I purchased a front and rear panel to replace an old one. Unfortunately it wasn't what I expected to be so I returned it. The customer service was excellent during the return process hence the 4 sta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The grab rails look very good quality, and we're well packaged. Given four stars, as the review email came before the product, but when I emailed the company about this, they came back to me very quic... See more
Company replied
I ordered a p shaped bath panel in error without checking dimensions properly. I contacted the company & spoke to a lovely lady called Stacey who helped me through the process to return the item.... See more
Company replied
A really positive experience with this seller. I ordered some filters for a hot water tap and once they’d been delivered discovered that there was more than one option and I’d bought the wrong ones. I... See more
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Company details
Written by the company
Just Baths are a leading supplier of freestanding baths and all your bathroom products. We are proud to supply the leading brands in bathrooms and with our award winning customer service team, you are sure to receive the best service. View our full collection online and call us direct to discuss your requirements in further detail and we'll be happy to help.
Contact info
Rhodes House, 6-18 Tulketh Brow, PR2 2SH, Preston, United Kingdom
- 01772954749
- info@justbaths.co.uk
- justbaths.co.uk
4.4
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Just Baths
Hi Amanda, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Fantastic company great prices quick…
Fantastic company great prices quick delivery and great customer service the gave me great service lowest price ever at least £50 cheaper than elsewhere and added a further £10 new customer discount I cannot remember the ladies name at customer service but she’s a diamond and a credit to the company thank you
26 January 2026
Reply from Just Baths
Hi David, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Philip, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi John, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
The grab rails look very good quality
The grab rails look very good quality, and we're well packaged. Given four stars, as the review email came before the product, but when I emailed the company about this, they came back to me very quickly to say that the delivery would be tomorrow (or today, the 6th January).
6 January 2026
Reply from Just Baths
Hi Colin, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
small cloakroom sink
Ordered a small cloakroom sink. Arrived next day.
Well packed so no damage.
Great price too.
4 December 2025
Reply from Just Baths
Hi Mr Cantwell, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Maureen, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Excellent Customer services, despite item arriving damaged!
I ordered a bath panel. We needed the item quickly and I contacted customer services and Stacey informed me promptly of the delivery date.
Unfortunately, the item arrived damaged! Apparently customers need to check contents ideally straight away and notify :Just Baths' within 2 days of any damage on the item.
As soon as it was delivered my husband unpacked it and found unrepairable damage on the bath panel in 2 area's.
I took 2 photos and sent it to 'Just Baths'. Stacey quickly got back to me and explained she would let the supplier know and organise a refund that I requested because I needed it urgently and also I felt I wouldn't trust another one being delivered damaged again by the courier and so we opted to buy one in a store.
Stacey kept me informed all the way and my refund was quickly provided.
I'm very impressed by Stacey's professionalism and excellent customer services. On that basis I highly recommend this company!
5 December 2025
Unprompted review
Reply from Just Baths
Hi Lizzie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi S Morris, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Kartel mirror cabinet excellent…
Kartel bath mirror cabinet excellent quality. Love the grey side panels and finish. Easy two point wall hanging points. Delivered in perfect condition and promptly.
9 November 2025
Reply from Just Baths
Hi Tony, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Steven, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
all very good
28 October 2025
Reply from Just Baths
Hi Kevin, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi A Courtneidge, sorry to see your order arrived damaged. I can see the case has been reviewed, and we emailed you this morning to confirm a replacement had been issued.
We will reach out shortly to discuss further, but in the meantime, please check your email for further detail regarding the replacement. Thank you – Just Baths
Great product much better than i though…
Great product much better than i though it would be for the price. Very good communication.
2 November 2025
Reply from Just Baths
Hi Andy, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Delivered on time and product was…
Delivered on time and product was exactly what I ordered.
24 October 2025
Reply from Just Baths
Hi Neal, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Item not in stock but gave me choice…
Item not in stock but gave me choice waiting for delivery or refund which I found very good
27 October 2025
Reply from Just Baths
Hi Balbir, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Very happy with just baths very quick…
Very happy with just baths very quick service and delivered on time
20 October 2025
Reply from Just Baths
Hi Jane, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Great product range and price
Great product range and price. Prompt delivery with a helpful courier and item arrived well packaged and as described. Customer service was excellent - I had ordered the wrong type of bath waste and they immediately advised me of the compatible products and changed my order without any delay.
17 October 2025
Reply from Just Baths
Hi Nicola, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
The tap part
The tap part came on the day they said it would and was exactly as ordered
14 October 2025
Reply from Just Baths
Hi John, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Brilliant packaging and bath panel is…
Brilliant packaging and bath panel is exactly what i needed
4 October 2025
Reply from Just Baths
Hi Matthew, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
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