Kershkicks Reviews 

283
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently highlight the high quality of products, finding items exactly as described and authentic. Many appreciate the fast, well-packaged delivery service, ensuring items arrive in excellent condition. People frequently praise the friendly, helpful, and knowledgeable staff, contributing to a pleasant shopping experience. Consumers are also very satisfied with competitive pricing, often finding great deals and value. However, some customers noted issues with delivery and communication. A few experienced delays or discrepancies between stated and actual delivery times, and some reported that their emails and queries regarding orders were not answered.

What people talk about most

Product

People report positive experiences with product quality, often praising the top-quality items, great choice,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the top quality of items,... See more

Price

Customers consistently note positive experiences with price, often highlighting them as the "best prices in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely first class !! Found kershkicks at Christmas now onto my fourth order for my grandson he loves the fact that I order and pay of course lol .. and he’s get to pop into town and collect . Onl... See more

Company replied

Rated 4 out of 5 stars

Excellent customer service, I had a issue with the courier company, Sarah resolved this for me quickly, her communication skills are high standard and quickly put me at ease, excellent people to deal... See more

Company replied

Rated 5 out of 5 stars

Shopped with Kersh Kicks for a while now, bought multiple shoes, pieces of clothing and accessories from them. The quality of the item is always exactly as described, the shipping is very fast and e... See more

Rated 5 out of 5 stars

Have bought multiple items from Kershkicks on eBay livestreams. Host Callum, always engaging and describes and shows the products clearly on screen and responds to buyers queries realtime or follows... See more

Company replied


Company details

Written by the company

KershKicks, founded by brothers Sam and Ben Kersh in August 2019, is a premier Buy-Sell-Trade sneaker store with locations in Manchester’s Northern Quarter, Liverpool, and Glasgow's Italian Centre. Today, KershKicks has become a key player in the UK's sneaker and streetwear scene, known for its carefully curated, 100% authentic range of rare and exclusive sneakers. Catering to a loyal customer base, including Premier League footballers and UK rappers, KershKicks offers a unique shopping experience for sneaker enthusiasts. Whether you're looking to buy, sell, or trade sneakers, their expert team is dedicated to helping you find the perfect pair from their extensive collection.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

283 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(283)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve bought quite a few shoes from here…

I’ve bought quite a few shoes from here over the years and they never disappoint! Great customer service in store too, and have the widest range of shoes and clothing! All round been great and never had an issue here.

10 February 2025
Unprompted review
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Reply from Kershkicks

Thanks so much for your support over the years! It’s great to hear you’ve had such a positive experience with our store and service. Looking forward to seeing you again soon!

Rated 1 out of 5 stars

BEWARE OF THEM WRITING OWN REVIEWS

Be careful for this shop writing their own good reviews !!!! Who tf goes here and says it good prices ? 😂 come of it , Really really really really bad . Will have shoes up for £220 preowned and then offer you £15 for yours. 5 different colourways £15 each ( all different sizes , different colourways , different condition ) how can they be worth the same ? The buyer ( kid) has no idea what he’s on about scared to make offers an has to go whisper to the boss even tho the kid is the only buyer 🤦 after mentioning about there shoes being £220 an ruined they said “ we made this mistake we had them a year now “ so instead of taking responsibility as a buisness and selling there pre owned shoes for what they are worth ( which they admitted they well over paid ) also offering me £15 for better pairs , they won’t reduce there stock an take the Loss they will simply hope someone is stupid enough to pay the price so they can profit which is disgusting if your buying preowned take responsibility, £15 for size 9 reverse neons Airmax 95 no sole peeling few scuffs but come on cheapest pair any size on eBay any condition is £90 ! But yeah don’t waste your times with the Manchester store because the buyer doesn’t have a clue he didn’t even no the names of them , no research just offered the least he could 🤣🤣 multiple size 9 mints on there eBay 160-200 I said £100 for mine better
Condition they said miles of , kids living on planet mars , and as for the shop I was outside for five minutes waiting for someone to show there face , once let in a customer come to the door ( door was locked ) there was 3 members of staff working , they all just looked at the customer to the point they stopped trying and walked away 🤣I resell my self just on instagram ( no shopfront no big name ) I sold 2 pairs for £180 while I was driving my wasted journey home so it just shows how scummy they are to offer people £15 a pair !! Also sold 3 pairs to another shop yesterday for £210 which were out
Of this bundle they offered £15 each on 🤣🤣🤣GET YOURSELF A BUYER WHO HAS A CLUE , most uncomfortable visit I’ve ever had in my life to any buyer or shop

