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Kings Court Trust Reviews 851

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making difficult processes much easier. The service is frequently described as excellent, with many people appreciating the clear communication, regular updates, and prompt responses to inquiries. Consumers often highlight the personalized and supportive approach, noting that the team goes above and beyond to guide them through challenging times. However, some customers also noted issues with communication, mentioning difficulties in contacting the company and receiving slow or no responses. A few other people also felt that the service could be robotic and impersonal, with concerns about delays and incorrect paperwork causing additional stress and upset.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the professionalism, empathy, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support, empathy, and... See more

Response time

Reviewers highlight positive aspects of response times. Many customers appreciate being kept updated... See more

Customer communications

People report positive experiences with contact. Many customers praise the proactive and clear communication,... See more

Based on these reviews

Rated 5 out of 5 stars

The service received was excellent. Although the settlement took a long time, this was due only to the delays of the house sale. Connor Cogan took over our case when Hira went on maternity leave. On... See more

Rated 5 out of 5 stars

Upon the passing of my daughters mother in March 2024, I was recommended KCT by Mr Rory Shipton of SJP due to a long association with Angela. Mr James Ryan was my initial contact & guided me thro... See more

Company replied

Rated 5 out of 5 stars

Our bank referred us to Kings Court, after the initial discussions we were told about the amount of help that would be needed and the approximate fees which were adhered too. We were advised and updat... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Lorinda, high level of knowledge and expertise, guided and supported through the whole probate service which can be challenging at the best of times. Would highly recommend... See more

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Rated 5 out of 5 stars

We appointed Kings Court Trust to administer our Mother's estate and were assigned Angela Thomas to manage the process. What we thought would be a fairly straight forward process turned out to be more... See more

Company replied

Rated 5 out of 5 stars

The whole probate process was daunting but the support, empathy and approach taken by the team at Kings Court Trust took away my initial concerns and worries. It is a long process, but they kept us u... See more

Company replied

Rated 1 out of 5 stars

Impossible to contact. Letter sent in March 2025 to Bath address has just been returned (October 2025) by Post Office marked "Gone away". No response from telephone, either using number given on stora... See more

Company replied

Rated 5 out of 5 stars

This was my first time having to get a grant of probate and I’m so glad I went with Kings Court Trust they talked me through everything and explained in great detail. I had my own personal Advisor... See more

Rated 5 out of 5 stars

It was a slow start as our initial Personal Estate Manager left the company. I was then appointed WB as my new Personal Estate Manager. From the first phone call Will Balman put me at ease, he was... See more

Company replied

Rated 5 out of 5 stars

i always felt that I could contact the lady dealing with our case, if she was out when I telephoned or emailed there was always a prompt reply explaining if there was a problem and regular friendly... See more

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Rated 5 out of 5 stars

I recommend 100% Kings Court Trust for their professionalism, knowledge and empathy towards my case. From beginning to end I was fortunate to meet extremely helpful people who kept me up to date thro... See more

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Rated 5 out of 5 stars

Following the death of my Dad, whose estate was very complicated, I turned to KCT for help. Throughout the process WB, my estate manager, was professional, patient and knowledgeable. He took time to a... See more

Company replied

Rated 5 out of 5 stars

After my Mam passed away, I was put in touch with KCT from my local Bereavement Office, and from that very first contact right through to the conclusion of what would have been a hugely daunting proce... See more

Company replied

Rated 5 out of 5 stars

My cousin died leaving myself and her sister as executors. We both had prior experience of applying for probate etc but for many reasons decided to appoint Kings Court Trust on a fixed price basis. I... See more

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Rated 5 out of 5 stars

Although probate is a lengthy process Kings Court Trust carried out the process in a professional manner. Will B kept me updated on a very regular basis and answered emails and queries promptly. Not... See more

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Rated 5 out of 5 stars

From the first day I had contact with Kings Court Trust, I have had nothing more than 100% professionalism. My contact was with Hayley Hutton and the later Katie Darby. Both ladies where very helpful... See more

Company replied

Rated 1 out of 5 stars

I'm reading all these great reviews,My dad passed,a lawyer was already found and sorting through my dad's affairs Always sounded p###ed off when contacting her..3years on still no update as to where w... See more

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Rated 5 out of 5 stars

When I was having trouble understanding any of the procedures, I was steered in the right direction by my Personal Estate Manager, Wayne Nobile. He took the time to answer even the most basic queries,... See more

