KCOM Reviews 

Great network. Good for beginners hassle free

Great to talk to a real person straight away. Helen was able to answer all my questions and alleviate my concerns about switching. Friendly and helpful service.

Person I spoke to didnt seem like he was reading from a script it was like speaking to someone I knew and he was very helpful

Quick and easy.

My experience has only been positive as a new customer

Easy to use website for arranging an internet connection during a house move

Great customer service for our house move - basically plugged from one house to another!

Been with kcom lifetime and can't normally fault the service. but when I had a technical issue with my broadband it took lots of phone calls and lots of repeating myself and troubleshooting steps . I was advised by one call handler its not there problem and to maybe go buy s third party router out my own money. Technical support call center need more training in listen to customers and not repeating same troubleshooting steps as previously technical advisor. I was then contacted by a customer service assistant due to the amount of calls made to technical support. I had a engineers pro appointment who did few checks on his laptop and then said it must be the ethernet cable to the router is the problem but the call center said the ethernet is fine many time. More training for technical support needed

Blake and Ellis were friendly and efficient- great job

Fab service! Very helpful!

I had to set up internet to work from home, I discussed with the agent the minimum speeds i would need and they outlined the best options for me which where reasonable compared with mobile internet prices.

I went in to the building and after providing my details, about 10-15 minutes later after hearing the terms i had my eero ordered and there was no upfront costs and they gave me 14 days to try it out and decide if the package worked for me.

Matt and Jake came to install my wifi etc today, fab lads, in and out no mess, helped me with the app and set up, thanks

I require to move my account to a new address and spoke with a lady on the phone. She was extremely helpful and very happy to assist me with the details of moving it and booking the new installation. She explained everything and ensured that I understood what I was to do and what the engineer would do. Brilliant customer service.

Greg and Thomas were brilliant, fast, knowledgeable and friendly.
Thank you to them

The install and network guys were excellent. Really informative and tidy workers.Matt and Jake

Kcom fitted my internet connection. Corrispondance all the way through explaining each part. Engineer came when expected. He was polite, helpful and professional. Easy to connect via my phone and highly satisfied with results.

Very professional, very courteous, ended call feeling happy that all will go well

From when thay.fit it to it being turned on was great

After a bad start getting the request for an installation approved (3 times we tried and each time were told you could not) we managed a chat with your road show people locally. They gave us a name and a number and Mike sort out the problem as my neighbour underneath verbally approved a way leave (he is one of your customers) job sorted 👍