Kcom came out to re connect us after building works severed our cable. Jonathan/chris/andy re dug the cables to the correct depth , to a high standard and expalined everything before/during and afte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... See more
Company replied
The speed and efficiency they dealt with my 'fault' was first class. Indeed engineer visited and rectified cable problem same am as reported . A timely reminder in these times of competition of how... See more
Company replied
Danny made the whole experience simple and straight forward. I didn't have to answer any complicated questions or understand the technology behind the boradband service, he took all that stress away a... See more
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from Mac
Fantastic service from Mac - he explained all the various options very clearly - so helpful trying to get me the best deal for my mum. Very polite & friendly.
30 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Helpful and polite on phone
30 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was very easy to find what i wanted
26 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Very polite
Very polite, a lot of ppl skills I’m happy with his sales skills
30 June 2026
Unprompted review
Reply from KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
A local company provides a great…High speed internet service dir a very reasonable price!
A local company provides a great service for years. All local people should be supportive.
The process of renewing our contract was so simple, effortless. Customer service is very good & staff are very friendly to deal with!
23 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Kcom are a good company
Kcom are a good company, there broadband are very good fast, + talk to human people not robots
29 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Excellent service from Mac
Excellent service from Mac. Helpful , friendly , patient and professional. A really great helpline experience. Thank you.
29 June 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Great customer service very satisfied…
Great customer service very satisfied with the outcome and great communication
29 June 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
They made is easy and simple to switch…
They made is easy and simple to switch to a new contract
29 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was so easy to have that…
It was so easy to have that conversation with Sam. I’ve now improved what was already great, my new contract.
22 June 2026
Unprompted review
Reply from KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Contacted the regarding my Mum's WiFi…
Contacted the regarding my Mum's WiFi signal. Mac was extremely patient and helpful, talking me through all the stages of checking the equipment, resetting it and changing speeds etc On the phone over an hour and hopefully we have sorted the problem
29 June 2026
Unprompted review
Reply from KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Was recommended about KCOM & so glad…
Was recommended about KCOM & so glad we took out a contract.From ordering through to the installation,the process was excellent,
2 June 2026
Unprompted review
Reply from KCOM
Good afternoon Andy.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Mac helped me for over an hour
Mac helped me for over an hour to sort my internet out, easy to follow instructions and easy to talk to,
26 June 2026
Unprompted review
Reply from KCOM
Good afternoon Zee.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Switching …
After making enquires about switching our current provider to K Com our experience with the call handler Jennifer provided us with all the information we required everything was clearly explained to us under no pressure at all , looking forward to been a customer with KCom
26 June 2026
Unprompted review
Reply from KCOM
Good morning Yvonne.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Excellent and very efficient install by…
Excellent and very efficient install by Blake and Ellis. Explained everything. Very tidy. First class customer service.
25 June 2026
Unprompted review
Reply from KCOM
Good afternoon.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Matt was helpful ...clear and…
Matt was helpful ...clear and precise...I understood everything clearly about what would happen from start to finish
24 June 2026
Unprompted review
Reply from KCOM
Good morning Nicola.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella
Easy change over 👍…
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately £11 a month. What’s not to like - very pleased 👍
24 June 2026
Unprompted review
Reply from KCOM
Good morning Les.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Excellent product and extremely polite and…
Staff are extremely polite and knowledgeable, very respectful of my home and requirements.
24 June 2026
Unprompted review
Reply from KCOM
Good morning Audrey,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella
Excellent service from initial enquiry…
Excellent service from initial enquiry through to installation. Friendly, professional, efficient and well organised.
15 June 2026
Unprompted review
Reply from KCOM
Good morning,
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
Fibre optic installation
We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after change over from previous provider. Did a neat and tidy job on a red hot day
22 June 2026
Unprompted review
Reply from KCOM
Good morning Mark,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.