Rated 5 out of 5 stars

Douglas Elson kept me up to date on developments. He was quick and reassuring in his responses to my questions. I found Douglas to be courteous and professional in his whole approach. Overall I have b... See more

Rated 5 out of 5 stars

I received excellent service from all members of staff that I had to deal with over the four months that it took to obtain probate for my mother’s estate. Everyone I emailed got back quickly and each... See more

Company replied

Rated 1 out of 5 stars

Father passed away 2021 lawyer appointed got really angry if my sister called for an update.My sister passed away 2023 so my other sister took over. Again became abrupt when she called and the lawyer... See more

Company replied

Rated 5 out of 5 stars

I consider myself very fortunate to have had Megan Willmott as my Probate Manager for the last two and half years. Having never gone through the probate process before, I felt a little daunted as to w... See more

Rated 5 out of 5 stars

Mariyam and the team at Kings Court made a very difficult period of my life much more manageable. Providing regular updates on the process and answering any questions I had in a swift manner. When it... See more

Company replied

Rated 5 out of 5 stars

I had exceptionally service from Kings Court Trust, they were professional but so understanding during this difficult, sad time. My probate officer, Ifzal Hussain explained everything to me, kept me u... See more

Company replied

Rated 5 out of 5 stars

Chloe C looked after the estate and was brilliant from start to finish – professional and genuinely compassionate throughout. The estate was wrapped up a while ago, but I wanted to leave a well-deserv... See more

Company replied

Rated 5 out of 5 stars

Jake Hodgson, who recently took over from Larna, who unfortunately left the company, continued to manage my late cousins estate with professionalism. He kept me fully informed and called me back prom... See more

Company replied

Rated 5 out of 5 stars

I engaged KCT to deal with probate for my mother's estate. Despite a colleague leaving half way through, Aoife Croft seamlessly offered us an efficient, friendly and timely service. I highly recommend... See more

Company replied

Rated 5 out of 5 stars

I appointed Kings Court Trust to look after my mum's estate. Eventhough there has been no face to face contact my personal estate manager is always on hand if I need him on the telephone. Very profess... See more

Company replied

Rated 5 out of 5 stars

Due to family issues, my case has taken 2.5yrs to obtain probate. My personal Estate manager Mr Wayne Nobile has been professional, articulate & supportive throughout this very difficult time. He ha... See more

Rated 4 out of 5 stars

Everything was completed calmly and easily for me while dealing with my brother's estate. From the initial telephone call with Joanna, Gareth collecting the documentation and then Sophia Dowden deal... See more

Rated 5 out of 5 stars

From first contact, we were treated diligently and respectfully. All clearly explained. Hannah Pick handled the process for us, kept us updated regularly and made the experiance comfortable for us. Th... See more

Company replied

Rated 5 out of 5 stars

After my aunt passed away, Hannah at Kings Court Trust helped us to navigate IHT and grant of probate incredibly efficiently. She was kind and respectful - and her clear and timely communication made... See more

Rated 5 out of 5 stars

As the sole executor of my mum’s estate I turned to KCT to assist me with first stage of Probate. Throughout the process the team gave me clear and professional advice at a time when my grief made cla... See more

Company replied

Rated 5 out of 5 stars

I used kings court trust to get a grant if probate for my husband's estate. At every stage they were very friendly, considerate, respectful and most of all professional. The first person I spoke to wa... See more

Company replied

Rated 1 out of 5 stars

After months and months and months of chasing hard for a timely distribution of my late mother's estate, we have quite simply had enough and don't know where to turn. My poor brother and... See more

Company replied

Rated 5 out of 5 stars

I was initially quite worried when I saw a probate solicitor listed as a co-executor on my mum’s will. I hadn’t heard of Kings Court and realised they were included because my mum had made her wil... See more

Company replied

Rated 5 out of 5 stars

It was a difficult task to find, hire and trust any agency to handle the claimant needs I had, especially from another country. During a tremendously difficult time Charles and Ifzal were profession... See more

Company replied

Rated 5 out of 5 stars

At a very difficult time in my familys life, having had no experience of dealing with a situation like this before, the usual concerns as to who to engage to deal with things was daunting to say the l... See more

Company replied

Rated 1 out of 5 stars

My beautiful brother Johan died in November 2023, and over two years later in 2026, Kings Court Trust still hasn’t finalized his estate. Johan was REAL - he was bigger than life, worked hard for ever... See more

