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Kings Court Trust Reviews 851

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making difficult processes much easier. The service is frequently described as excellent, with many people appreciating the clear communication, regular updates, and prompt responses to inquiries. Consumers often highlight the personalized and supportive approach, noting that the team goes above and beyond to guide them through challenging times. However, some customers also noted issues with communication, mentioning difficulties in contacting the company and receiving slow or no responses. A few other people also felt that the service could be robotic and impersonal, with concerns about delays and incorrect paperwork causing additional stress and upset.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the professionalism, empathy, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support, empathy, and... See more

Response time

Reviewers highlight positive aspects of response times. Many customers appreciate being kept updated... See more

Customer communications

People report positive experiences with contact. Many customers praise the proactive and clear communication,... See more

Based on these reviews

Rated 5 out of 5 stars

The service received was excellent. Although the settlement took a long time, this was due only to the delays of the house sale. Connor Cogan took over our case when Hira went on maternity leave. On... See more

Rated 5 out of 5 stars

Upon the passing of my daughters mother in March 2024, I was recommended KCT by Mr Rory Shipton of SJP due to a long association with Angela. Mr James Ryan was my initial contact & guided me thro... See more

Company replied

Rated 5 out of 5 stars

Our bank referred us to Kings Court, after the initial discussions we were told about the amount of help that would be needed and the approximate fees which were adhered too. We were advised and updat... See more

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Rated 5 out of 5 stars

Excellent service from Lorinda, high level of knowledge and expertise, guided and supported through the whole probate service which can be challenging at the best of times. Would highly recommend... See more

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Rated 5 out of 5 stars

We appointed Kings Court Trust to administer our Mother's estate and were assigned Angela Thomas to manage the process. What we thought would be a fairly straight forward process turned out to be more... See more

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Rated 5 out of 5 stars

The whole probate process was daunting but the support, empathy and approach taken by the team at Kings Court Trust took away my initial concerns and worries. It is a long process, but they kept us u... See more

Company replied

Rated 1 out of 5 stars

Impossible to contact. Letter sent in March 2025 to Bath address has just been returned (October 2025) by Post Office marked "Gone away". No response from telephone, either using number given on stora... See more

Company replied

Rated 5 out of 5 stars

This was my first time having to get a grant of probate and I’m so glad I went with Kings Court Trust they talked me through everything and explained in great detail. I had my own personal Advisor... See more

Rated 5 out of 5 stars

It was a slow start as our initial Personal Estate Manager left the company. I was then appointed WB as my new Personal Estate Manager. From the first phone call Will Balman put me at ease, he was... See more

Company replied

Rated 5 out of 5 stars

i always felt that I could contact the lady dealing with our case, if she was out when I telephoned or emailed there was always a prompt reply explaining if there was a problem and regular friendly... See more

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Rated 5 out of 5 stars

I recommend 100% Kings Court Trust for their professionalism, knowledge and empathy towards my case. From beginning to end I was fortunate to meet extremely helpful people who kept me up to date thro... See more

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Rated 5 out of 5 stars

Following the death of my Dad, whose estate was very complicated, I turned to KCT for help. Throughout the process WB, my estate manager, was professional, patient and knowledgeable. He took time to a... See more

Company replied

Rated 5 out of 5 stars

After my Mam passed away, I was put in touch with KCT from my local Bereavement Office, and from that very first contact right through to the conclusion of what would have been a hugely daunting proce... See more

Company replied

Rated 5 out of 5 stars

My cousin died leaving myself and her sister as executors. We both had prior experience of applying for probate etc but for many reasons decided to appoint Kings Court Trust on a fixed price basis. I... See more

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Rated 5 out of 5 stars

Although probate is a lengthy process Kings Court Trust carried out the process in a professional manner. Will B kept me updated on a very regular basis and answered emails and queries promptly. Not... See more

