Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my... See more
Company replied
I started using this product after buying alllll the other things marketed to me on social media. I have had menopausal hair loss and thinning for years. In the beginning of this year, I had a medical... See more
Company replied
Prompt response to questions. I would suggest that a possible effect of color change on very white or light hair be mentioned in direction. Rubbing serums into scalp and not combing after has really h... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.2
Great
433 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I really wanted this to work
I really wanted this to work, but I just didn’t notice any real improvement after using for almost a year. I still have a fair amount of shedding and maybe very slight regrowth, but I’ve seen better results with low dose oral minoxidil (which is also cheaper).
22 May 2026
Reply from KilgourMD
Thank you for sharing your experience. We’re sorry to hear that KilgourMD did not deliver the level of results you were hoping for after such a long period of consistent use.
Hair growth responses can vary significantly from person to person, and we understand how disappointing it is to commit nearly a year to a regimen without seeing meaningful improvement. While we're glad to hear you may have experienced some slight regrowth, we appreciate your honest feedback regarding continued shedding and your experience comparing our product with low-dose oral minoxidil.
We’re encouraged that you’ve found an option that is working better for you, and we sincerely appreciate you giving KilgourMD a try. Feedback like yours helps us continue to improve and better serve our customers. We wish you continued success on your hair restoration journey.
Great service.
Great service.
When I had an issue after my first delivery, the customer service team was kind and professional and addressed my needs immediately without fuss.
28 May 2026
Reply from KilgourMD
Thank you for your review! We're delighted to hear that you had a great experience with our customer service team.
While we're sorry there was an issue with your first delivery, we're glad our team was able to address your concerns quickly, professionally, and without any hassle. Providing responsive and compassionate support is something we take great pride in, and it's wonderful to know that reflected in your experience.
Thank you for choosing KilgourMD and for taking the time to share your feedback!
I started using this product after massive shed
I started using this product after buying alllll the other things marketed to me on social media. I have had menopausal hair loss and thinning for years. In the beginning of this year, I had a medical condition that caused enormous physiological stress and then surgery to resolve. My hair loss kicked up several notches. So then I tried oral minoxidil, only to find out it caused my legs to swell and had to stop. Even more hair was coming out and I was truly going bald. Got my Kilgour and started immediately. Within 7 days, my shedding subsided. It’s been a month now, and I barely lose any hair. I have baby hairs coming in. I’m thrilled with these results.
1 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience. We’re truly sorry for the health challenges and stress you’ve been through, and we’re incredibly grateful you decided to give Kilgour a try after everything else you had already experienced.
Hearing that your shedding slowed within the first week and that you’re already noticing new baby hairs after just a month is wonderful news. Everyone’s hair journey is different, especially when hormonal changes and medical stress are involved, so we’re thrilled that you’re seeing encouraging progress so quickly.
Thank you again for your trust and for taking the time to share your results. We’re excited for you and look forward to being part of your continued hair restoration journey!
Don’t waste your money
Don’t waste your money, promises EXPENSIVE PROMISES and a $160 later and less than NOTHING. Money back guarantee my ass, it’s beyond conditional. After 3 months and NOTHING I decided to give Pantene’s Strong and Abundant, it’s a fraction of the cost and works 10 x better and for $50 you get the entire system. Don’t buy the BS on here it DOESN’T WORK!!!
1 January 2026
Unprompted review
Reply from KilgourMD
We’re sorry to hear this was your experience. We understand how frustrating it is to invest time and money into a product and not see the results you hoped for. Hair growth can vary greatly from person to person, and we never want anyone to feel disappointed or unheard.
After reaching out to our customer service team regarding your experience, we honored your request for a refund and fully refunded all of your products under our satisfaction guarantee. While we’re sorry the product was not the right fit for you, we appreciate you giving KilgourMD a try.
Thank you for your honest feedback, and we wish you continued success with the products that are working better for you.
I really wanted to work but got an allergic reaction
I really wanted to work but I had an allergic reaction on the first tried I used it. I had to run and take an antihistamine. Talked to a person call “Sheena” from costumer services, awful experience with her she had an attitude and when I told her I had an allergic reaction she was questioning with a tone of disbelief as if a hair treatment would not cause a reaction. And then when I asked ro talk to the manager or someone else she hang up on me …Awful! Then I call again a Kristy was able to help me stop the subscription. She was wonderful. I wish every costumer service person would be as helpful as her.
