I purchased a front and rear panel to replace an old one. Unfortunately it wasn't what I expected to be so I returned it. The customer service was excellent during the return process hence the 4 sta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The grab rails look very good quality, and we're well packaged. Given four stars, as the review email came before the product, but when I emailed the company about this, they came back to me very quic... See more
Company replied
I ordered a p shaped bath panel in error without checking dimensions properly. I contacted the company & spoke to a lovely lady called Stacey who helped me through the process to return the item.... See more
Company replied
A really positive experience with this seller. I ordered some filters for a hot water tap and once they’d been delivered discovered that there was more than one option and I’d bought the wrong ones. I... See more
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Company details
Written by the company
Just Baths are a leading supplier of freestanding baths and all your bathroom products. We are proud to supply the leading brands in bathrooms and with our award winning customer service team, you are sure to receive the best service. View our full collection online and call us direct to discuss your requirements in further detail and we'll be happy to help.
Contact info
Rhodes House, 6-18 Tulketh Brow, PR2 2SH, Preston, United Kingdom
- 01772954749
- info@justbaths.co.uk
- justbaths.co.uk
4.4
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Customer service far beyond the norm
We'd researched our need for a new bath extensively and in doing so found Just Baths to be extremely helpful, friendly and indeed fair in how they helped us finalise the correct product. Often businesses don't listen or take reasonable steps to assist customers these days but Just Baths and Erica in particular helped us to quickly and effectively solve our queries. I would have no hesitation recommending Just Baths to others.
28 April 2026
Unprompted review
Reply from Just Baths
Hi Timothy, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Fast efficient service and delivery
Fast efficient service and delivery. Excellent product
30 March 2026
Reply from Just Baths
Hi Steve, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
the quality is top
the quality is top. but even though there was a chip in one of the radiators. they came well wrapped up. it must have been in transition.
1 April 2026
Reply from Just Baths
Hi Stuart, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Flimsy bath panel ended up going to b&q…
Flimsy bath panel ended up going to b&q for replacement and the one we bought from just baths went the trip
29 March 2026
Reply from Just Baths
Hi Anthony, thank you for your feedback. I’m sorry to hear you were disappointed with the bath panel.
The product you purchased is from our budget range, which is designed to offer a more cost-effective option, as a result, it may not feel as sturdy as some of our premium ranges.
I’ve tried to reach you using the phone number provided with your order, but it doesn’t appear to connect. I would still really like the opportunity to speak with you and see how we can help resolve this.
Please could you give me a call on 01772 954749 at your convenience, and we’ll be happy to discuss a suitable resolution. Thank you - Cameron, Sales Manager
Very efficient staff handling order
Very efficient staff handling order, and the driver was great with my mirror . Prompt delivery as bathroom installers were wanting it onsite to assess position of installation.I would definitely order from company again.
16 March 2026
Reply from Just Baths
Hi Zo ay, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Catherine, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Carolyn, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
It wasnt just for baths it was who they…
It wasnt just for baths it was who they use to deliver the goods. Kartell absolute garbage
7 March 2026
Reply from Just Baths
Hi Kerry, thank you for your feedback, and we’re very sorry to hear about your experience.
We understand how disappointing delivery issues can be. While this was handled by one of our delivery partners, we do feel it’s a little unfair for this alone to result in a 1-star review.
I’ll be in touch shortly to gather a few more details and see how we can help put things right. Thank you - Cameron, Sales Manager
The fact that if you’re turning the toilet waste pipe left or right the you need enough gap at rear of toilet spout thus this provides that. As it’s got a low level cistern has flush pipe to pan
The company sent the toilet set promptly after a telephone call to determine the times of the day when it’s suitable to deliver and confirming address details etc
28 February 2026
Reply from Just Baths
Hi Mohamed, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
I recently ordered a bath from Just…
I recently ordered a bath from Just Baths, and couldn't be happier with the customer service I received. The delivery was fast and the bath arrived in great condition, and the customer service team were so helpful from the initial purchase, to order and delivery updates. Couldn't be happier, would definitely order from this company again
11 March 2026
Unprompted review
Reply from Just Baths
Hi Ben, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
I ordered a towel radiator for my…
I ordered a towel radiator for my bathroom from this company, they went above and beyond to arrange delivery to suit me and also helped me with placing the order. Brilliant company!
17 March 2026
Unprompted review
Reply from Just Baths
Hi Jade, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Great service and easy to deal with…
Great service and easy to deal with will recommend to friends
18 March 2026
Unprompted review
Reply from Just Baths
Hi Colin, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Amazing service and stunning bath
Amazing service and stunning bath! Thank you to the just baths team! 10/10
23 March 2026
Unprompted review
Reply from Just Baths
Hi Christopher, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Never again
Would never buy another item from this company, I bought a £50 radiator that didn't fit (my fault) but they wanted £25 to return it, absolute sham of a company
28 February 2026
Reply from Just Baths
Hi Lee, thanks for your feedback. I personally contacted you to help resolve this and offered to collect the radiator for £10, or alternatively provide a returns address for you to send it back yourself.
I’ll try to contact you again today so we can revisit the return and hopefully get this resolved. Thank you - Cameron, Sales Manager
Absolutely shocking service ordered a…
Absolutely shocking service ordered a sunburst radiator was suppose to be Brand new mint condition. These Lot sent me a damaged product paint coming off the radiator bubbles on the radiator like some amateurs painted the radiator orange in return they offered me paint to paint the radiator and £30 refund loll Absolutely joke of a company do not buy do not risk £30 QUID is a insult plus u want me to paint a radiator which was suppose to be painted allready
27 February 2026
Reply from Just Baths
Hi Awais, I am sorry to hear that your order did not arrive in acceptable condition.
I can see we offered to replace the radiator for you as well as offering the refund amount and touch up paint in case you could not wait for a replacement.
I have tried to reach out to you today via telephone to offer a more suitable resolution but unfortunately the number would not connect. I have emailed you my details if you could get in touch - Jade, Just Baths.
Still chasing refund on returned item
Ordered a bath panel. Unfortunately it was the wrong size, my fault. Arranged to send back, had to pay for their courier to collect. I’m still chasing a refund 3 weeks later. Emails are replied to, saying they need to check with manufacturer that it has been received. The order was sent back with their own courier and tracked, so delays not acceptable.
23 February 2026
Reply from Just Baths
Hi Paul, I’m sorry to hear there’s been a delay with your refund. I’ve just tried calling the number listed on your order but wasn’t able to get through.
When you have a moment, please give me a call back on 01772 954749 and I’ll make sure this is sorted for you as quickly as possible. Thank you - Cameron, Sales Manager
Reply from Just Baths
Hi Mr David, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Martin, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Reply from Just Baths
Hi Jackie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
Good service.
27 January 2026
Reply from Just Baths
Hi David, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths
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