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Rated 5 out of 5 stars

From the first day I had contact with Kings Court Trust, I have had nothing more than 100% professionalism. My contact was with Hayley Hutton and the later Katie Darby. Both ladies where very helpful... See more

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Rated 1 out of 5 stars

I'm reading all these great reviews,My dad passed,a lawyer was already found and sorting through my dad's affairs Always sounded p###ed off when contacting her..3years on still no update as to where w... See more

Company replied

Rated 5 out of 5 stars

When I was having trouble understanding any of the procedures, I was steered in the right direction by my Personal Estate Manager, Wayne Nobile. He took the time to answer even the most basic queries,... See more

Rated 5 out of 5 stars

Douglas Elson kept me up to date on developments. He was quick and reassuring in his responses to my questions. I found Douglas to be courteous and professional in his whole approach. Overall I have b... See more

Rated 5 out of 5 stars

I received excellent service from all members of staff that I had to deal with over the four months that it took to obtain probate for my mother’s estate. Everyone I emailed got back quickly and each... See more

Company replied

Rated 1 out of 5 stars

Father passed away 2021 lawyer appointed got really angry if my sister called for an update.My sister passed away 2023 so my other sister took over. Again became abrupt when she called and the lawyer... See more

Company replied

Rated 5 out of 5 stars

I consider myself very fortunate to have had Megan Willmott as my Probate Manager for the last two and half years. Having never gone through the probate process before, I felt a little daunted as to w... See more

Rated 5 out of 5 stars

Mariyam and the team at Kings Court made a very difficult period of my life much more manageable. Providing regular updates on the process and answering any questions I had in a swift manner. When it... See more

Company replied

Rated 5 out of 5 stars

I had exceptionally service from Kings Court Trust, they were professional but so understanding during this difficult, sad time. My probate officer, Ifzal Hussain explained everything to me, kept me u... See more

Company replied

Rated 5 out of 5 stars

Chloe C looked after the estate and was brilliant from start to finish – professional and genuinely compassionate throughout. The estate was wrapped up a while ago, but I wanted to leave a well-deserv... See more

Company replied

Rated 5 out of 5 stars

Jake Hodgson, who recently took over from Larna, who unfortunately left the company, continued to manage my late cousins estate with professionalism. He kept me fully informed and called me back prom... See more

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Rated 5 out of 5 stars

I engaged KCT to deal with probate for my mother's estate. Despite a colleague leaving half way through, Aoife Croft seamlessly offered us an efficient, friendly and timely service. I highly recommend... See more

Company replied

Rated 5 out of 5 stars

I appointed Kings Court Trust to look after my mum's estate. Eventhough there has been no face to face contact my personal estate manager is always on hand if I need him on the telephone. Very profess... See more

Company replied

Rated 5 out of 5 stars

Due to family issues, my case has taken 2.5yrs to obtain probate. My personal Estate manager Mr Wayne Nobile has been professional, articulate & supportive throughout this very difficult time. He ha... See more

Rated 4 out of 5 stars

Everything was completed calmly and easily for me while dealing with my brother's estate. From the initial telephone call with Joanna, Gareth collecting the documentation and then Sophia Dowden deal... See more

Rated 5 out of 5 stars

From first contact, we were treated diligently and respectfully. All clearly explained. Hannah Pick handled the process for us, kept us updated regularly and made the experiance comfortable for us. Th... See more

Company replied

Rated 5 out of 5 stars

After my aunt passed away, Hannah at Kings Court Trust helped us to navigate IHT and grant of probate incredibly efficiently. She was kind and respectful - and her clear and timely communication made... See more

Rated 5 out of 5 stars

As the sole executor of my mum’s estate I turned to KCT to assist me with first stage of Probate. Throughout the process the team gave me clear and professional advice at a time when my grief made cla... See more

Company replied

Rated 5 out of 5 stars

I used kings court trust to get a grant if probate for my husband's estate. At every stage they were very friendly, considerate, respectful and most of all professional. The first person I spoke to wa... See more