22 May 2026
Unprompted review
Reply from KilgourMD
We’re very sorry to hear about your experience, especially regarding the allergic reaction and the way your concerns were initially handled. Your health and safety should always be taken seriously, and we understand how upsetting it must have felt to not feel heard or supported in that moment.
We also sincerely apologize for the interaction you described with Sheena. That is not the level of care or professionalism we aim to provide, and your feedback will be shared internally for review. At the same time, we’re glad Kristy was able to step in, assist you properly, and help resolve the subscription issue with kindness and understanding.
Thank you for taking the time to share both the negative and positive parts of your experience. We truly appreciate the feedback and wish you the very best moving forward.
Fast delivery
Fast delivery. I didn’t want to have my subscription automatically renew and they fixed it while informing me how to order again when the time comes. Very understanding. So far like the product. Easy to use. Too early for results.
18 May 2026
Reply from KilgourMD
Thank you for sharing your experience! We’re so glad to hear the delivery was fast and that our team was able to quickly help with your subscription preferences while making the process easy and stress-free.
It’s also great to hear you’re enjoying the product so far and finding it easy to use. Hair growth journeys can take a little time, so we appreciate your patience and are excited for you as you continue. Thank you again for your support!
Reply from KilgourMD
Thank you for your kind words! We’re thrilled to hear you had an outstanding experience with our customer service team. Providing helpful, responsive support is incredibly important to us, and feedback like yours truly means a lot.
We appreciate your support and look forward to continuing to serve you!
Worth trying!!
I was a Minoxidil responder but it irritated my scalp causing flaking and itching so I switched to Kilgour and got modest regrowth at 6 months. It is easy to apply and doesn’t cause too much residual product on my thin hair. I apply it after a shower, massage for a few minutes, wait about 20 min then dry my hair and I don’t get the “gunky feeling” of having something in my hair. It smells great and is gentle. It worked for me and I have tried multiple products. I think it’s worth trying for at least 6 months. I have menopausal and GLP-1 hair loss so it took a bit longer for me. I just reordered another 6 months of product.
30 April 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your detailed experience. We know how frustrating it can be to find a treatment that works but causes irritation, so we’re glad Kilgour provided a gentler alternative for you while still delivering regrowth results.
It’s especially encouraging to hear that the formula fits comfortably into your routine without leaving buildup or residue on your hair. We also appreciate you highlighting that your journey involved menopausal and GLP-1–related hair loss, as everyone’s timeline and experience can be different.
Hearing that you’ve seen modest regrowth after six months — and chose to reorder for another six months — truly means a lot to us. Thank you for your trust, your patience, and for sharing such thoughtful feedback with others considering the product.
Love the product and the customer service
Love the product. Great results. I had a shipping problem with one delivery and they quickly resolved. Real people responded, not bots.
24 May 2026
Reply from KilgourMD
Thank you for your kind words! We’re so glad to hear you’re loving the product and seeing great results. We also appreciate you mentioning your shipping experience — our team works hard to provide quick, personal support whenever issues come up. Thanks again for your trust and support!
Prompt reply
Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis.
So far, there isn’t an option to buy their products w/o fragrance, but a team member replied to my email quickly and assured me that they listen to our concerns and take them into consideration.
They DO suggest that we apply a small amount, on a small patch; and if the product has an ill effect, they make it easy to get a refund.
Someday, I just may get brave enough to break the bank give it a try!
19 May 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience! We completely understand wanting fragrance-free options, especially for sensitive scalps and conditions like seborrheic dermatitis. We truly appreciate your feedback, and conversations like this help guide future product development. We’re glad our team was able to respond quickly and provide support, and we always encourage patch testing to ensure comfort and compatibility. If you ever decide to give our products a try, we’ll be here to help every step of the way!
Had high hopes but nothing but disappointment
Had high hopes for this and was majorly disappointed! I’ve tried everything from red light therapy to supplements to minoxidil. I just keep losing hair and it’s so heart wrenching. The reason I’m giving KilgourMD such a low rating is because of their customer service! I’ve been using their product for 10 months and every interaction with them leads to the same answer “you haven’t used the product long enough”. Their customer service is useless and they provide nothing helpful. The only thing that is happening is we get to watch them take our hard earned money. I’ve asked specific questions and requested very specific assistance and they reply the same way…it needs more time! If anything has changed, my hair is thinner. Don’t be fooled by their ads. It may help some people but it certainly did not help me. I have what I believe to be female hereditary hair loss and at $128 a month, that’s a lot of money spent for 10 months to receive NOTHING!