UPDATED EDIT - being used has nothing to do with what happened , you have worse condition airmax 95 crystal blues on eBay which you openly admitted and they was £210 so how can mine in better condition be worth £15? 😂stop lying and waffling about boxes when yours have no box and are £200 more ! You offered the same price for size 6 kiss my airs as you did size 10 mint ogs how does that make sense ? You asked me to come down sayin it will effect the prices that’s fine all my prices were less then half of eBay’s lowest starting bid and you still offered £15 , if you take 10 different cars to trade in that are used they wouldn’t say £100 each because each one is different condition , age , model etc your buyer didn’t have a single clue about airmax 95s that’s why he was scared you knew I travelled an hour an you tried taking the piss thinking I would take it as I travelled down , you also said £10 would be most then you got up to £20 when I laughed and said I’d go home ? You have reverse neons same condition no box for sale £100 , I said £50 for mine ? Better still I sold the reverse neons an mints on the way home for £190 !!! So that just shows how uneducated your 15 year old buyer is , aswell as scurrying of to the boss to whisper I don’t no what to offer 😂🤣🤣🤣you can keep lying about conditions an boxes or I can upload the full thing which I recorded ??? That would be fun wouldn’t it , an real show people how you function when customers are standing at the door an your all looking at each other like some fools

PEOPLE TYPE IN ON EBAY KERSH KICKS AND LOOK AT THERE CRYSTAL BLUES FOR SALE THEN GO TO INSTAGRAM AND LOOK AT MERESYSIDEATTIRE AND TELL ME WHOS DOING FAIR PRICING THESE GUYS ARE SCUM , had my other review remove saying it wasnt a real review 🤣 & writing there own reviews , who ever owns this shop needs to get down therr an sort it out multiple reviews about staff in there its disgusting , going to be closed Down like the Liverpool store soon guaranteed

10 January 2025
Unprompted review
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Reply from Kershkicks

Hi Dean,

It’s unfortunate that your experience was not a positive one, and the feedback is appreciated. It is always our aim to provide fair and competitive offers based on market value and the condition of the shoes brought in.

In this case, the pairs presented were without boxes and not in great condition, and as a general policy, shoes without a box in such condition are typically not accepted. However, rather than declining the offer outright, a price was provided and we apologise this did not align with your expectations. We sympathise that reselling used sneakers can be a frustrating process due to the subjectivity involved. However, as a business it is necessary to remain competitive and not breach certain company policies. The frustration is acknowledged, and constructive feedback is always welcomed to improve the service provided. We sincerely regret that you left the store having had such a negative experience.

If any further discussion is needed, a conversation can always be arranged. Appreciation is given for the time taken to share thoughts.

- The KershKicks Team

Rated 5 out of 5 stars

Excellent service

Very pleased with my order, it was delivered promptly and I was kept informed throughout every step of the process. The product is of high-quality and arrived well-packaged. Will definitely buy from here again!

28 January 2025
Unprompted review
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Reply from Kershkicks

Thank you so much for your amazing review! We're thrilled to hear you were pleased with your order and our service. It’s great to know everything arrived promptly and in perfect condition. We can’t wait to have you shop with us again!

