Absolutely first class !! Found kershkicks at Christmas now onto my fourth order for my grandson he loves the fact that I order and pay of course lol .. and he’s get to pop into town and collect . Onl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent customer service, I had a issue with the courier company, Sarah resolved this for me quickly, her communication skills are high standard and quickly put me at ease, excellent people to deal... See more
Company replied
Shopped with Kersh Kicks for a while now, bought multiple shoes, pieces of clothing and accessories from them. The quality of the item is always exactly as described, the shipping is very fast and e... See more
Have bought multiple items from Kershkicks on eBay livestreams. Host Callum, always engaging and describes and shows the products clearly on screen and responds to buyers queries realtime or follows... See more
Company replied
Company details
Written by the company
KershKicks, founded by brothers Sam and Ben Kersh in August 2019, is a premier Buy-Sell-Trade sneaker store with locations in Manchester’s Northern Quarter, Liverpool, and Glasgow's Italian Centre. Today, KershKicks has become a key player in the UK's sneaker and streetwear scene, known for its carefully curated, 100% authentic range of rare and exclusive sneakers. Catering to a loyal customer base, including Premier League footballers and UK rappers, KershKicks offers a unique shopping experience for sneaker enthusiasts. Whether you're looking to buy, sell, or trade sneakers, their expert team is dedicated to helping you find the perfect pair from their extensive collection.
Contact info
United Kingdom
- kershkicks.co.uk
4.4
Excellent
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Not received order
Please help me, I placed an order on 26 March and the money left my account with SP Kershkicks as the provider, nothing received and when I contacted them they have no record of my order and said it’s a 3rd party payment issue, how can that possibly be when it came out of my account from Kershkicks ?
26 March 2025
Unprompted review
Reply from Kershkicks
Hi Claire, thank you for your feedback and we're really sorry for the confusion caused. After investigating, it appears there was a miscommunication due to the fact that your initial email to us was sent from a different address than the one used to place the order. This made it difficult to locate your order at first. However, as soon as this was clarified, we were able to swiftly resolve the issue. If there’s anything else we can help with, please don’t hesitate to get in touch. Thanks again for your patience.
Amazing store
Great staff , music and clothes. Definitely recommend having a look.
28 March 2025
Unprompted review
Reply from Kershkicks
Thanks for the review Hamza, Hope to see you again soon!
Reply from Kershkicks
Thanks for the great review. Look forward to seeing you again soon!
They’ve got the Jordan 4 yellow…
They’ve got the Jordan 4 yellow jackets. Elite 👌🏾👌🏾👌🏾👌🏾
28 March 2025
Unprompted review
Reply from Kershkicks
Thanks for the great review!
Best sneakers shop in Glasgow !!
28 March 2025
Unprompted review
Reply from Kershkicks
Thanks for the kind words. Glad you enjoyed our Glasgow store!
Perfect cheers
28 March 2025
Unprompted review
Reply from Kershkicks
Cheers, Jamie! 🙌 Glad to hear you had a perfect experience. Hope to see you again soon! 👟🔥
Class experience
Class experience! Great selection! Great customer service!
28 March 2025
Unprompted review
Reply from Kershkicks
Thanks so much for your kind words, Tim! We're thrilled you had a great experience and loved our selection and service. Hope to see you again soon! 🔥👟
Absolute joke of a company
Absolute joke of a company. I have ordered several paris of trainers from here previously with no issue. However; i ordered a pair of trainers and hoody on the 7th march. The trainers came the next day but still no hoody 3 weeks later. I have emailed 9 times and made contact via instagram, to only recieve 1 email back asking me to confirm and I quote "are you saying the Fear of God Essentials hoody was not in the parcel" I have responded confirming this and proof from tracking that the hoody was not with the trainers and was apparantly coming seperately also showed the order being "partially fulfilled" still no response. I have now asked for a refund, still not response. Do not waist your time with this company.
7 March 2025
Unprompted review
Reply from Kershkicks
We’re sorry to hear about your experience, we’d like to clarify a few details. Our team responded to all your emails within 24 hours, and as we explained in our messages, we needed to conduct a full investigation both internally and with our courier, DPD. Unfortunately, these investigations can take up to two weeks, but they are necessary to ensure we handle the matter properly.
