I called for a service regarding my windscreen replacement claim; answering the phone took a bit of time, and then transferring the phone took a long time as well, which I believe needs improvement.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car is now looking amazing. The company in Manchester were just 100%. The person who took the details of my accident was named Joshua and I found his attitude bad. I obviously bored him with my an... See more
Company replied
Welcoming, friendly, kepted us informed of progress, met our timetable. Car was returned with job done to high standard and properly washed.
Company replied
The whole process was seamless and efficient. The person at Auto Windscreens was helpful and courteous when I made the appointment then when I went to get the repair carried out I needed a quick turna... See more
Company replied
Company details
Information provided by various external sources
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Contact info
United Kingdom
- kgmus.co.uk
4.1
Great
902 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Windscreen chip
Trouble making the booking but the job went well, can still see a mark in the glass
7 May 2026
Reply from KGM Insurance
We appreciate your feedback. We're sorry to hear about the booking difficulty and the mark.
We will feed this back to our supplier.
Kind Regards
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Damaged windscreen replacement
They damaged my van and have done nothing to fix the problem. I called the company dealing with the claim and they put me back through to National Autowindows!
15 May 2026
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
We appreciate you sharing your experience. You will see correspondence on 20th May, relating to the current position.
Kind Regards
KGM Underwriting Services
Stress-free experience
Helpful and friendly staff from the first phone call when reporting windscreen damage to the operatives in the repair workshop. All in all an stress-free experience.
16 April 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
The highest quality of professional…
The highest quality of professional service and care! Please keep up your excellent service!
30 April 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
My car was written off on March 6th
My car was written off on March 6th. Despite numerous emails, phone calls etc and a promise yesterday that my settlement would be paid into the bank urgently. Nothing happened. They do not care one single bit.
The Total Loss Team is a Total Loss!!!
7 April 2026
Unprompted review
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
The most stressfull time
It took almost a month to get my car repaired. It cost me £24 pounds to speak to the insurers.
Fromstart to finish it was so stressfull when it need not have been.
From having pay the excess and now finding out it will go against me on my next renewal is not good.
This bump was not my fault, somebody hit my car in a car park.
Will i insure with KPG again certainly NOT
21 February 2026
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Once the claim was approved all things…
Once the claim was approved all things was addressed
26 February 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
STAY AWAY! Worst ever Insurance Company
I wish there was an option to give minus stars. KGM Underwriting has been one of the worst insurance companies I have ever dealt with.
It took an entire month just to get an estimate for my car, which is completely unacceptable. The whole process has been slow, stressful, and badly managed.
To make things worse, the repairers they use are even worse than the company itself, and my car is still with them with no proper progress or clear communication.
I have experienced misleading information and empty promises throughout the claim process. If you value your time, money, and peace of mind, avoid KGM Underwriting and look elsewhere for insurance. I would not recommend them to anyone.
16 March 2026
Unprompted review
Reply from KGM Insurance
Thank you for sharing your feedback and for bringing this matter to our attention.
At KGM, we strive to deliver a high standard of service, so we are sorry to hear that your experience did not reflect our usual standards.
We are reviewing the points you have raised in line with our complaints process. As this review is ongoing, we are unable to comment in detail at this stage.
You will receive a full response once our review has been completed.
Kind Regards
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Great all round service!
9 February 2026
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Communication was terrible
Communication was terrible. I put in the details for the claim and heard nothing, so I emailed and got a very curt - it's been received. It was then a month before I was instructed to get an estimate at a repairer of my choice. I did this and submitted and a couple of weeks later the repairer contacted me to bring the vehicle in - nothing from the insurer. In over 30 years of motoring this is my first experience of needing to claim (not my fault) so I don't know if this is normal, but certainly not what I would expect for customer service.
18 February 2026
Reply from KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Outstanding claims service
Outstanding claims service.
Called to report, the garage was appointed and in contact with me within 24-hours.
The garage then picked up my car, repaired it whilst i was in a hire car and returned mine when complete.
Couldn’t fault the whole service.
1 October 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Outstanding service
Everything went very smoothly and I was impressed with your service
10 December 2025
Reply from KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
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