Company replied

Rated 4 out of 5 stars

The helpful personal estate manager went through everything needed and soon obtained probate. The appointment of my children as trustees, an amendment to my wife's will and an update of the house regi... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Kings Court Trust who helped with an application for a grant of probate for my late brother. They were professional, approachable, and supportive throughout a very... See more

Rated 1 out of 5 stars

This company employs solicitors that have not got a clue about what they are doing, or how much money should be kept back. Then fills in paperwork incorrectly, which i was informed of by a staff membe... See more

Company replied

Rated 5 out of 5 stars

I found kings court trust very easy to deal with. They were professional and very quick to deal with any of my questions. In particular Mariyam is very helpful, friendly and easy to talk to. Her atten... See more

Company replied

Rated 4 out of 5 stars

An initial disappointing and negative experience. I was trying to retrieve my late Dad’s Will at a very distressing time. The Will is held by Kings Court Trust. Update 22/10/25 I am pleased to... See more

Company replied

Rated 5 out of 5 stars

Kings Court gave an excellent service regarding probate. They were professional and could be contacted when their advice was necessary. They charged a flat fee and dealt with HMRC regarding so... See more

Company replied

Rated 5 out of 5 stars

Kings court Trust have been amazing throughout the whole process. From my initial phone enquiry with Joanna through to Ifzal , who handled our probate request. I was kept informed and updated all... See more

Company replied

Rated 4 out of 5 stars

Chloe and the team were a massive help in getting my nan’s (Joyce) probate for her late partner processed. It was a long process but Chloe was brilliant throughout, she was always on hand whenever my... See more

Company replied

Rated 5 out of 5 stars

HT - Although I only visited the offices once in the early stages and never met my personal Estate Manager, I knew they were there if I needed them. I think they realised that my favoured form of cont... See more

Company replied

Rated 5 out of 5 stars

Following the death of a family member, and faced with a very complicated estate to administer, we enlisted the services of KCT - and were incredibly grateful we did! Throughout the process, Ali Yeate... See more

Rated 1 out of 5 stars

Absolutely terrible, as my niece has mentioned in her post , been told so much miss information, I wanted to be kept informed of everything that was happening in our case which never happened ! , onl... See more

Company replied

Rated 4 out of 5 stars

The initial contact & approach from Hayley at Kings Court Trust(KCT) was very respectful, prompt, helpful & knowledgeable resulting in achieving the grant of Probate within weeks. Hira was appointe... See more

Company replied


Company details

  1. Legal Services

Written by the company

Kings Court Trust are one of the UK’s largest specialist estate administration providers. Since they were founded in 2002, they’ve assisted on over 35,000 estates either by taking care of the entire estate administration process or offering their specialist services on complex cases. With their unrivalled knowledge and expertise, their legal and tax teams can advise on any situation and offer an exceptional service to Executors and bereaved families.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

851 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Probate and Inheritance service

From the first day I had contact with Kings Court Trust, I have had nothing more than 100% professionalism. My contact was with Hayley Hutton and the later Katie Darby. Both ladies where very helpful and kept me inform on how the process was going. The are probably not the cheapest company who sort out probate and inheritance, but you only get what you pay for and I would recommend paying the extra to get a very good professional service. Thank you Katie and Hayley

28 November 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Hello,

Thank you for leaving us a great review, I will pass on your feedback to Hayley, Katie and the rest of the team.

Kind Regards,
Scott, Kings Court Trust.

Rated 5 out of 5 stars

Sometimes you need a professional.

My father passed away in Thailand. I was only 27 at the time and, having never experienced the loss of someone so close to me, I was incredibly overwhelmed.

After doing some research, I came across Kings Court Trust. From the very first phone call all the way through to meeting my Estate Manager, Douglas, the entire team has been nothing short of incredible. They are professional, proactive, and have made the whole process as smooth as possible despite the numerous challenges.

For me, the most helpful aspect was being able to start the probate process without an upfront payment; I was incredibly grateful for that during such a difficult time of need and having company walk me through every step took an enormous pressure of my shoulders.

I would also like to say a massive thank you to Douglas personally. He has been amazing throughout this over year long journey extremely professional, polite, and always provided the right advice.

He is a real asset to the company. Kings Court Trust also works with many partners who have further aided in making the process seamless.

If you find yourself in the unfortunate position of needing probate services, I cannot recommend them highly enough. A huge thank you to Douglas and the entire team for everything they have done.

Brandon
& Family

8 January 2026
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Hello,

Thank you for taking the time to leave us this great review. I will pass on your feedback to Douglas and the team.

