JUGGY USA Reviews 

2,715
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 756 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent quality and durability of the products, noting items keep drinks cold for hours and are well-made. Many appreciate the appealing designs and find products to be exactly as described, often exceeding expectations. Reviewers frequently express satisfaction and indicate a willingness to order again. However, some customers noted significant issues with communication and delivery. Many experienced lengthy wait times for pre-orders, often without updates, and some reported items were not received or tracking information was inaccurate. Some reviewers were dissatisfied with the company's response times and general lack of order status updates. A few also mentioned concerns about pre-order pricing, where later buyers sometimes received better deals.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and delivery, with many expressing disappointment... See more

Order

Consumers find order experiences to be ambiguous, with many expressing frustration over significant delays... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant delays and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as well-made and... See more

Response time

People report significant dissatisfaction with response times, with many customers experiencing incredibly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was easy. Once it shipped I got it quickly. I pre-ordered a tumbler and understood it would be a bit of time but between ordering and shipping I would have appreciated a little communication.... See more

Rated 4 out of 5 stars

I got my tumbler and like it a lot. I will say the only complaint I have is lack of communication. I pre-ordered my tumbler and was given a delivery date time. This changed quite a few times and th... See more

Rated 4 out of 5 stars

The Juggy I ordered was a pre-order item that I had to wait 2+ months for. This past week i FINALLY received shipping details although my 1st email, I was slightly confused, said "delivered". So I'... See more

Rated 4 out of 5 stars

I only have one complaint. And it's not that big of one, I really wanted one of the "Resistance" tumblers and they discontinued it. I had really wanted one of those! Otherwise, I had a great experienc... See more


Company details

Written by the company

Show off your personality with our one of a kind themed water bottles. There's a JUGGY for everyone, it's time to find yours and get JUGGY with it! Our focus is quality, creativeness and functionality in the hydration space. JUGGY was created by Mackenzie who like most people, struggled to maintain a healthy lifestyle. She knew one of the most important things she could do was to make sure she was consuming enough water everyday. It was a simple enough goal and it didn't seem overwhelming. So she set out to find the perfect water bottle. Mackenzie wanted a bottle that fashionable, functional and durable and so JUGGY was born!


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2,715)

506 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Shipping time frames

When I ordered the cup the website said it would ship around the first part of October. When I messaged around the 8th of October, I was told it wouldn’t ship till the end of October. Then I was notified that it was shipping on Nov 1st, but sat for 3 days before actually shipping. As a company you need to be honest and upfront with your customers. Be honest about shipping times.

1 November 2025
Rated 5 out of 5 stars

Juggy Mandela preorder help is excellent!

I preordered the Juggy Mandela. Following up on my order, I used the link to get an update on my order. They were informative and even found a discrepancy in my address. They corrected it on the spot! Thank you!! Juggy is amazing! Great Customer care!

4 November 2025
Rated 5 out of 5 stars

First time buyer (Haunting adeline)

First time buyer with this company...these Tumblrs are worth the money and time getting to you. They are very well made and detailed. I pre-ordered the Haunting Adeline and I'm in love!! Definitely will be being more Tumblrs!!!

1 November 2025
Rated 2 out of 5 stars

Product isn't user friendly.

Delivery was fine. It's the design of the product that I dislike. Hard to drink out of. I thought the lid would fit a standard straw, it does not. I tried to use it for hot coffee and the drink part is poorly designed and I dribbled hot coffee down my sweater. I can't drink hot coffee from the built in straw. I can't fit a straw in the sipper area. The outside graphics are great but I don't like the actual usage design. I am going to need to try to find a thin straw. I don't care to spend $40 on a thermos when I wanted a cold drink tumbler.

6 November 2025
Rated 5 out of 5 stars

Amazing!

Amazing!
It is a bit bigger than what I was expecting but I love the two options to drink and its awesome that it fits in cup holders.

31 October 2025
Rated 4 out of 5 stars

Ordering was easy

Ordering was easy. Once it shipped I got it quickly. I pre-ordered a tumbler and understood it would be a bit of time but between ordering and shipping I would have appreciated a little communication. An email letting me know when it would be shipped or any kind of update would’ve been appreciated.

3 November 2025
Rated 5 out of 5 stars

Purple Passion Preference

I just received my Juggy Therapist mug. I love the size, the inspirational messages, and the emotion sensation wheel. My only critique is that I do not like the color. I am not a fan of pink. I would have preferred a purple option or other colors, but that is only a personal choice. Otherwise, it is an excellent product.

4 November 2025
Rated 1 out of 5 stars

SCAM

Don't waste your money. I should've read the reviews first.
I ordered a Kpop Demon Hunter tumblr back in August. They told me the cup would ship at the end of October which is insane. Now they're telling me it will ship at the end of November, out of their control. I'm going to assume that I lost money, and won't be getting the cup.

5 November 2025
Unprompted review
Rated 2 out of 5 stars

It’s a shame innit?

The design alone is perfection. It’s the whole reason I got the bottle. I didn’t really care for the pink but I had to have it!! However, this bottle does not keep things cold for very long. My ice is always melted and my water is always a hair above lukewarm. It’s very unfortunate. I had such high hopes after reading so many amazing reviews. So I am just left feeling disappointed. I waited a very long time for this bottle. So it’s really unfortunate that the only place I’ll be able to use this cup is at home so I’m close to cold water so I can refill it whenever. But I got this to show all of my friends, and to show it off lol.

1 November 2025
Rated 5 out of 5 stars

Excellent quality

Excellent quality! I fixed an iced coke at 5:30 PM in it and at 5:30 PM the following afternoon, it still had ice! I love the design. Very well made.

3 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look