Juiced Bikes Reviews 787

right after I received bicycle rip current S step through I had a problem when I tried to insert the battery, it didn't fit right. On their website they had frequently asked questions. One of them was before every bike is shipped the battery is checked for proper fit. the lock did not lock the battery in place. two years later the battery fell out. And now the battery on the bike keeps on short out. I'm going to try to get a hold of customer service again today.I do not have a cell phone to verify my review.

Customer Service was awesome, got my bike yesterday, headlight bracket was broken, called CS, they sent the new parts while I was on the phone, I spoke with Michelle. I actually ordered two bikes, A RipCurrent S and Scrambler (Founders Edition), both bikes have been assembled and used, so far these bikes are amazing!

Absolutely worst customer service. My bike was defective, bad parts stopped being put together. I am paying for a bike I can’t use. Customer service useless. Stay away from these thieves, they will take your money but do not back up their products.

ordered motor/wheel for hyperscopion. 550.00.
package was left on public sidewalk without even a knock @ door. it was stolen. Juice offered a 30% discount on replacment. other large companys refund/replace (amazon/e bay). customer service is good @ juiced. But company is greedy. if item is ordered thru them I suggest you sit outside all day for delivery or YOU will be paying again.

These bikes are quality and the support team has been great! I’m very happy with the e-bikes I’ve purchased.

I have two Juiced bikes. I am actually very happy with the bikes. I like the design and they seem very well built. My problem is with the batteries. When I first got the bikes, the batteries seemed amazing. For my type of riding, the batteries had a range of about 90 miles. The problem is that both batteries are near useless with just around 2,500 miles each. They just shut down at around 30 miles, which is way too short for my type of riding.

My wife also has two ebikes of a different brand, both with generic no-name Chinese batteries. We almost always ride together so comparing the two different types of batteries is easy. We see virtually no degradation of hers. Just a few days ago we were on a ride where mine died again and she had 70% of her battery bars left.

An ebike is only as good as the batteries that power them, and based upon my experience, Juiced batteries suck. In addition, both chargers supplied with my bikes have failed. I purchased a generic charger to replace them.

Bought a rip current. Found out later there was a design defect on the port where battery connects. Mine melted which could habe been a huge fore hazard. Customer service was slow but did send me a replacement part but I have to figure out how to install it.

The absolute worst bikes, worst company and worst customer service we have ever had It is no wonder their rating are so bad and so many negative reviews! Believe them all and avoid the jerks at Juiced at all costs!

BAD shipping policy and restocking fee. Read the small print carefully. And customer service really didn't care about my issue. I have read elsewhere how bad their customer service is, and I should have done so before I confirmed it with my purchase experience.

WOW, i attempted to buy the hyperscorpion on the website and said that they cant process the payment method but they still charged my bank for the full price of the bike!! no email was sent, NOTHING.

I've called main phone 3x, reached tech support & had zero issues getting info & help.

They've increased staff recently & each guy listened then came up with solutions.

The scorpion & hyperscorpion comes enveloped in a custom 3d foam cutout that fills the shipping box. It's worth it! There's MUCH LESS to install than in original utube video (b4 they packed in molded foam). Can't speak for other models.

Juiced instructions in the manual are detailed, with drawings, and without need to translate into English.

See utube videos by juiced bikes on their "how to" & tips. Professional visuals & clearly spoken instructions.

I think they are going to get better & better. Give them credit for providing ebike education, not ONLY selling products.

Then I'll give them kudos for a fully equipped bike out of the box. Lock not included but who wants a cheapie lock anyway?!!

I own 2 of the Ripcurrent S bikes. One is the 750 watt and the other is the 1000 watt. I live in Utah and have taken mine up Millcreek Canyon to the top in summer and winter on the snow. It is about a 30 mile round trip from my home. I usually end up with about 1/3 of the battery left after this ride as I use sport or race mode quite a bit going up the canyon. It makes the ride up a breeze. The fat tires are a blast on the packed snow in winter time. I've taken it up on the Bonneville shoreline trail and the power and ability to handle the trail is quite good for no rear suspension due to the 4" fat tires. Recently, I took my 83 year old father down to central Utah on his limited entry elk hunt. Getting out to our hunting grounds was fun and quick and quiet. I was so impressed that an old guy like my dad could handle the bike so well. He was thrilled with the power and the way it handled. He harvested a 6X6 bull and I was the one who hauled the quarters out and the head and antlers. It took me 5 trips. Each leg of the trip in and out was close to 4 miles with quite a bit of uphill. The rack is definately beefy enough to handle the weight of the loads. When all was said and done I had 2 bars left, so the Ripcurrent S handled an elk hunt like a champ and made it so fun and convenient. I love my bikes, I highly recommend them. Juiced needs to juice their customer service a little or I'd give ya 5 stars.