Company replied

Rated 1 out of 5 stars

After months and months and months of chasing hard for a timely distribution of my late mother's estate, we have quite simply had enough and don't know where to turn. My poor brother and... See more

Company replied

Rated 5 out of 5 stars

I was initially quite worried when I saw a probate solicitor listed as a co-executor on my mum’s will. I hadn’t heard of Kings Court and realised they were included because my mum had made her wil... See more

Company replied

Rated 5 out of 5 stars

It was a difficult task to find, hire and trust any agency to handle the claimant needs I had, especially from another country. During a tremendously difficult time Charles and Ifzal were profession... See more

Company replied

Rated 5 out of 5 stars

At a very difficult time in my familys life, having had no experience of dealing with a situation like this before, the usual concerns as to who to engage to deal with things was daunting to say the l... See more

Company replied

Rated 1 out of 5 stars

My beautiful brother Johan died in November 2023, and over two years later in 2026, Kings Court Trust still hasn’t finalized his estate. Johan was REAL - he was bigger than life, worked hard for ever... See more

Company replied

Rated 4 out of 5 stars

The helpful personal estate manager went through everything needed and soon obtained probate. The appointment of my children as trustees, an amendment to my wife's will and an update of the house regi... See more

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Rated 5 out of 5 stars

I had an excellent experience with Kings Court Trust who helped with an application for a grant of probate for my late brother. They were professional, approachable, and supportive throughout a very... See more

Rated 1 out of 5 stars

This company employs solicitors that have not got a clue about what they are doing, or how much money should be kept back. Then fills in paperwork incorrectly, which i was informed of by a staff membe... See more

Company replied

Rated 5 out of 5 stars

I found kings court trust very easy to deal with. They were professional and very quick to deal with any of my questions. In particular Mariyam is very helpful, friendly and easy to talk to. Her atten... See more

Company replied

Rated 4 out of 5 stars

An initial disappointing and negative experience. I was trying to retrieve my late Dad’s Will at a very distressing time. The Will is held by Kings Court Trust. Update 22/10/25 I am pleased to... See more

Company replied

Rated 5 out of 5 stars

Kings Court gave an excellent service regarding probate. They were professional and could be contacted when their advice was necessary. They charged a flat fee and dealt with HMRC regarding so... See more

Company replied

Rated 5 out of 5 stars

Kings court Trust have been amazing throughout the whole process. From my initial phone enquiry with Joanna through to Ifzal , who handled our probate request. I was kept informed and updated all... See more

Company replied

Rated 4 out of 5 stars

Chloe and the team were a massive help in getting my nan’s (Joyce) probate for her late partner processed. It was a long process but Chloe was brilliant throughout, she was always on hand whenever my... See more

Company replied

Rated 5 out of 5 stars

HT - Although I only visited the offices once in the early stages and never met my personal Estate Manager, I knew they were there if I needed them. I think they realised that my favoured form of cont... See more

Company replied

Rated 5 out of 5 stars

Following the death of a family member, and faced with a very complicated estate to administer, we enlisted the services of KCT - and were incredibly grateful we did! Throughout the process, Ali Yeate... See more

Rated 1 out of 5 stars

Absolutely terrible, as my niece has mentioned in her post , been told so much miss information, I wanted to be kept informed of everything that was happening in our case which never happened ! , onl... See more

Company replied

Rated 4 out of 5 stars

The initial contact & approach from Hayley at Kings Court Trust(KCT) was very respectful, prompt, helpful & knowledgeable resulting in achieving the grant of Probate within weeks. Hira was appointe... See more

Company replied


Company details

  1. Legal Services

Written by the company

Kings Court Trust are one of the UK’s largest specialist estate administration providers. Since they were founded in 2002, they’ve assisted on over 35,000 estates either by taking care of the entire estate administration process or offering their specialist services on complex cases. With their unrivalled knowledge and expertise, their legal and tax teams can advise on any situation and offer an exceptional service to Executors and bereaved families.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

851 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Invaluable support throughout a complex process

Following the death of a family member, and faced with a very complicated estate to administer, we enlisted the services of KCT - and were incredibly grateful we did! Throughout the process, Ali Yeates and her team were patient, supportive and accommodating. While the HMRC timeline was out of their control, their guidance and professional knowledge surrounding legal and tax issues was invaluable in helping us navigate the multiple hurdles we faced. Their flat fee was very reasonable for the work undertaken. Many thanks to Ali, Katie and Liz (among others).

