Just Insure Reviews 

609
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and making interactions pleasant. Many people highlight the excellent customer service, noting quick responses and personalized assistance. The overall service and user experience are often described as easy, straightforward, and enjoyable, particularly for those who drive less. Consumers appreciate the significant savings achieved compared to traditional insurance plans, finding it inexpensive and flexible. However, some customers also noted concerns regarding pricing, mentioning unexpected rate increases or feeling overcharged for mileage. Additionally, a few people mentioned dissatisfaction with customer service, describing experiences with unreturned calls, rudeness, or a perceived lack of empathy.

What people talk about most

Price

Consumers find price to be ambiguous, with many reviewers praising the affordability and savings, especially... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, with many reviewers highlighting the excellent customer... See more

User experience

Customers had positive experiences with user experience, finding the application user-friendly and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

609 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(609)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was power walking not driving when I…

I was power walking not driving when I got a post from just telling me that it charged me . I can walk pretty fast but if it happened this one time it makes me wonder how many times it's done it in the past and I just did not catch on to it .

6 January 2025
Rated 5 out of 5 stars

Thank you

Thank you. The Just App and employees have helped me out a lot. When I need to add some money, they are there to help out. Thank you. Keep up the good work.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't find anything in my policy…

I couldn't find anything in my policy what happens when my balance reaches the $30.00 is that when you cacell my policy and report me to the mvd for no insurance I tried to put $20.00 towards my account which is more than enough to carry me for 3 days until my payday but you wouldn't accept anything less then $30.00 which I didn't have even though my payday was so close so I figured you have my $30.0 and I couldn't find anywhere to what happens when I go below $30.00 so I left a message telling you if you won't accept anything less than $30.00 then close my account and return my $30.00 asap so I can drop you and go find a different insurance carrier you see I never had reached the $30.00 balance and all your policy said if we didn't refill at $30.00 you report us to mvd so I said the hell with you cacell my policy and return my money now but lupita contacted me and explained to me my policy was good all the way to$1.00and then I had v7 day's to reload so if it wasn't for Lupita explaining it to me I was ready to leave she saved you one customer so you better give her a raise or a promotion cause I was ready to tell the world what a lousy stinking company you were so she was very polite and professional and I appreciate that and you know I get paid tomorrow and I still have $23.00 on my balance and yeah I'm going to put some money on my balance tell lupita I said thank you once again you know I wrote this already but I couldn't leave your app and it got erased let's hope it stays cause I'm not going to write this again well for Lupita I will do thank you

20 December 2024
Unprompted review
Rated 4 out of 5 stars

Its great for people on a budget like…

Its great for people on a budget like me, it affordable and the app is great it lets you know , how many miles you go and time each day and how much you are charged. I like it , I would recommend Just Insure to family and freinds.

11 November 2024

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