JTX Fitness Reviews 

Better if I didn’t have the faulty computer. Also yet the connect up to an app to control workouts

I initially contacted the company by email but didn’t receive a response. I then tried reaching out via their website and eventually got a reply, although it took some time. They asked for my full name, address and mobile number just to provide a quote for a damaged display.
From my understanding GDPR guidelines are quite clear that there is no need to request extensive personal data simply to provide a price estimate especially for an item that was not in stock.
Once I mentioned that I had not purchased the training machine directly from them communication stopped. I do not expect to hear back further.
It is disappointing as I was hoping to use the exercise machine to support my physiotherapy after a long hospital stay. The machine was gifted to me so I do not have an invoice to prove the original purchase.

Easy set up, easy use, very sturdy and used by all the family. Very happy.

It feels like a robust quality machine and quieter than I expected I enjoy using it

In February I purchased the JTX Strider - X8 and took advantage of the assembly service. The assembly service was great and I'm really glad I accepted the recommendation to get it properly installed and assembled. Since then I have been absolutely delighted with the equipment and based on my experience, I would recommend both JTX and the Strider X8.

Very good service

Excellent product & customer service. Extremely happy

The rowing machine is well made and good to use. It has a number of useful adjustments. The display offers plenty of exercise options and provides a fair amount of information. It arrived fairly well assembled, but it still took a while to put together, it’s quite long! It needs two people for assembly, due to the bulk and weight of some parts. The instruction book is good, a few diagrams could do with being a bit bigger. Joining the two halves was a bit fiddly too. Overall very happy, it looks built to last and is quiet and smooth when used.

I was given a choice of a delivery date when ordering my treadmill and it arrived on the day, with no issues. The delivery drivers were lovely and brought it in to the correct room of the house for me. I literally just had to remove all the packaging and plug it in.
The treadmill is exactly what I was looking for - a fold-completely-flat type that i can stack against the wall when I am not using it. I was very pleasantly surprised by how easily it folds and how sturdy it is. Once folded, it is fairly heavy to lift up to stack against the wall, but it is perfectly doable and I just see this as a little extra weight training! There is a safety strap supplied to ensure this cannot fall over accidentally.
As others have said, there does seem to be a tiny bit of give in the belt at very slow walking speeds, but once you are at a slightly faster walk or above, this is not apparent at all. I feel very secure walking and running on it. The incline is great and I am delighted with it.

Really pleased with the JTX Sprint 9 Pro. It arrived quickly, was straightforward to assemble, and feels very solid and well made. It’s a pleasure to use, and I specifically wanted a treadmill that didn’t rely on a subscription or lock me into particular software — this fits the bill perfectly. A nice extra was JTX customer service refunding the difference when it went on offer shortly after I ordered, without any fuss at all. Highly recommended — I’m looking forward to putting plenty of miles into it.

Great equipment.The delivery team were excellent, carried it into the room I wanted it in. Lovely pair of guys.
Customer service is great too have contacted them twice so far and they have replied promptly x

Excellent service, delivered as stated. Assembled by Dave quickly and efficiently.
Great rowing machine, works well and a pleasure to use.

So, I spent a lot of time researching for elliptical machines and the JTX TRI-FIT 2.0: INCLINE CROSS TRAINER is the one I went for - it's certainly not a cheap purchase hence the research on the product and company before buying.

The buying process was simple as was delivery, it was quick and I was fully informed of the whole process - excellent delivery service 👏they also brought it up stairs for me.

Received the order, it was myself and my partner putting the item together - now the instructions are not great, the pictures seem out dated and the screws / bolt / washers information doesn't seem to match what is on the packet of parts either, so it's a little bit of a guessing game trying to look at the pictures to figure out which washer goes where as they come in different shapes, etc.