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This was my first time having to get a grant of probate and I’m so glad I went with Kings Court Trust they talked me through everything and explained in great detail.
I had my own personal Advisor Hannah Pick she was so helpful and always on hand if I had any questions that needed answering.

This matter was dealt with very quickly which could have taken longer.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication both with…

Excellent communication both with Charlie and Wayne throughout. Process was quick and efficient. They were both extremely helpful and courteous.
Thank you very much for your help during this difficult period.

19 November 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Hello,

Thank you for taking the time to share your feedback with us. I am pleased to see you were satisfied with the service we provided. I will share your review with Wayne, Charlie and their teams.

Kind Regards,

Rated 5 out of 5 stars

Outstanding support all through the process

After my Mam passed away, I was put in touch with KCT from my local Bereavement Office, and from that very first contact right through to the conclusion of what would have been a hugely daunting process, KCT were there every step of the way and put everything in plain English, no jargon, questions answered quickly and without fuss. I cannot thank or rate them high enough. A special mention to Ellie and her team, they were so helpful, professional and sympathetic when it was needed.

20 November 2025
Unprompted review
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Reply from Kings Court Trust

Hello,

Thank you for sharing your feedback. I will share your feedback with Ellie and her team.

Kind Regards,

Rated 5 out of 5 stars

Highly recommend

Step by step guidance was given which was extremely helpful. The whole process was made easy by our contact, Hannah Pick, who was professional, approachable and efficient, would highly recommend.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Thorough and professional service

Following the death of my Dad, whose estate was very complicated, I turned to KCT for help. Throughout the process WB, my estate manager, was professional, patient and knowledgeable. He took time to answer all my questions and was always available via e mail and phone. I would recommend KCT, particularly if you are dealing with a complicated estate, because they know their stuff and get the job done. Many thanks to Will Balman.

10 November 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for leaving us a five star review. I will feed this back to Will and the rest of our team!

Rated 5 out of 5 stars

Pleasantly surprised

I was initially quite worried when I saw a probate solicitor listed as a co-executor on my mum’s will. I hadn’t heard of Kings Court and realised they were included because my mum had made her will through FreeWills.co.uk, which (I assume) partners with Kings Court. My first reaction was negative and I instantly feared the worst.

However, Joanna completely changed my impression. She was so kind and reassuring, explaining clearly that there was no obligation to use their services, and outlining the benefits if I chose to. In the end, I went with another solicitor who offered a slightly cheaper quote, as funds were very tight at the time, but had that not been the case I would have happily used Kings Court.

My experience with Joanna was so positive that I wanted to leave a review for anyone else who, like me, might feel anxious seeing Kings Court listed on a loved one’s will.

1 August 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for taking the time to leave us a five star review. I will pass on your feedback to Joanna and the rest of the team!

Rated 3 out of 5 stars

Err on the edge of caution

UPDATE :: Stuart did contact me and a timely, positive outcome has been received.

