Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been experiencing problems with our router and I spoke to a KC representative who was in my area. She requested a phone call so firstly I received great customer service from HER. Then receive... See more
Company replied
Matt and Jake had a tough job digging up a 15 foot long trench in the garden and then linking the fibre. They worked flat out for about 3 hours and remained polite and conversational throughout. Expla... See more
Company replied
Blake and Ellis were absolutely top class, super efficient and quick in getting the job done. Really friendly and helpful in setting up the new app and ensuring all our devices were connected again.
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Blake and Ellis are a brilliant install team
Blake and Ellis are a brilliant team for a quick and respectful installation. They’re great throughout and would definitely recommend them
28 May 2026
Unprompted review
Reply from KCOM
Good morning.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
On time and connection really quick.
On time and connection really quick.
23 May 2026
Unprompted review
Reply from KCOM
Good morning Craig.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Kcom
Kcom . Really helpful and polite.
Blake and Ellis gave a 100 %
Thankyou.
22 May 2026
Unprompted review
Reply from KCOM
Good afternoon Jackie.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
So far so good very good speed and very…
So far so good very good speed and very happy with installation. Blake and Ellis was very polite helpful and did their job to a high standard. Would highly recommend.
21 May 2026
Unprompted review
Reply from KCOM
Good afternoon Vicky.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Salesmen and installation…
Salesmen and installation engineers.Easy to chat to..Polite and helpful.....
20 May 2026
Unprompted review
Reply from KCOM
Good morning Stuart.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
After reporting a fault (caused by…
After reporting a fault (caused by another contractor) the Kcom engineer arrived 2 hours later and worked all day until the repair was complete. Excellent service.
15 May 2026
Unprompted review
Reply from KCOM
Good morning Susan.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Easy and quick
The process of signing up was super easy everything i have requested was sorted in under 20 minutes.
27 May 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Installation of fibre.
Installation of fibre.
Blake and Ellis were friendly, courteous and extremely helpful. Took time to call us beforehand and to explain everything during their visit. Quick, efficient and considerate work. Thank you.
26 May 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Kcom fibre installation
I’ve recently had a new fibre installation in to my home. The two Kcom technicians, Blake and Ellis did a great, tidy job and nothing was too much trouble.
Excellent ambassadors for Kcom.
21 May 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Reply from KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
very satisfied
The Lady on the phone was very knowledgeable, friendly and made everything understandable. We felt as though we were getting the right product for our needs and the process was quick and easy.
26 May 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Excellent service
Excellent service; any technical issues were resolved quickly and with care. A local call centre with people who know what they are doing is a breath of fresh air. Fab company.
26 May 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Rip of Kcom
Just signed up with kcom for 39.99 a month only to be billed 52.05 on first month then 64.98 on second month, kcom will tell you one price over the phone and the billing will be higher. they blackmailing people to sign up only to rip em off on the billing
7 April 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us.
Many thanks,
Adrian
Fantastic friendly team made the switch…
Fantastic friendly team made the switch pain free and simple great product and service at a reasonable price
26 May 2026
Unprompted review
Reply from KCOM
Good morning,
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
cheap additional routers and a charming…
cheap additional routers and a charming tea bag in loose leaf
26 May 2026
Unprompted review
Reply from KCOM
Good morning Erwin.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Highly Recommend KCOM Service.
installation was carried out with out and issues and exactly on the time scale agreed. Installation engineers were very friendly and explained everything. Broadband speed is exactly as per the agreement. I would 100% recommend KCOM and the price is very competitive in the broadband market.
15 May 2026
Unprompted review
Reply from KCOM
Good morning Michael.
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
Reply from KCOM
Good morning Valerie.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Matt and Jake did great
Matt and Jake did a fast, neat job of the installation. I was impressed with how hard they worked to get the job done. They explained everything clearly and left me with a great new internet service.
22 May 2026
Unprompted review
Reply from KCOM
Good morning Russell.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
The engineers
The engineers, Ellis and Blake, who installed my wi-fi were very friendly and helpful.
21 May 2026
Unprompted review
Reply from KCOM
Good morning Sheila.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Friendly and professional
Matt and Jake did a great job of connecting us and were tidy and professional whilst being friendly and approachable also. Phoned customer service today and they dealt with my question very quickly and were very keen to give great customer service and satisfaction. Thank you to you all
20 May 2026
Unprompted review
Reply from KCOM
Good morning Mrs Dunstan.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
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