Just Insure Reviews 

609
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordability and competitive pricing, often finding rates significantly lower than other providers, which leads to remarkable savings. Many people highlight the excellent customer service and helpful staff, describing them as professional, patient, and quick to respond. The overall service is often noted for being easy to use and user-friendly, making the insurance process smooth and stress-free. However, some customers also noted concerns regarding unexpected rate increases and feeling overcharged for mileage not driven. A few other people also felt that customer service was sometimes poor, describing experiences with rude or unprofessional staff, and unreturned calls.

What people talk about most

Price

Users describe positive interactions with price, with many finding the service affordable and offering great... See more

Customer service

Customers consistently note positive experiences with customer service, praising its excellence, helpfulness,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising specific representatives for their... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the ease of use and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the app's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

609 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(609)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible company do not believe any…

Horrible company do not believe any positive reviews they are lies !! This company will overcharge and not refund. You will end up finding rates just as cheap with other companies who don’t use pay per mile rip off !! Don’t end up being threatened with collections or creditors when overcharged for miles you don’t drive. Don’t be another sucker!!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

They always are in contact and its…

They always are in contact and its simple,pay your fee,lowest around arizona,for the poor which is ME,ALL THERE STAFF ARE UNDSTANDING AND COMMUNICATIVE..OR I WOULD BE TAKING A BUS IN MY INDUSTRY BUSES ARE USELESS ... THANK YOU JUST INSURE

5 August 2025
Rated 1 out of 5 stars

Lack of customer service

They have customer service agents that lack empathy like Lupita. They should train their customer service how to actually have customer service, instead of disregarding how they make their own customers feel. They hire people who lack any care.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

I enjoy 😊 paying by the mile

I enjoy 😊 paying by the mile!!
Especially since I don’t drive around lot, expect when I have a lot of miles driving to my medical appointments, Just always has my back.

3 July 2025
Rated 1 out of 5 stars

Too expensive and they are very rude

They cancelled my policy and are acting very rude I paid them five times and they cancelled for non payment and gave only seven days to pay a sixth time in the same month when they told me it would only be $30 per month 😭 they seem to be a little racist as well..

9 July 2025
Rated 5 out of 5 stars

Awesome

Awesome. People have to be blind and totally ignorant to use any other car insurance basically..Period! Had State Farm for years, and they were the best priced $158 monthly. Just Insure $50. You do the math!?

And for those who think they know something they don't. I've been a state licensed producer for 15 years.

Quit being so mindless people.

9 July 2025
Rated 1 out of 5 stars

Horrible Insurance

Horrible Insurance
I went with this insurance awhile back and it was the worst mistake of my life. Even though I didn't drive as much they found every way to charge me no matter what. I use my car for work and back and they want me to pay 300 a week that is insane and then they threatened to have the charge on my credit if I didn't pay. Please do yourself a favor and stay far away from Just Insure!!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Just Insure is legit!

Just Insure is legit!!

If you drive very, very little like me, and you are sick and tired of paying hundreds of dollars a month to insure a car you rarely drive, just get Just Insure.
I had heard about pay-per-mile, and thought it would be perfect, but didn't think pay-per-mile insurance was real (and available in NV) until I found Just Insure!

I seriously appreciate Lupita for her knowledge and help when I called. She confirmed that they do contact the DMV to update their files. And she even did it for me while we were on the phone! I saved almost 70%! I drive around 150 miles a month. But you can use the slider in the app to simply increase your miles to 500, 1000+ a month, whatever you use, and the price goes up accordingly, but not by that much. Finally! A legit. No BS, pay-per-mile insurance company for infrequent drivers! Thank you Just Insure!

21 July 2025
Unprompted review
Rated 3 out of 5 stars

Rate increase

When i first enrolled my rate was 38 cents a mile. Now 90 days later my rate has gone up to 42 cents a mile. The reason was I didn't have a long credit history. My credit history was the same 90 days ago at 38 cents and I have paid bill on time. I also had to turn the GPS locator on my phone. It was charging my account when I wasn't driving.

6 June 2025
Rated 5 out of 5 stars

Estella Montoya was extremely helpful

Estella Montoya was extremely helpful. I needed help with my insurance showing as "confirmed" in the NV DMV system. She resolved the situation and by the end of the call my insurance issue with the DMV was resolved. I appreciated her kind and efficient support. Thank you, Estella.

25 June 2025
Unprompted review

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