I was recommended KCT when my fathers solicitors ceased undertaking Estate management. In the initial stages, they were very supportive, contacting me almost daily. I had plenty reservations, and wanted to go elsewhere but was assured I was in safe hands. I was quoted over £10K - not a chance. My level of service was discussed with my former solicitor who knew my dad, wrote his Will etc and it was deduced I only needed the basic package I paid my fees upfront. That's when it went downhill. Communication was short coming, not answering emails, calls, repeat requests for the same information. Fast forward 6 months, I've been informed i am liable for IHT with an additional fee of £5000 plus VAT. I feel they charmed me when at my most vulnerable, never had to deal with Probate before and I trusted them. Had they done an initial assessment in the early stages and provided me with an accurate assessment of the complexities then I could have made a more informed decision. I now feel I was railroaded and in a position where I have to pay this when I could have otherwise gone elsewhere. I already made their work easy by paying our accountant to complete some of the tax forms

29 October 2025
Unprompted review
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Reply from Kings Court Trust

Dear Paula,

I am sorry to hear that you are disatisfied with the service currently being provided. I would like the opportunity to look in to this further for you. I have requested your contact details through Trustpilot so that i can locate an estate and contact you privately.

Kindest regards
Stuart Cook
Customer Relations Officer

Rated 5 out of 5 stars

Probate

Upon the passing of my daughters mother in March 2024, I was recommended KCT by Mr Rory Shipton of SJP due to a long association with Angela.
Mr James Ryan was my initial contact & guided me through the probate process,until he moved on in Sept/Oct
2024
Mr Will Balman then took over the process in Oct 2024 & although communication has been by emails, he has guided me smoothly through the process up to it's conclusion this month.
May I thank WB for his patience & understanding through this challenging period.

25 October 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for takinng the time to leave us a five star review. I will pass this on to Will and the rest of his team!

Rated 3 out of 5 stars

I wanted to compliment Liz Fielding

I wanted to compliment Liz Fielding. At times I have found the whole process a bit messy and so many times unable to speak to anybody and feeling lost in the whole process I came across Liz having found the number at the bottom of an email that was sent to me and I decided I would call the number not knowing even who I was talking to and the moment I contacted Liz she was outstanding and so patient, understanding and explained everything so clearly, professionally. I would call Liz at one point regularly and every time without fail Liz would pick up and if I got no answer there was always a message for me and never a moment where I was made to feel I was a problem. Her attitude was outstanding and I kept thanking her for her understanding and kindness and nothing nothing was a problem for her. My journey with Probate and Sale of the house was made so much easier thanks to Liz.

1 October 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for taking the time to leave us a review. I will pass this on to Liz and the rest of her team!

Rated 4 out of 5 stars

Overall the probate process has been good

Overall the probate process has been quite long, this has been mainly around issues with the estate, due the the length of time the process has taken we had more than one Personal Estate Manager, I must say the most recent Estate Manager WB has been brilliant, reply's quickly to information requests and conducts themselves in a very professional manner, very happy with WB's progress with our application and wrapping up of the estate.

20 October 2025
Unprompted review
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Reply from Kings Court Trust

Thank you for taking the time to leave us a four star review. I will pass this on to the rest of our team!

Rated 4 out of 5 stars

Intervened and were helpful

An initial disappointing and negative experience. I was trying to retrieve my late Dad’s Will at a very distressing time. The Will is held by Kings Court Trust.

Update 22/10/25
I am pleased to say that Phil and Paul of Kings Court have intervened and promptly retrieved the documents and sent via registered post.

Thank you.

17 October 2025
Unprompted review
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Reply from Kings Court Trust

Dear Jayney

Thank you for your feedback. I appreciate that this must be an extremely difficult time for you and your family and I am very sorry for your loss.

I can see that since your review, our team have been in touch to confirm that your Will writer can be contacted and we have offered to ask them to contact you directly to assist in retrieving the Will.

If you have any further concerns, please contact us and we will do all we can to assist you.

Kindest regards
Stuart Cook
Customer relations officer

Rated 1 out of 5 stars

It gives me no pleasure to write this…

It gives me no pleasure to write this review of Kings Court Trust.

Our family is still dealing with this company 16 months into the process of a Will distribution. We are at a complete loss as to getting KCT to distribute said estate. There are currently no legal issues, all identity checks have been made and verified by KCT. Probate was granted last December (‘24) and the bulk of the estate are the proceeds of a property sale that took place in January (‘25), i.e. resides in cash. We feel that 10 months has been ample time to deal with this estate.