Rated 1 out of 5 stars

It's a scam

It's a scam, I ordered a golden supreme lighter that cost €160 and it still hasn't appeared, that was 7 months ago, shame on you, don't get scammed

28 August 2024
Unprompted review
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Reply from Kershkicks

Hi Tomás,

We’re sorry to hear about this issue. From our records, the courier shows that the order did indeed arrive. However, we have no record of any correspondence regarding this matter. Please reach out to us at sales@kershkicks.co.uk so we can assist you in resolving this as soon as possible.

- The KershKicks Team

Rated 1 out of 5 stars

I ordered some Ugg slippers for…

I ordered some Ugg slippers for Christmas and it was an unwanted gift. I returned these on 30/12/24 as advised via the returns portal and I still have not had any confirmation or any feedback let alone the money. No way to contact either other than the numerous emails I have sent.
It’s 17th feb and I still have had no email or response let alone money. It’s still showing as pending in your portal
I have reached out and emailed several times and had NO response..

30 December 2024
Unprompted review
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Reply from Kershkicks

Hi Karen,

We sincerely apologize for the service you experienced, which fell well below our usual standards. Unfortunately, there was a technical issue with our returns portal that temporarily delayed processing, but this was promptly resolved. As soon as the issue was identified, a refund was issued as quickly as possible.

We truly appreciate your patience and understanding, and we regret any frustration this may have caused. If there are any further concerns, please don’t hesitate to reach out to us.

- The KershKicks Team

Rated 5 out of 5 stars

Excellent service great prices hard to…

Excellent service great prices hard to beat more than happy with all my purcheses

9 January 2025
Unprompted review
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Reply from Kershkicks

Thank you, Ian! We're so glad to hear you're happy with our service and prices. Your support means a lot, and we look forward to serving you again soon! 🙌😊

Rated 5 out of 5 stars

Excellent service!

So happy with the Broken Planet hoodie I bought from you! Would highly recommend Kershkicks to all!

20 December 2024
Unprompted review
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Reply from Kershkicks

Thank you so much for your kind words! We're thrilled to hear you love your Broken Planet hoodie. Your recommendation means the world to us—hope to see you again soon! 😊🙌

Rated 5 out of 5 stars

Once again brilliant service from these…

Once again brilliant service from these guys! They are totally my go to for yeezys and I wouldn't use anyone else now. Highly recommend.

21 January 2025
Unprompted review
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Reply from Kershkicks

Thank you so much, Claire! We're thrilled to be your go-to for Yeezys and truly appreciate your continued support. Looking forward to your next order! 🙌😊

Rated 5 out of 5 stars

Quick delivery and product absolutely…

Quick delivery and product absolutely perfect definitely will order again

8 January 2025
Unprompted review
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Reply from Kershkicks

Thank you so much for your kind words! We're thrilled to hear you were happy with the quick delivery and your perfect product. We look forward to your next order! 😊

Rated 5 out of 5 stars

Very easy to use

24 January 2025
Unprompted review
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Reply from Kershkicks

Thank you for your positive feedback! We're thrilled to hear that you found it very easy to use. If you need any support or have suggestions, feel free to reach out. 😊

Rated 1 out of 5 stars

My girlfriend has placed an order since…

My girlfriend has placed an order since the 28 of December to buy me a hoodie for my birthday well I have not received it till this day of 15 of January so I have had no gift thanks for ruining my birthday mate

28 December 2024
Unprompted review
Kershkicks logo

Reply from Kershkicks

We sincerely apologise for the inconvenience and frustration you’ve experienced with your recent order.

There was a slight delay in processing due to the order being placed between Christmas and New Year, a period affected by bank holidays and weekends, which unfortunately slowed down both dispatch and courier services. However, your item was indeed sent within the 2-5 business day window.

We completely understand your disappointment, especially as the situation was worsened by the unfortunate fact that the parcel was then lost in transit, as confirmed by the tracking information. As soon as we became aware of this issue, we processed a full refund for your order.

We deeply regret the inconvenience caused and understand how this experience has affected your trust in us. We are continually working to improve our service and communication to prevent situations like this in the future.

Thank you for your feedback, and again, we are truly sorry for the trouble this has caused.