Once the investigation was complete, we resolved the issue and sent a replacement for your missing hoodie. We always aim to provide the best service possible, and we appreciate your patience while we followed the correct process.
We do sincerely apologise for your experience and hope the resolution was satisfactory.
Best regards,
KershKicks
Travis Scott low medium olive came with no pink laces
I ordered some Travis Scott low medium olive's at the start of this year and they arrived promptly and was please with the delivery time however the box came slightly damaged and it came with no pink laces only two pairs of black laces so I'm unsure as to whether they are real or whether this was just a random mistake, everything on the shoe seems legit, I haven't used an authenticator as of yet but the fact that no pink laces have come makes me nervous as to whether they are real and of course not being able to return them makes it annoying I can't switch for a pair that have the pink laces but I ordered them knowing I wouldn't be able to return so can't grumble about that. Also makes you wonder how much they are checking as it's not hard to miss the fact that there are no bright pink laces. All I'd say is if you are wondering to make a purchase maybe go in store and check they're real instead of buying online if you can.
31 December 2024
Unprompted review
Reply from Kershkicks
Hi Charles,
Thank you for your review and for bringing this to our attention. We sincerely apologise for any inconvenience caused. We want to assure you that we do, in fact, allow returns, as stated in our returns policy on our website.
If your order was missing the correct laces, that’s certainly not the experience we aim to provide, and we’d love the opportunity to make it right. Please reach out to our customer service team at sales@kershkicks.co.uk, and we’ll be happy to resolve the issue for you.
We appreciate your support and hope to sort this out for you soon!
Best,
The KershKicks Team
Reply from Kershkicks
Thank you, David! We're thrilled to hear you had a great experience with our customer service and that you found the shop clean. We appreciate your support and hope to see you again soon!
Visited the store today
Visited the store today, highly recommended, has a wide range of unique products as well as its own merchandise. Staff are very friendly and approachable. Overall a great experience.
1 March 2025
Unprompted review
Reply from Kershkicks
Thank you, Lisa! We're so happy to hear you had a great experience at our store. Your recommendation means a lot to us! Hope to see you again soon!
Fantastic store really knowledgeable
Fantastic store really knowledgeable
Wish they would open a kershkicks in Newcastle where we are from , such a good shop. 👌 👟
1 March 2025
Unprompted review
Reply from Kershkicks
Thank you, William! We appreciate your kind words and support. Hope to see you again soon!
Amazing service !
Great staff, very helpful and very good service.
Definitely recommending going !
20 September 2024
Unprompted review
Reply from Kershkicks
Thank you for your amazing feedback, Ben! We're thrilled to hear you had a great experience with our staff and service. We appreciate your recommendation!
Reply from Kershkicks
Thank you for your kind words! We're glad you had a great experience with our quick delivery. Looking forward to serving you again!
Reply from Kershkicks
Thank you! We're happy to hear you had a great experience with our friendly staff. Hope to see you again soon!
I like the shops very kind staff
27 February 2025
Unprompted review
Reply from Kershkicks
Thank you! We're so glad you like the shop and our staff. Hope to see you again soon!
awesome guy served me great customer…
awesome guy served me great customer service
27 February 2025
Unprompted review
Reply from Kershkicks
Thank you for your kind words! We're glad you had a great experience. Hope to see you again soon!
Reply from Kershkicks
Thank you, Jared! We truly appreciate your support and are glad to hear you’re happy with our services. Looking forward to serving you again soon! 🙌🔥
Reliable and quick
Reliable and quick, always a good experience with these guys. They advertise what they have, as opposed to others who take your order and source.
I like to buy and get next day, Kersh do that well.
18 February 2025
Unprompted review
Reply from Kershkicks
Appreciate the kind words, Mr. Harrison! 🙌 We pride ourselves on having stock ready to go for that quick turnaround. Glad you've had a great experience—looking forward to serving you again! 🔥👟
Good customer service and fast…
Good customer service and fast delivery. I asked for pics and they got sent straight away..no messing
10 February 2025
Unprompted review
Reply from Kershkicks
Thanks for the great review, Matty! We’re glad you had a smooth experience with our customer service and fast delivery. Appreciate your support! 🔥👟
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