day to assist our customers.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
Great customer service!
20 June 2026
Reply from KilgourMD
Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service team.
Providing prompt, friendly, and effective support is one of our highest priorities, and it's wonderful to know that we were able to meet your expectations. Your feedback means a great deal to us and motivates our team to continue delivering exceptional service.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
Outstanding customer service
Outstanding customer service. My needs were addressed quickly, efficiently and professionally.
Product truly works!! Highly recommend!!
1 June 2026
Unprompted review
Reply from KilgourMD
Thank you for your wonderful feedback! We're thrilled to hear that our customer service team was able to address your needs quickly, efficiently, and professionally.
It's especially rewarding to hear that you're seeing positive results from the product. Knowing that both our products and our customer care have made a difference means so much to our team.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your support and are honored to be part of your hair wellness journey! 💙
Product easy to use and it works!
I have to admit this product does work. Use both serums as directed every day. After 3 months I noticed hair growing back then 6 months my hair is a lot healthier. My hairdresser couldn’t believe it! I am continuing to use the product and would recommend that if you try it just stay dedicated to the daily use. You will see a difference.
20 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience! We're thrilled to hear about the progress you've seen with consistent use of the serums.
Hair growth is a journey, and it's wonderful to hear that after three months you began noticing regrowth and that by six months your hair felt noticeably healthier. Having your hairdresser recognize the difference is especially exciting and a testament to your dedication to the routine.
Thank you for highlighting the importance of consistency. Results can take time, but your experience is a great reminder that staying committed to daily use can make a meaningful difference. We truly appreciate your recommendation and are grateful to be part of your hair wellness journey. 💙
My return order conversation was the…
My return order conversation was the easiest and most pleasant I have ever had. I really hoped this system would have helped me but I am still shedding, thank you for the easy return.
16 June 2026
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that you continued to experience shedding and did not achieve the results you were hoping for, we're grateful that you gave KilgourMD a try.
We're especially pleased to hear that your return and refund experience was easy and pleasant. Our goal is to make every customer interaction as smooth, respectful, and hassle-free as possible, and it's wonderful to know that our team delivered on that commitment.
Thank you for your kind words about our customer service team. We truly appreciate your feedback and wish you the very best in finding a solution that works for your hair care needs. 💙
Regrowing hair is science not magic.
The customer service team is there to help. They are non judgemental. If you are using the product you are going to derive some benefit. If you are using the product as directed, more benefit. Up to you. It all takes time, consistency and understanding hair only grows so much in a cycle.
19 June 2026
Reply from KilgourMD
Thank you for sharing your experience and perspective. We're delighted to hear that you've found our customer service team to be supportive, helpful, and non-judgmental throughout your journey.
We also appreciate your thoughtful comments about the importance of consistency and patience when it comes to hair growth. Hair growth is a gradual process, and as you noted, meaningful changes often take time and dedication to the recommended routine. We're glad you've found value in the products and understand the importance of staying committed to the process.
Thank you for your kind words and for taking the time to encourage others. We truly appreciate your support and are grateful to be part of your hair wellness journey. 💙
My subscription was blundered and as a…
My subscription was blundered and as a result, I have not been satisfied with the application. I am applying both serums after washing my hair. As my hair is already thin, the serum makes my hair oily and unmanageable. When I air dry or blow dry, my hair looks greasy.
11 June 2026
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that your experience has been frustrating and that the application of the serums has not worked well for your hair type.
We understand that when hair is already thin or fine, finding the right application routine can be challenging. Some customers find that adjusting the amount used, applying only to the scalp, or allowing additional time for absorption before styling can help, but we recognize that everyone's hair responds differently.
We're also sorry to hear that issues with your subscription impacted your overall experience. Customer satisfaction is important to us, and we appreciate you taking the time to share your concerns.
Thank you for your honest feedback. It helps us continue to improve both our products and the customer experience.
Great customer service
Great customer service. I received my refund without issue. Don’t hesitate to try it.
18 June 2026
Reply from KilgourMD
Thank you for your feedback! We're delighted to hear that you had a great experience with our customer service team and that your refund was processed smoothly and without any issues.