Kind Regards,
Scott, Kings Court Trust

Rated 5 out of 5 stars

Excellent service

Good communication.
Personal service.
Prompt replies to any queries.

5 January 2026
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Hello,

Thank you for taking the time to share this feedback. I will pass this on to our team.

Kind Regards,
Scott, Kings Court Trust

Rated 5 out of 5 stars

Recommend

We were delighted with the care and attention Aoife Croft at KCT provided in the probate and administration of our mother's estate. Regular updates in a friendly, approachable manner made this process so much easier for us. Would also mention the helpful and attentive actions of Joanna Coleman as we began to navigate this process, and until we were allocated to Aoife, our personal estate manager.

16 December 2025
Unprompted review
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Reply from Kings Court Trust

Hello,

Thank you for taking the time to share this. I have passed your feedback on to Aofie, Joanna and the rest of our team.

Kind Regards,
Scott, Kings Court Trust

Rated 5 out of 5 stars

Kings Court Trust (UK inheritance, estate administration)

Received recommendable professional end to end service. Naming the KCT contacts I dealt with, from Charles Melvin-Sparks during scoping out the work and onboarding, then from Ifzal Hussain during the service itself. Both were helpful and responsive. Thank you

19 December 2025
Unprompted review
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Reply from Kings Court Trust

Hello,

Thank you for taking the time to leave us a great review. I have shared this with Charles, Ifzal and the rest of our team.

Kind Regards.
Scott, Kings Court Trust

Rated 1 out of 5 stars

Years of delay, HMRC excuse and no distribution to my sons trustees

Beware of this company, they ignore beneficiaries and keep their money for years!!!!!!

My sons’ grandfather died in 2022. Kings Court Trust were appointed to deal with his estate. The main beneficiaries are my two boys – one is now 18, the other is still a minor.

His house was sold in 2024 and, on paper, the estate administration appears to be complete. We’ve been given “final” paperwork showing that the figures have been calculated and that the remaining estate is meant to be held in trust for the boys. However, 20 months after the house sale, they are holding over £300,000 and no money at all has been passed on to the trustees.

Whenever we ask why the funds aren’t being transferred to the boys’ trustees, we are given a vague explanation about “awaiting an HMRC repayment”. No clear details, no proper timeline, and no acknowledgement of how long this has been going on. They refuse to even speak to me, the legal guardian/mother of the minor child.

We’re living abroad in very insecure rental conditions where there is no real protection for tenants. The whole point of this inheritance was to provide stability for the boys, but the money is still sitting with Kings Court Trust and we keep getting the same HMRC repayment excuse.

I don’t want to post all our private financial details in a public review, but I do want to say that the delays and lack of clear communication have caused a huge amount of stress for our family. The boys are now suffering mentally and KCT don't care.
we'll have no choice but go to the regulators and ombudsman-

EDIT in response to Kings Court Trust’s reply:
KCT say they have “been in touch directly with the relevant family members”. To be clear:
– My adult son, who is one of the two main beneficiaries, has not received any clear updated information about why over £300,000 is still being held.
– The two “family member” trustees they have been speaking to are no longer trustees – independent professional trustees (Fidelis) were appointed in October 2025.

14 December 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Hello,

I am very sorry to hear of your circumstances. We have been in touch directly with the relevant family members and hope this helps to explain the position of the estate and the beneficiaries inheritance

Kind Regards,
Kings Court Trust

Rated 5 out of 5 stars

Efficient and friendly service

Douglas Elson kept me up to date on developments. He was quick and reassuring in his responses to my questions. I found Douglas to be courteous and professional in his whole approach. Overall I have been very satisfied with King’s Court Trust.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Megan Willmott

I consider myself very fortunate to have had Megan Willmott as my Probate Manager for the last two and half years. Having never gone through the probate process before, I felt a little daunted as to what it would involve. I certainly need not to have been concerned as Megan guided me through this with patience, clarity and respect. Communication with Megan was excellent. We agreed we would communicate once a month by email, more frequently if required, and this suited me very well. It also gave us both a good record of progress. Throughout the process, Megan frequently offered additional help if I needed it. I would like to thank her for all she has done for me and I wish Megan every success in her future career.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Superior Service

Due to family issues, my case has taken 2.5yrs to obtain probate. My personal Estate manager
Mr Wayne Nobile has been professional, articulate & supportive throughout this very difficult time. He has personally shown patiences & kindness while delivering a superior service for KCT. I cannot praise him or KCT enough. Thank you.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Probate experience