Anyway, it took us around 2 hours and some bits when I got used to the elliptical and was noticing noises I re checked the machine / instructions and some parts had been put on wrong (I'll blame the other half for that one) anyway, I fixed those after I got in touch with customer services and they sent me about 4 YouTube videos which I studied greatly to stop the squeaks because they were driving me absolutely insane 😂 it's pretty much all silent now bar the left arm doing a sort of clicking when in motion it seems to be somewhat loose - I've taken apart, put it back together, purchased some new washers just in case to try and also some 3 in one oil specifically for the elliptical but to no avail so, it's still not entirely silent the other arm is fine so I don't really see what I've done different on this arm for the noise to still be there 😭 it stops when I press the arm out so you'd think it would be a tightening issue but I'm just not managing to figure it out. Anyway I'll revisit that when I have the patience.

Customer services is very prompt in replying however, when I contacted them due to a clunking noise and sent a video they just referred me back to the YouTube videos or arranging a visit for the elliptical to be built by a professional at a cost, which is fair enough but it would have been great to have maybe just a conversation first of what they see people potentially struggle with first so I could go back and double check things, I appreciate they have the YouTube videos but just a more personal service considering the cost of the elliptical would have been more appreciated.

All in all though I really enjoy the elliptical, it's a great workout the inclines are really good, the screen is very informative and it also has speakers via aux which is pretty funky! Although not sure if there's a volume for this, I looked at the instructions and couldn't see anything.

All in all, I'm glad I got the elliptical even if the squeaks have tested my patience from user error / instructions.

The frame initially feels more durable than cheaper alternatives. However, it overheated and shut down after just 90 minutes of light use on the second day. I was operating it at a setting of 2.6 (well below the maximum of 6) when I noticed a hot plastic smell, shortly before it powered off unexpectedly. Definitely not worth the price.

Fantatic equipment at a great price. I now have a bike, cross trainer and treadmill from JTX. The bikes 7 years old & still going strong. Would highly recommend.

I had a very positive experience with JTX Fitness. Their customer service was extremely helpful, particularly when I ran into some issues during installation. They responded promptly, sent out the required part without any hassle, and genuinely went above and beyond to get me up and running.

That said, the assembly instructions for the JTX TriFit Trainer could definitely be improved. It would be helpful to clearly state that a block and ideally two people are needed to safely lift and attach the legs. The presence of some pre-attached “false legs” also made the process more confusing. There is a video on their website, but it looked quite different from what I encountered, which added to the difficulty.

The machine itself is very smooth and quiet in operation, and feels stable during use. The stride length is generous and adjustable (manual). The incline is also manual rather than automatic, which is worth noting depending on your preference. It also has a well-designed tablet holder that easily accommodates an iPad, an 11-inch device, or even something slightly larger.

It’s also worth noting that the machine requires electricity, so buyers should keep that in mind when planning where to place it.

Overall, excellent support, product, and service from JTX, but clearer assembly guidance would make the experience even better.

Quick delivery, great communication, delivery drivers were very polite and helpful. Great experience.

I bought a JTX elliptical trainer. We have had two treadmills from JTX but I can no longer run due to plantar fasciitis, the elliptical was recommended as the lowest impact whole body workout (a rowing machine is too boring for me) and I love it! It's definitely building my leg strength back up and it's great being able to exercise at home again. I'm in my 60s and a carer so I struggle to get out of the house, this machine is a godsend. The firm are reliable and the equipment quality is sound. I've used them 3 times now and am happy to recommend them to you!

I love my new walking treadmill. I chose it because it was a best buy on Which?. It is strong, well made and the display board that shows the data regarding my current walk is large and clear, which is important to me. The remote is easy to use and is lightweight and small enough to hold in my hand while walking. The speed goes up to 6km/hrs and it tells you how many steps, the time, the calories burnt, and the distance covered. That's all I need.
I store it up against the wall in dining room and wheel it into the kitchen to use it. It just fits through the doorways.
One thing I would prefer is for there to be smooth handles to hold onto the treadmill when moving it because the feet are uncomfortable to hold such a weight and I can't hold the sides when going through the doorways - not enough space for my fingers.
But I wouldn't change it for a different one because other than that small issue that is probably personal to me, this treadmill is perfect for me.