Our goal is to ensure that every customer feels supported and confident when trying KilgourMD products, and we're pleased that we were able to deliver on that commitment. We truly appreciate your willingness to give us a try and your recommendation to others.
Thank you for sharing your experience and for your kind words. 💙
Turned my blonde hair orange
Turned my blonde hair orange. It was hard to cancel my subscription, but I finally got it done. They don't let you use the "It turned my hair orange "as an option to cancelling. They don't want anyone to know that will happen.
18 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that you experienced discoloration of your blonde hair and that the product did not meet your expectations.
While this is uncommon, some customers with very light, blonde, gray, or white hair may notice discoloration when using the Prevention Scalp Serum, as it contains Vitamin C, which can occasionally contribute to a temporary orange or yellow tint. We understand how frustrating this can be and regret that this was your experience.
We're also sorry to hear that you found the subscription cancellation process difficult. Customer feedback is important to us, and we appreciate you sharing your concerns regarding both the product and your cancellation experience.
If you'd like to discuss your experience further, our customer care team can be reached at (844) 889-5348. We value your feedback and are always looking for ways to improve our products and customer experience.
Great customer service with order cancelation
I decided not to continue with the product as I didn't want to have to wash my hair very often and using it left me with oily-looking hair. When I was notified of a subscription order that was being sent, I panicked. I immediately emailed customer service, expecting an argument, however they promptly replied and canceled the order. Very easy and polite.
10 June 2026
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the product wasn't the right fit for your hair care routine and left your hair looking oilier than you preferred, we appreciate you giving it a try.
We're especially pleased to hear that our customer care team was able to quickly assist you when you reached out about your subscription order. We strive to make subscription changes and cancellations as simple and stress-free as possible, and we're glad your experience was easy, prompt, and courteous.
Thank you for your kind words about our customer service team and for taking the time to share your feedback. We truly appreciate it! 💙
Terrible company
Terrible company! First off, bottles came leaking. I still gave them a try and had a bad reaction. They told me to stop using the product and consult a physician, but since I was still within my 90 days they cannot refund me? You told me to stop using because of the burning sensation, but then you are telling me I am not able to be refunded because I am not waiting the full 90 days? That is not something I would consider great customer service but rather bad knowing I sent photos of how the product arrived leaking and then me having a bad reaction. For all I know my reaction was due to the open packaging as well.
17 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're very sorry to hear about your experience, both with receiving leaking bottles and with the irritation you experienced while using the product.
We appreciate that you promptly notified us of both issues and provided photos of the damaged shipment. We're sorry that the products arrived in less than ideal condition and that you experienced discomfort after beginning use.
We understand your frustration regarding the refund process, particularly after being advised to discontinue use due to the burning sensation you experienced. We can appreciate why this felt disappointing and inconsistent from your perspective.
We will be bringing this to our customer service team’s attention to refund your order, as feedback like yours helps us identify opportunities to improve our processes and customer experience.
Thank you for taking the time to share your concerns. We wish you the very best moving forward.
You have nothing to lose
You have nothing to lose.
While the Kilgour serums didn’t do the magic I was really hoping for them to accomplish, customer service was excellent.
Their 90 day guarantee is not a hoax and they don’t give you a hard time.
You lose nothing. You either end up with a positive result or you get your money back.
15 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the serums didn't deliver the results you were hoping for, we're pleased to hear that our customer service team and 90-Day Money-Back Guarantee lived up to your expectations.
We believe customers should be able to try our products with confidence, which is why we stand behind our guarantee and strive to make the refund process straightforward and hassle-free when the products aren't the right fit.
Thank you for recognizing our team's efforts and for giving KilgourMD a try. We truly appreciate your feedback and your trust in our company. 💙
Kilgour's customer service is the best
Kilgour's customer service is the best. The day that I contacted them I received a reply. Not only did I receive a reply, but my issue was resolved. No need to responsd, call, or follow up. All of that was handled by the team at Kilgour. Can't beat that kind of service!
15 June 2026
Unprompted review
Reply from KilgourMD
Thank you for your wonderful feedback! We're thrilled to hear that our customer service team was able to respond quickly and resolve your issue completely on the very first contact.