Rated 1 out of 5 stars

15nth of January today Have raised a…

15nth of January today Have raised a dispute with my bank since the 11nth of January tried to contact them through instagram saying the situation and that i want a full refund because since the 28 of december that I have made my order for just ONE hoodie and is not that they shipping it from Australia or something nothing has come and I dont want anything to come I just want this case to end it is nearly been a month now!! They are thieves taking your money and disappearing!

28 December 2024
Unprompted review
Kershkicks logo

Reply from Kershkicks

We sincerely apologise for the inconvenience and frustration you’ve experienced with your recent order.

There was a slight delay in processing due to the order being placed between Christmas and New Year, a period affected by bank holidays and weekends, which unfortunately slowed down both dispatch and courier services. However, your item was indeed sent within the 2-5 business day window.

We completely understand your disappointment, especially as the situation was worsened by the unfortunate fact that the parcel was then lost in transit, as confirmed by the tracking information. As soon as we became aware of this issue, we processed a full refund for your order.

We deeply regret the inconvenience caused and understand how this experience has affected your trust in us. We are continually working to improve our service and communication to prevent situations like this in the future.

Thank you for your feedback, and again, we are truly sorry for the trouble this has caused.

Rated 5 out of 5 stars

Good trainers

Good trainers

20 December 2024
Unprompted review
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Reply from Kershkicks

Thanks, James! We're glad you're happy with the trainers. Hope to see you again soon! KershKick

Rated 5 out of 5 stars

Fast delivery great service mint…

Fast delivery great service mint trainers love them

3 January 2025
Unprompted review
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Reply from Kershkicks

Thanks so much for your feedback! We're thrilled you loved the trainers and appreciated our fast service. Hope to see you again soon! 💚 - KershKicks

Rated 5 out of 5 stars

Great Service & Product

Great Site My nephew loved his present and quick service over the xmas / new year week

6 January 2025
Unprompted review
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Reply from Kershkicks

Thanks, Liam! We're so glad your nephew loved his present and that we could provide quick service during the holidays. Hope to see you shop with us again soon! 🎁👟✨

Rated 5 out of 5 stars

Great service

Great service, received items next day! Will be ordering again… :)

3 January 2025
Unprompted review
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Reply from Kershkicks

Thank you, Kousar! We're so happy you enjoyed our service and fast delivery. Looking forward to your next order! 😊👟

Rated 5 out of 5 stars

Great shop

Went through to Glasgow today to pick up my new JORDAN 4 RETRO TAUPE HAZE and NIKE AIR MAX 1 TRAVIS SCOTT CACTUS JACK SATURN GOLD trainers , delighted with both them , great additions to my collection .
Top class customer service and great wee shop .
Highly recommend a visit 👍🏻.

4 January 2025
Unprompted review
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Reply from Kershkicks

Thanks so much, Billy! We're glad you love your new kicks—those are absolute gems for your collection! 🙌 Appreciate the shoutout for our customer service too. Hope to see you back soon! 👟✨

Rated 5 out of 5 stars

Amazing Service for when i bought my…

Amazing Service for when i bought my shoes & clothing instore & online.

27 December 2024
Unprompted review
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Reply from Kershkicks

Thank you so much for your kind words, Saahil! We're thrilled to hear you had an amazing experience both in-store and online. We look forward to serving you again soon! 😊👟🛍️

Rated 5 out of 5 stars

Lovely trainers for our son

Lovely trainers for our son. Fast delivery

16 December 2024
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thank you, Susan! We’re so glad your son loves the trainers, and it’s great to hear the delivery was fast. We hope to see you shop with us again soon! 👟😊

Rated 5 out of 5 stars

Top trainers and quick delivery

Top trainers and quick delivery

21 December 2024
Unprompted review
Kershkicks logo

Reply from Kershkicks

Thank you for your kind words! We're delighted to hear you’re happy with the trainers and our delivery service. We look forward to serving you again soon! 👟✨

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