The experience was great because communication was clear and I always knew what was happening. The team was professional, approachable, and handled everything efficiently while being understanding during a difficult time. They made a complex process feel much more manageable.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

The service provided has been…

The service provided has been exceptional throughout the whole process. Kings Court Trust have provided much support and reassurance, and have supported us during a process which was unknown making it seamless. I would highly recommend this service.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellence and expertise

The excellent response I received from my first point of contact, Hayley, made me confident that Kings Court Trust was the best choice for the Probate process. My estate manager, Katie Darby, has administered the estates of both my parents, working with expertise and guiding me through the complexities, smoothly and efficiently. The naturally transactional character of Probate was eased by Katie's sensitivity and understanding which made an enormous difference at a time of bereavement. I was always updated and kept fully informed and reassured. I have learnt a great deal along the way, but I couldn't possibly have attempted this process without the skills, expertise and support of a dedicated professional. My deepest thanks go to Katie for making this a positive experience, and for her outstanding work and approach, my family will be forever grateful.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Clear & respectful communication

After my aunt passed away, Hannah at Kings Court Trust helped us to navigate IHT and grant of probate incredibly efficiently. She was kind and respectful - and her clear and timely communication made the whole thing very straightforward.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Not That Good. EDIT - STILL Not That Good

After months and months and months of chasing hard for a timely distribution of my late mother's estate, we have quite simply had enough and don't know where to turn.

My poor brother and sister as executors, having to deal with the raging incompetence of this company has gone from farce to despair.

Delay after inefficient delay, customer service - that, by all accounts is a zero, the left hand seemingly not knowing what the right hand is doing, complaints made, complaints upheld and still the saga continues without any reassurance of a timely and satisfactory conclusion.

Trustpilot asks for the date of this 'experience' - from approximately June 2024 to date and ongoing.

EDIT: To date (18/12/25), no response received to MY grievance. I did receive a response to someone else's grievance and requested they respond to mine instead - but nothing.

2nd EDIT: Received a (published below) response from Scot today stating he/KTC responded/reached out directly to me after publishing my review on 8th December. This is not completely factually correct in so far that Scot did respond - but responded to me about the dismal review 'dink' left on the same day - basically the wrong review.

I did reply at the time to Scot stating that I would be happy to discuss matters with him/KCT when he responded correctly to my review - not 'dink's'.

8 December 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Hello,

I am sorry to hear of the concerns you have with the service we have provided. Shortly after you left your review, I contacted you directly so this could be looked into but have not had a response to the email sent to the address attached alongside your review.

Kind Regards,
Scott, Kings Court Trust

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, as my niece has mentioned in her post , been told so much miss information, I wanted to be kept informed of everything that was happening in our case which never happened ! , only takes an email but rudely ignored , we also found out how the process was going through a government web site , when contacting them about it they had no answers,as for the cost of our case unacceptable due to what work they have done ???? with our on going experience please avoid ........

8 December 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Hello,

We have reached out to your niece in order to discuss the concerns she has raised. My colleague will also contact you so that we can discuss with you too. I would like to reiterate my apologies that you have not had a positive experience, and I will make sure that we do what we can to resolve this for you.

Thank you,
Scott, Kings Court Trust.

Rated 1 out of 5 stars

Poor service ,

Poor service ,
Constant lies
Clearly have done nothing for their extortionate fees

7 December 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Hello,

I am sorry to hear that you have concerns regarding the service we have provided. I will reach out to you directly so that this can be investigated and we can try to resolve any issues that may have happened.

Kind Regards,
Scott, Kings Court Trust

Rated 1 out of 5 stars

Employed kings court to handle my late…

Employed kings court to handle my late mothers probate, as a family we are becoming frustrated with the lack of progress, they seam to blame HMRC which I can understand but they should have the skills and experience to find a way through, it feels they are happy to string us along as they are holding a large amount of money from the sale of our property.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Probate Administration

Kings Court Trust was used to administer the probate of the will of a close colleague. I found them to be professional, efficient, informative, honest and friendly. It handled every aspect to the administration and was completely transparant throughout. A dedicated estate administrator, Katie Darby, was allocated who drove the process through to a successful conclusion. I would endorse any recommendation made to new clients.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Kings Court Trust who helped with an application for a grant of probate for my late brother. They were professional, approachable, and supportive throughout a very difficult time. Everything was explained clearly which made things much easier and less stressful. Their expertise and genuine care stood out. I would highly recommend Ifzal Hussain and Joanna to anyone looking for a reliable and compassionate service.

1 December 2025
Unprompted review

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