Kempston-Parkes Chartered Surveyors Reviews 

83
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally polite, approachable, and thoroughly knowledgeable throughout the entire process. Many individuals note that every person they dealt with took ample time to address specific needs and provide valuable advice. Individuals also value the prompt communication and comprehensive written evaluations delivered quickly following property inspections. Consumers consistently mention the helpful follow-up telephone conversations, which provide reassuring explanations, clear insights, and practical answers to any questions. Reviewers state they would gladly recommend these services to others and use them again without hesitation.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing the overall process as exceptionally smooth,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and clear... See more

Response time

Clients share positive opinions on response_time, highlighting quick turnarounds for booking surveys and... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. Consumers consistently... See more

User experience

Consumers find user experience to be exceptionally positive from start to finish. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The booking process was very efficient and quick. Our surveyor, Jamie was very friendly and clear in his explanation of the process. The report was completed in great detail in a short space of time... See more

Company replied

Rated 5 out of 5 stars

Required a survey of a potential new property before purchase. Kempston-Parks provided clear and precise information of what they could provide, and the costs involved. They carried out that survey on... See more

Company replied

Rated 5 out of 5 stars

Delighted with the professional service carried out on a L2 survey and drone. We appreciated Nick’s phone call almost immediately after he completed the work. He outlined the main points and it was gr... See more

Company replied

Rated 5 out of 5 stars

I booked a level 2 survey and this was carried out very swiftly indeed. I received a call from the surveyor after their visit where they provided a brief overview which I found very helpful and reass... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor
  3. Surveyor

Written by the company

Our surveyors are well-respected, experienced members of The Royal Institution of Chartered Surveyors (RICS), having worked as Chartered Surveyors in the residential and commercial property industry for over 115 years collectively within the Yorkshire region. Because we are local, we have an in-depth understanding of the property market and can confidently advise on the condition of all types of properties, and make accurate market valuations based on the breadth of our experience. Our local knowledge extends across Yorkshire. We work with clients with properties of all sizes, ages and conditions. Over many years, we have worked with a large number of clients to help them make informed decisions about property purchases. Repeat business is one of our strengths and a true measure of customer satisfaction, which is achieved through high levels of customer service. 💜


Contact info

4.8

Excellent

TrustScore 5 out of 5

83 reviews

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No recent history of asking for reviews

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4.8

All reviews

(83)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic, knowledgeable and fast service

Thank you so much to the Amazing Team at Kempston-Parkes. I was recommended to book a RICS Market Valuation with Andrew at Kempston-Parkes and I am so glad I did.

Shona was lovely in the office and very efficient and quickly sorted an appointment to suit me. Andrew was great and very knowledgeable, thorough and clear so I could understand how the process works.
They provided a speedy service and my Report was ready within days and I was very grateful as I needed it quickly. The Team went above and beyond.

I would highly recommend the Team at Kempston-Parkes, Harrogate and thank you once again.

25 February 2025
Unprompted review
Kempston-Parkes Chartered Surveyors logo

Reply from Kempston-Parkes Chartered Surveyors

Thank you so much for your kind words and recommendation! We're really happy we could help you.

Rated 1 out of 5 stars

Very poor service

Very poor service given by this organisation. They seem out of touch with the market and very detached. Refuse to handle any complaints. Avoid and suggest use someone else.

11 January 2024
Unprompted review

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