Jumbo Car Costa Rica Reviews 

I don’t usually review car hire companies but wanted to as we had an excellent experience. Both check out and in were quick, with staff very friendly and clear in explaining what we needed to know. The price was reasonable and included all compulsory insurance, and this was clearly stated. Would highly recommend this company

Through rentalcover.com, I booked with Jumbo Cars in San Jose (Costa Rica). The insurance I booked through Rentalcars (320.00 euros) was not accepted by Jumbo Cars. I had to purchase another insurance from Jumbo Cars for 780.00 US dollars, or I could pay a deposit of 32,000.00 US dollars.

We had a long flight with our young children, so I had no choice but to purchase the extra insurance. There was no form of compassion. No warm welcome in such a beautiful country.

Although terrible traffic meant that it took almost 2 hours to get from the airport to Jumbo Car, the rest of our experience was exemplary. The staff were very helpful (speaking good English too), and the car was almost brand new (it wasn't permanent 4-wheel drive, but did have a 'snow' option, which was handy on some of the rougher roads). Drop off was very smooth and quick. Although I was initially concerned about the $1,000 deposit we had to find, and was a little worried that it was not returned to us immediately, it seems that the money was never in fact taken out of our account, only set aside, and this was wiped out soon after we returned the car. Overall, a very positive experience.

We rented a Suzuki Jimny for 30 days. We drove around the normal routes in Costa Rica. Where at one point the transmission broke down. We were in the middle of nowhere on a hill STUCK! This was our 4th time driving this road, so we knew how to do it.

Luckily a local person helped us and towed us to his home. Also he called and arranged everything with Jumbo Car, also the pick up of the car. Yes, you read this well. Jumbo car was not intended to pick us up. We were in the middle of nowhere with our next stay 2,5h drive from there. Luckily the guy who picked us up wanted to bring us to our destination for $ 250,- a lot of money, but, Jumbo cars would pay if the damage was not our fault (which we knew it wasn’t).

The mechanic guys that came to pick up the car immediately checked the transmission oil, which we both saw, was very low. So we asked them, what do you think the problem is? They said it was a maintenance problem, the oil was low so the automatic transmission got overheated (not our fault). Happy and with good faith we went to our next stay and hoped for a message from Jumbo cars. The next day they said to us “Hello, good morning. We are just waiting for the mechanics to check the car, during the day We let you know about the process”

So, we did not hear anything that day and I had to text again myself the next day. When she said “transmission box was over heated cause misuse of the gear and 4 wheel drive” which was definitely not the case, we know how to drive a car and we knew from the 1st mechanic that the oil was low. (we took pictures of the whole car, but because of the long wait and it was dark already we off course forgot to take a picture of the transmission oil level)

The car was badly maintained and now they pin the damage to us. I think because we have an insurance with booking.com and they this. Their statement to us was “no worries, your insurance or credit card provider is going to cover it anyway”. Sounding like they do this more often and let the insurances of their customers pay for their badly maintained car!!!

The Suzuki also had really old tires on it, and the new car we got had a hole in the bottom plate of the car (which my boyfriend saw after laying under the next car we got to check everything because we didn’t trust them anymore). But they say they maintain their cars very well??!

I would definitely NOT recommend to rent a car here, these people are con artists and lie to you in your face and use their power because they know your a tourist and do not speak the language.

Peor experiencia en Costa Rica con esta compañía. Después de contratar un seguro que cubría llantas y vidrios resulta que desafortunadamente pinchamos en la zona de Corcovado y nos cobraron 360$ por traer la llanta hasta donde estábamos. Nos sentimos completamente estafados por esta compañía y no la recomendamos a nadie. Matrícula: BVY971

Worst experience in Costa Rica with this rental car company. After taking out a car insurance that covered tires and car windows, it turned out that unfortunately we had a puncture in the Corcovado area and they charged us $360 to bring the tire to where we were. We feel completely ripped off by this company and do not recommend it to anyone. Plate number: BVY971

We had a great experience with Jumbo car hire and would highly recommend them. Not only was it much cheaper than some of the better-known companies but there were no hidden charges and we paid exactly what we expected to pay. We heard lots of people have problems with extra insurances, etc, but everything went smoothly and there were no surprises on pick-up or drop-off. Staff were friendly and responsive, and the car was in great condition. Thanks for a great trip - would definitely use Jumbo again.

Super service and verry good car.
Next time again. :-)

Excellent service. Helpful staff and above-standard services. The car was fine and made it easier for us to travel around Costa Rica.

I have rent a 4wd SUV-Car at Jumbo Car and was very satisfied that I have done this. The staff was very friendly and gave me what I ordered. No discussion about an upgrade like at my last car rent und no hidden costs. I drove over 2700 km and give the car back without a problem. Finally they took us with the car back to the airport.
Jumbo Car is highly recommended from my side.

Great experience, the team is great. We rented a car for a month at a very attractive and accessible price. I recommend it without hesitation. We could visit Costa Rica at our own pace. I will come back without hesitation

Perfect Service, easy pick-up at the Airport and return, no hidden fees, especially no attempt to sell additional insurances which are not required, friendly personnel

Needed a car to rent, wanted nice and easy, after several calls I found Jumbo Car Costa Rica, and that was it
Best service, price and car brand new
No hidden fees and everything was straight from the beginning, recommended for sure

Very professional team. Extremely helpful and kind people. Sent emails throughout my trip checking up on me and warning me of bad weather and bad roads. No hidden costs! A 3-minute drive from the San José Airport and they pick you up and drop you off. Just perfect, I highly recommend it!