9 August 2025
Unprompted review
Reply from KilgourMD
Thank you for sharing your honest experience. We’re truly sorry to hear how frustrating and emotional this journey has been for you. Hair loss can be incredibly difficult, especially after trying so many different approaches without seeing the results you hoped for.
We also regret that our support left you feeling unheard. While hair regrowth timelines can vary significantly from person to person, we understand that after 10 months you were looking for more personalized guidance and clearer support. Your feedback about the repetitive nature of our responses is important, and we’ll be sharing it with our team as we continue working to improve the customer experience.
We genuinely appreciate the time, consistency, and investment you put into trying our products, and we’re sorry we did not meet your expectations. We wish you the very best as you continue searching for solutions that work for you.
Just started the treatment and…
Just started the treatment and prevention . Easy to apply. Everyone courteous and quick to get answers.
22 May 2026
Reply from KilgourMD
Thank you for sharing your experience! We’re so glad to hear the treatment and prevention products have been easy to apply and that our team has been able to provide quick, courteous support. We truly appreciate your trust in us and look forward to being part of your hair wellness journey!
Reliable customer service
While I didn’t like the product, customer service was very helpful.
21 May 2026
Unprompted review
Reply from KilgourMD
Thank you for your honest feedback. While we’re sorry to hear the product wasn’t the right fit for you, we’re very glad our customer service team was able to help and provide a positive experience. We truly appreciate you giving us a try and taking the time to share your thoughts!
Camia was very patient, kind and caring.
Camia replied to my emails not once but TWICE!! She made sure I felt comfortable and understood the directions and the application process. So this review is for the customer service experience. I have been applying the drops to my scalp for about 1 month. I have not noticed much growth (maybe a FEW baby hairs popping up just this week but I am not the best at applying every night. I did purchase a 3 month supply so I will try to be more diligent in these next two months. I will update my review if there’s improvement.
19 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience! We’re thrilled to hear that Camia was able to provide such thoughtful and attentive support throughout your onboarding process. Making sure our customers feel comfortable and confident with application and directions is incredibly important to us.
We also appreciate your honest update on your progress so far. Consistency can definitely make a difference, and we’re glad to hear you’re noticing a few baby hairs already. We’re excited for you to continue your journey over the next couple of months, and we truly appreciate your commitment and willingness to share future updates. We’ll be cheering you on along the way!
Reply from KilgourMD
Thank you for your kind words! We’re so happy to hear you had an excellent experience with our customer service team. We truly appreciate your support and are always here if you need anything along the way!
Reply from KilgourMD
Thank you for your feedback! We’re so glad to hear our team was able to provide prompt customer service and quickly replace your product. We truly appreciate your support and are always here to help if you need anything else!
Outstanding customer service
Outstanding customer service! Quick to help and proactive in options.
20 May 2026
Reply from KilgourMD
Thank you for your kind words! We’re thrilled to hear you had an outstanding experience with our customer service team. Providing quick support and proactive solutions is always our goal, and we truly appreciate you taking the time to share your feedback!
Only used twice but seems to be a great…
Only used twice but seems to be a great product. Could have a faster shipping delivery.
12 May 2026
Reply from KilgourMD
Thank you for sharing your early experience! We’re glad to hear the product is making a positive first impression so far. We also appreciate your feedback regarding shipping speed — we’re always looking for ways to improve our delivery experience. Thank you again for giving us a try!
I have been using Kilgour for about 6…
I have been using Kilgour for about 6 weeks. I haven’t seen much difference yet but I remain hopeful
12 May 2026
Reply from KilgourMD
Thank you for sharing your experience so far! At around 6 weeks, many customers are still in the early stages of their journey, so we’re glad to hear you’re remaining hopeful. We truly appreciate your patience and consistency, and we’ll be cheering you on as you continue using the product. Thank you again for giving Kilgour a try!
I can't cancel my subscription
I can't cancel my subscription. I had to go through multiple emails to find where I could cancel my subscription. Once I found it and selected cancel, it only allowed me to choose if I wanted to skip it for 45 days or for 90 days. There is no option to cancel. I'm sure they want you to contact them so they can try to talk you out of it. I don't have time for that.
18 May 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We’re very sorry to hear the cancellation process left you feeling frustrated and inconvenienced. We understand how important it is for subscription management to be clear, simple, and respectful of our customers’ time.
Your feedback regarding the difficulty locating the cancellation option and only being presented with skip choices is valuable, and we’ll be sure to share it with our team for review. We never want anyone to feel trapped in a subscription or pressured into continuing service.
We appreciate you taking the time to explain your experience, and we’re sorry we fell short of your expectations.
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