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Keycare Reviews 

8,526
•
TrustScore 4.5 out of 5

4.7

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 1,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and polite staff members who consistently make the entire key replacement process remarkably smooth and completely stress-free. Consumers truly appreciate receiving clear communication, exceptionally quick response times, and highly professional assistance provided throughout the entire duration of their insurance claims. However, some customers also noted unexpected delays in processing their insurance claims or experienced frustrating communication issues when dealing with customer support agents. A small portion of people felt that the service did not fully meet their personal expectations, mentioning specific difficulties with getting proper assistance or handling dispute resolutions.

What people talk about most

Service

Customers report widespread satisfaction and praise the efficient handling of their car key replacements.... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Clients share positive opinions on customer_service, noting that staff make the whole process simple from... See more

Claim

Reviewers highlight positive aspects of claim procedures, noting that the process is generally very... See more

Response time

Customers consistently note positive experiences with response times, highlighting efficient and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The snapped key was replaced and reprogrammed very quickly. The whole process took less than 45 minutes, and the lad who did the job was very professional and polite. Best decision ever made to get... See more

Company replied

Rated 5 out of 5 stars

Outstanding 2 calls, one to lodge missing key, one to confirm 2 days later keys were not to be found. Technician was put within a few days, car key replaced quickly and efficiently. 100% recommend... See more

Company replied

Rated 5 out of 5 stars

Good communication via phone, email, text. Phone sgents were especially friendly and gave good and encouraging advice. Clear requirements for claim to progress and resolution was prompt. A very good,... See more

Company replied

Rated 5 out of 5 stars

From the moment of the fist call, the lady was very helpful and asked me what the issue was, and what I needed to do next. Once the initial 2 days was up, I contacted again and gave my ref number,... See more

Company replied

Company details

  1. Insurance Agency

Information provided by various external sources

A company with over 40 years experience of supplying comprehensive cover for lost and stolen keys,replacement locks & locksmith charges. Peace of mind, a quick response, access to an approved network of locksmiths with support from our UK call centre 24hrs a day

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,526)

1,770 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I was under the impression that all my…

I was under the impression that all my keys that were lost could be replaced.
Keycare could only replace half of them.
Please read the terms and conditions before taking out cover.
Overall experience was not what I expected, as my car keys were booked to be replaced, but no one turned up, and it took 3 weeks to do. I feel the staff do not have enough knowledge about the products. I would not use them again.

1 August 2026
Unprompted review
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Reply from Keycare

Thanks for your feedback re claim 670283. Your claim was settled at £818.18 which included all the keys for your registered address. Unfortunately you cannot claim for keys registered to other addresses under one policy. You need separate policies if you own more than one property. We are sorry that you remain unhappy and have already provided a formal response to your complaint.

Rated 5 out of 5 stars

Very easy to make claim having lost my…

Very easy to make claim having lost my keys. Communication was excellent and everything sorted out quickly .
New key all programmed and checked .
Highly recommend

10 August 2026
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Reply from Keycare

Thanks for posting this review.

Rated 5 out of 5 stars

Responsive

Responsive, professional service. Great to speak to someone and not have yo go back and forth with AI

10 August 2026
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Reply from Keycare

Thanks for posting this review.

Rated 5 out of 5 stars

The reps who dealt with me were upfront…

The reps who dealt with me were upfront and caring. They could not have been more helpful.
The only thing that could be improved is for the AA should carry a key fob that could program all the buttons on it.

10 August 2026
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Reply from Keycare

Thanks for posting this review.

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service. Although I need to source the car key myself, they re-imbursed me for the cost within a couple of days. Would definiately recommend.

7 August 2026
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Reply from Keycare

Thanks for the great review.

Rated 5 out of 5 stars

Excellent no quibble claim

Excellent no quibble claim. Once invoice was submitted, payment was very quick and easy.

5 August 2026
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Reply from Keycare

Thanks for the great review.

Rated 5 out of 5 stars

Without doubt a 5 star company

My claim went smoothly. I initially paid for the replacement key and Keycare had to repeatedly had to remind me to claim my payment back, how refreshing is that! 5 star company

6 August 2026
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Reply from Keycare

Thanks for the great review.

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