frostbuddy.com Reviews 23

Placed several custom orders and coordinated them with our rep to have them shipped together. Our rep helped us get mockups, which included different colors of products and different logos for several clients. We enjoyed our experience, and were kept in the loop all along the process until we received tracking numbers. Took about a month to get custom order started and to arrive in my hand. Will order from FrostBuddy again as clients are happy with the product and how it turned out.

This company is so shady. They take your money, don't ship out your item. They won't reach out to you, so don't forget you ordered something from them cause they will keep your money and never reachout. Then when you do realize it's been over a month and still nothing from them... and you ask them about it, they won't have that item available anymore. And they will not refund you the full amount for your order. Then they just stop responding when you ask why they shorted you your money. Super Shady!

My first order was stolen. I asked for a refund, but they refused to do it. They sent a second order. I ended up donating all of them. Not a great product. Invest in Yeti or Stanley instead. Doesn't keep your drinks or ice cold for nearly as long as they claim.

God awful company and customer service. Been waiting for 4 months for a restock and can’t even get an email back now. Hopefully this isn’t 40 dollars down the drain. Would not recommend.

horrible customer service. my thicc buddy lid filled with water (no clue how as I always hand wash) customer service wanted me to wait for the lids to be restocked online. THIS WAS MONTHS AGO. STILL NO NEW LIDS SO MY CUP IS ESSENTIALLY USELESS. WASTE OF MONEY. AVOID AT ALL COSTS

I placed an order on December 6th, haven't received even a message that my order has shipped as of December 27th. I have sent 3 messages to customer service and received no response. I'm not buying through them again.

Never gave me a confirmation number or email. I ordered 3 weeks ago and just noticed that when I log into my account I have no orders even though they took my money

Paid extra for expedited shipping but the item was sent with the regular shipping. I Contacted support and it took two days to receive an automated response with my tracking number. I wouldn’t recommend buying anything from the company. They are scamming on the shipping price and will not address the issue.

Good product. Shipping is the worst. No way to track order on website. Ordered two items Nov 13, 2025 to beat the holiday rush. Orders never shipped. Reached out to customer service and was told that even though the website said they were in stock, one of my items was out of stock. Was offered a refund for that item assuming I would get my other item. Weeks went by and nothing. Reached out again, was told that item was now out of stock. So I requested the remaining refund. Paid for the fast shipping only to be disappointed. I still keep getting emails saying there is still time to order before Christmas...HOW? if you can't ship an order placed in mid-November, how can you do it December. Really wanted to enjoy these products, but Frostbuddy needs to do better. Find a reliable supplier, manufacturer, and shipping partner. ONLY positive is that I didn't have to fight for my refund.

I purchase and order on 12/15 and paid for their speedy delivery. It’s not 12/20 and it shows a label was created nothing more and estimated delivery AFTER Christmas on 12/29. That’s unacceptable if you’re paying for their fast shipping this is not fast. Not to mention it guaranteed before Christmas delivery. Horrible company never ordering there again!!

I ordered a Thicc 40 tumbler because it didn't have just a straw lid, but also a dripless sip lid. All of the advertising and pictures show both lids, but when I got it, there was only the cheap straw lid. I HATE straws! I ordered this mug because of the sip lid. After I received it, we saw that others were having the same problem, and then all of a sudden Frost Buddy was charging an extra $6.99 for the sip lid. First of all, their product was not what they advertised. As a matter of fact, all of their pictures still show both lids. That is what people expect. Their advertising is very misleading.

The next problem is that it seems that all 41 colors that they show as available for the lid all seem to be sold out. I don't believe for a second that all of them are sold out at once. Now, two weeks later, instead of wanting $6.99 for the lid, they now want $9.99 per lid, and they are still supposedly sold out. I have been checking daily and put my name on an email list to be advised when they are available again. At this point, I'm not sure that they even intend to bring them back.

I want to know what the deal is with all of these changes. The cups have always come with both lids and are shown that way in their advertising; that is what you should get. If the cheap straw lid is all that is available, I don't want their product. The mug is made well and is beautiful. I would love to keep it and recommend it to others, but only if the company will give me what they advertise comes with it.

Product does not live up to website description. No response from company. This company does not seem even close to trustworthy.

I ordered two frostbuddies as a gift.They were either stolen or there's a problem with the delivery man.I notified the company they got back to me in a very reasonable amount of time and after a couple of questions.They let me know that I met their qualifications for another order.They took care of everything.I received it today.I just can't say enough.But what a great customer service experience this was they really do care that you are a happy customer.It definitely shows this is a family company.I would definitely recommend this company to anyone

Received a email with a sale on a frost buddy I was looking at. When clicking the link. Just two hours it was sent to me, it brought me to the product 15 dollars higher than what was being advertised in their email. Their customer service rep just basically shrugged it off saying sorry it’s misleading. Thank you letting us help you.

Was charged on Nove 14 then again on Nov. 24. for ONE product. Customer service is lacking.. just it "should" drop off and then "contact your bank" This has put me in a negative balance in my bank account.!! buyer beware

Should've received my order on 10/4/25, however they couldn't deliver it for a bs lie they stated, and it was left at my local post office. Still have yet to receive it even after sending 4 emails. They finally responded to 1 email giving me my new tracking # from my post office. Funny thing is, I already had that tracking number since 10/6/25 and I provided it to FROSTBUDDY in one of my emails. Wow so helpful. At this point I don't want the cup or a refund. Just done.

I have ordered 9 times from frost buddy and have always been a fan, however, I place an almost $200 order on July 4 and never received it. They sent me a replacement order after I asked them not to. Most of the items were a gift and I no longer needed the gift. So my 2nd order finally came August 8 and now I’m getting the run around about returning it. Telling me I have to use the original order number, but now it’s expired. If I use the replacement order number my anticipated refund is $0.00. They won’t just email me a return label. Their customer service is a joke, terrible!!!!

I’m being generous giving one star.
First, one of my items went to back order status the day after my order was placed and they did not reach out to me to see if there was another color I wanted. No notification at all. It did not indicate when I ordered that there was another color issue. I was able to reach someone via email when I had not received my order after two weeks. They shipped the alternate color. Received them and they were bigger than we wanted so I started the return process. Sent them back from a FedEx store per their instructions and after a month of shipping they finally received the items back or at least that’s what the email I received over a week ago said. I am still waiting for the refund. I have messaged these folks several times throughout this process of returning and literally have not received any communication.
I have read that it is a small company and if you’re not able to make the advertised shipping dates or have a delayed response that should be indicated somewhere because at this point it just looks like you’re a poor company to do business with!

I ordered and paid extra for shipping ($12.99) as the website advised it would be delivered today. When I contacted customer service, they advised me it was still processing and needed to wait 3-5 business days for processing. The website clearly states a "get it by" date which was today June 9th. When I asked Frost Buddy to just cancel my order and refund my money, I received no response. I do not appreciate false advertising with the delivery date and now the poor customer service with no response. I purchased this product with the intent to use it on my trip this week. Hence choosing the rushed shipping.

Ordered about 100.00 worth of product and it never shipped. I contact customer service and they are absolutely no help and tell me it takes 5 days to ship and it’s been well over 5 days. Can’t get a refund and the company DELETES bad reviews (search on Reddit) I am now just hoping I can get my money back but it doesn’t look promising.