Providing prompt, efficient support without requiring customers to follow up is exactly the experience we strive to deliver. It's incredibly rewarding to know that our team was able to take care of everything for you and make the process seamless.
Thank you for recognizing our team's efforts and for taking the time to share your experience. We truly appreciate your support and are grateful to have you as part of the KilgourMD community! 💙
Best customer service anywhere!
I reached out several times during my trial period. I received instant responses and exceptional service. In fact, it’s the BEST service I have ever received from an online company. Thank you so much!
21 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words! We're honored to hear that our customer service team provided what you consider the best service you've ever received from an online company.
We believe that supporting our customers throughout their journey is just as important as the products themselves, so it's wonderful to know that our team was able to provide prompt, helpful, and consistent assistance whenever you reached out.
Your feedback means the world to us and will be shared with our team. Thank you for placing your trust in KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
After years on a GLP-1
After years on a GLP-1, I noticed my hair breaking off. It wasn’t coming out in clumps, but because I have always had thin, fine hair, it became a big concern (I am 72). I, like so many others tried many other products, but have found this to apparently be working. I’ve been using it for 5 months. Has it stopped every hair from breaking, no, but I think it’s better and I can see new growth. Customer service is very responsive. The price is high, but for me it’s worth it.
15 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We're delighted to hear that after trying many different products, you've found KilgourMD to be making a positive difference. Noticing less breakage and seeing new growth after five months of consistent use is encouraging, especially given the hair changes that can sometimes accompany GLP-1 use and natural aging.
We appreciate your honest perspective that while no product can stop every strand from breaking, the improvements you've seen have made the investment worthwhile. It's also wonderful to hear that our customer service team has been responsive and supportive throughout your journey.
Thank you for trusting KilgourMD and for taking the time to share your story. We wish you continued success and look forward to being part of your hair wellness journey! 💙
Stellar, honest customer service.
I was impressed with the research that KilgourMD offered on their site as well as the testimonials. But what sold me was the full refund money back guarantee for trying the full treatment plan. I mean how can I lose? So I took a chance and tried it not knowing for sure if KilgourMD would live up to their claim if the products did not perform as well as I had hoped. But they did and I am very pleased with the customer service and the fact that there was no hesitation refunding my money at the end of the three month trial period. I will gladly try their other products with confidence that they stand 100% behind their claims.
14 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We're thrilled to hear that our research, customer testimonials, and especially our 90-Day Money-Back Guarantee gave you the confidence to give KilgourMD a try.
While we're sorry the treatment didn't deliver the results you were hoping for, we're pleased to know that we were able to honor our guarantee exactly as promised and provide a smooth, hassle-free refund experience. We believe customers should feel confident trying our products, and standing behind our guarantee is an important part of that commitment.
Thank you for your kind words about our customer service team and for recognizing our dedication to customer satisfaction. We truly appreciate your trust and are grateful for the opportunity to serve you. 💙
Refreshing Customer Service
Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had to stop using it. I did notice some decrease in hair loss however. I appreciate the customer service more than you know!
11 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the shampoo and conditioner were not the right fit for your scalp and hair needs, we're pleased to hear that you noticed a decrease in hair loss during your time using the products.
We're especially grateful for your kind words about our customer service team. We believe customers should always feel supported and respected, and we're glad we were able to make the cancellation process simple and pressure-free.
Thank you for giving KilgourMD a try and for taking the time to share your honest feedback. Your appreciation means a great deal to us, and we wish you all the best on your hair wellness journey. 💙
The shampoo is to expensive for the…
The shampoo is to expensive for the amount of product for me.
7 June 2026
Reply from KilgourMD
Thank you for your feedback. We're glad you've given our shampoo a try, but we understand your concern regarding the price relative to the amount of product provided.
We recognize that value is an important factor when choosing hair care products, and we appreciate your honest perspective. Our products are formulated with carefully selected ingredients designed to support scalp and hair health, but we understand that pricing and personal budget considerations vary from customer to customer.
Thank you for taking the time to share your thoughts. Your feedback helps us better understand our customers' experiences and expectations, and we truly appreciate your support. 💙
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