In a statement on the KCT website CEO Paul Toghill has this quote to his name;
“Paul is passionate about ensuring a positive and seamless experience for families during a difficult time”.

As a family we have not received a “positive seamless experience”. What is worse is that we have experienced no compassion, reassurance or acknowledgment that this is a difficult time, or that our money is being well cared for.

Any attempt at getting concrete dates on the dispersal of funds or even a final balance of funds has been met with non-committal answers that seem intended to kick the can down the road, or worse, that our case is a burden on an already busy accounts team. I should add that this service is costing the family £12,000 and at no point have we felt KCT is actually working for us.

The experience has taken its toll on all involved from our executors right down through the family, and one family member has sought medical help with stress related health issues.

Finally we would like to say that in our experience Kings Court Trust have shown a total lack of accountability and worse a basic lack of kindness. A lack of kindness for the memory of the deceased and her surviving family. This is the most upsetting side of this whole process.
This is not a situation we would wish on any other family experiencing the loss of a beloved Mother, Grandmother and Great Grandmother.

13 October 2025
Unprompted review
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Reply from Kings Court Trust

Dear Ms Little,

I am sorry to hear that you are disatisfied with the service currently being provided. I would like the opportunity to look in to this further for you. I have requeted your contact details throuugh Trustpilot so that i can locate an estate and contact you privately.

Kindest regards
Stuart Cook
Customer Relations Officer

Rated 5 out of 5 stars

Always on hand.

I appointed Kings Court Trust to look after my mum's estate. Eventhough there has been no face to face contact my personal estate manager is always on hand if I need him on the telephone. Very professional.

10 October 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Thank you for taking the time to leave us such positive feedback. I have requested your details privately through Trustpilot so that i may locate the estate in question and pass the feedback on to the releventy estate manager and their team!

Rated 5 out of 5 stars

Estate support and GOP.

We instructed KCT to help us with some technical aspects on my mother’s estate and thereafter to prepare the application for Grant of Probate, which has just been received. Hannah Pick was our brilliant manager who guided us through the whole process and was assisted with technical support from Sam who was also excellent. The whole experience was professional and courteous at an obviously difficult time. Very happy to recommend KCT for any aspect of estate administration and Trust support. Thank you again, Andrew and Sue.

10 October 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Thank you for leaving us a five star review! I will pass this on to Hannah, Sam and the rest of our team!

Rated 1 out of 5 stars

Impossible to contact

Impossible to contact. Letter sent in March 2025 to Bath address has just been returned (October 2025) by Post Office marked "Gone away". No response from telephone, either using number given on storage card (0845 126 0891) or from WhatsApp (0300 303 9000). Just as well my new Will is with another storage company!!!

9 October 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Dear Mr Spratt

I am very sorry that you have had difficulty contacting us. We had moved from our Bath office some time ago and I am unable to explain why your letter was not returned to you sooner.

Similarly, I unsure why you were unable to speak to us as the second number shown in your message is our correct telephone number.

I’ve requested your details through Trustpilot so I can reach out to you directly and make sure you have our contact information if you’d like to discuss anything further.

Kindest regards
Stuart Cook
Customer Relations Officer

Rated 5 out of 5 stars

Kings court Trust have been amazing…

Kings court Trust have been amazing throughout the whole process.
From my initial phone enquiry with Joanna through to Ifzal , who handled our probate request.
I was kept informed and updated all the way through .
They have made a very challenging time and process a lot easier.
Thank you

6 October 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Thank you for taking the time to leave us such positive feedback! I will pass this on to Ifzal, Joanna and the wider team!

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Always kept me upto date with my case.

19 September 2025
Unprompted review
Kings Court Trust logo

Reply from Kings Court Trust

Thank you for leaving us a five star review. I will feed this back to the rest of our team!

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