Great bikes would have gave 5 stars but one of the bikes came with out the bell but it was not a problem I didn’t even call it in to get one any one looking for a E bike Juiced Bikes are great

I have 250 miles on my new crosscurrents x. When I purchased the bike they had a concurrent sale on the previous model. Questioning them about it, they explained an improvement with the battery. I decided I would go with the new one. I recieved the new one and it is a 2021 model???? It's almost 2023 and that's what I expected. At least no later than 2022.

The bike rides fine. My mileage is close enough to what they claim. But some of the parts included are garbage. The front fender isn't worth putting on. Their instructional video tells you to bend the stays to make it fit right and cheap plastic attachments broke trying to keep the fender from rubbing against the tire.

Changed the seat after the second ride. I have never ridden a bicycle seat so uncomfortable. I normally ride without pads but even wearing pads this seat was uncomfortable.

I considered buying their fast charger but don't believe the claims about being 400% faster. That would be just over an hour.

Lastly but most importantly, I have emailed them 4x and still haven't gotten a response. If you want to deal knowingly with a company like this don't complain. I wish I knew before hand. I would have gone with a different brand.
9/29 recieved my first and so far only response. They are asking for reiteration of my request. So it is really no response. I am now at just over 500 miles. I have had a chain drop, falls off the chain ring while riding. The chain skips now and then. I have checked for foreign objects, manipulated every link and lubricated them individually. But that didn't solve the problem. I haven't contacted juiced about these two problems as I have no faith that they will respond.

Due to an accident, my wife's handlebars were destroyed. Attempted to call customer service 20 times over two weeks. No one answers. Sent repeated emails from the juiced website requesting assistance from their "customer service". Have not received one response from them. Their customer service department DOES NOT EXIST.

UPDATE: My email from August 9th was answered on August 22nd. In their email they apologized for their long delay in responding. They told me the part I needed was being processed. They would contact me when it was shipped.

I bought a Rip Racer and it stopped working after 2 weeks. I only rode the bike 3 times. It shows an error code 21 which is a speed sensor problem. Tried to contact Juiced by Email and phone and couldn't get any response. Finally did a credit card charge back after 3 weeks. Still waiting for some response from them.

Purchase a Hyper Scorpion in Sept of 2020 for $2K. Bike was great out of the box... but the bike no longer works...no power from the battery. There is a connection issue between the battery and the bike. I have 120 miles on the odometer...and have pretty much ridden the bike on pavement. The battery does not connect to the bike... no POWER!

If you google: Juiced Bikes Battery Discharge Port Socket / Pins pushed in.. you will find the issue on the Juiced web site.

This is the exact problem I have. Juiced knows there is a problem, but they are no doing anything about it. Juiced Customer Service has not responded in weeks and they don't have a solution.

I reached out on opening my shipment from Juiced Bikes. I bought a hyperscorpion which can go 30 mph. at that speed, Florida requires registration, but not licensure. I went to the DMV the day after I opened my bike and they informed me that the bike does not have a certificate of origin, nor does it have a conforming VIN. I sent a request to return the bike over 2 months ago. I got this today "Hello Jerome,

Thank you for reaching out! Apologies for the delayed response.

We have received your return request, unfortunately, this order does not meet our return requirements. To be eligible for a return, the item/s must be unused and returned with 14-days of receipt. Please let us know if you have any questions or concerns.

Shipping/Returns Policy - View Policy Here​

Thank you,

Kanani
Kanani
Juiced Bikes"
They think being on hold is such a joke that they play a catchy little folk song making light of it. The bike has rattles in the front end and they never respond. Consider your purchase totally without warranty with this company.

Terrible service. We have bought at least 6 bikes from you and the service continues to decline. Ordered an accessory on July 2, asked to cancel the same day I ordered, and never heard a word back. Received the item and immediately emailed Juice for an RMA to return item. One week later no response. Emailed a second time, no response. Called customer service July 18 and was told I would receive the RMA that day or next at the latest. July 25, no still no response. Called customer service again and was told they would email the RMA but they would charge me a 10% restocking fee despite contacting Juiced immediately after ordering the item. Terrible service! Just think if you had ordered a bike and it arrived non-functional and your received this service! Run away as quickly as you can!!