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Keycare Reviews 

8,526
•
TrustScore 4.5 out of 5

4.7

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 1,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and polite staff members who consistently make the entire key replacement process remarkably smooth and completely stress-free. Consumers truly appreciate receiving clear communication, exceptionally quick response times, and highly professional assistance provided throughout the entire duration of their insurance claims. However, some customers also noted unexpected delays in processing their insurance claims or experienced frustrating communication issues when dealing with customer support agents. A small portion of people felt that the service did not fully meet their personal expectations, mentioning specific difficulties with getting proper assistance or handling dispute resolutions.

What people talk about most

Service

Customers report widespread satisfaction and praise the efficient handling of their car key replacements.... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Clients share positive opinions on customer_service, noting that staff make the whole process simple from... See more

Claim

Reviewers highlight positive aspects of claim procedures, noting that the process is generally very... See more

Response time

Customers consistently note positive experiences with response times, highlighting efficient and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The snapped key was replaced and reprogrammed very quickly. The whole process took less than 45 minutes, and the lad who did the job was very professional and polite. Best decision ever made to get... See more

Company replied

Rated 5 out of 5 stars

Outstanding 2 calls, one to lodge missing key, one to confirm 2 days later keys were not to be found. Technician was put within a few days, car key replaced quickly and efficiently. 100% recommend... See more

Company replied

Rated 5 out of 5 stars

Good communication via phone, email, text. Phone sgents were especially friendly and gave good and encouraging advice. Clear requirements for claim to progress and resolution was prompt. A very good,... See more

Company replied

Rated 5 out of 5 stars

From the moment of the fist call, the lady was very helpful and asked me what the issue was, and what I needed to do next. Once the initial 2 days was up, I contacted again and gave my ref number,... See more

Company replied

Company details

  1. Insurance Agency

Information provided by various external sources

A company with over 40 years experience of supplying comprehensive cover for lost and stolen keys,replacement locks & locksmith charges. Peace of mind, a quick response, access to an approved network of locksmiths with support from our UK call centre 24hrs a day

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,526)

1,766 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick & professional

The person on the other end of my call,listen to my concerns with empathy, consideration & were quick & professional in dealing with my predicament

24 July 2026
Rated 3 out of 5 stars

My key care claim was handled very…

My key care claim was handled very quickly and efficiently, but I was a bit dissappointed that I only recieved half the cost of the replacement key.

13 August 2026
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Reply from Keycare

Thanks for your feedback Evelyn. The indemnity for a broken key is €100 so we couldn't cover the full cost. Lost and stolen keys are, however, covered for the full cost of replacement keys. Apologies that you have been unhappy, are you wanting to register a complaint? Kind regards, Donna

Rated 5 out of 5 stars

Lost only fob to my car miles from…

Lost only fob to my car miles from home. Keycare technicians explained how the process would work. I was fortunate in that I had lost key insurance, and the company was recommended by the insurers.
It was to be a simple 2 day process, but on day 2 Keycare was unable to access the final codes and instead had to get in touch with VW HQ where the fob was to be coded. Although I had paid up fully, they were prepared to refund full payment, but sweetened the deal by offering me an extra fob for free.
It took 5 working days to actually get the fob. They technicians were terrific. If Keycare reads this, my car was at Bartra Beach Murrisk Co Mayo.
The villains of the story are the VW Dealerships, 2 of whom I contacted and who said it would take at least 10 working days to get a fob replaced, and VW HQ in Dublin who were of absolutely no assistance, except to send soothing emails and ask for pointless details. As I explained to them, they had my car model, reg, etc and all they had to do was email or call the fob coding unit wherever it was based. I told then they were not being asked to build a compound for human habitation on Mars. A simple, goddamned coding of a car fob.
I have to now write a review of VW Ireland........

19 July 2026
Unprompted review
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Reply from Keycare

Thanks for the feedback. Please get in touch with customer services if you wish us to investigate this further as there was no identifying information on your review to enable me to locate your claim and provide a personal response.

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