JTX Fitness Reviews 

6,692
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, frequently highlighting their robust construction, quality materials, and impressive performance. Many find the equipment, including treadmills and bikes, to be sturdy, well-made, and easy to use, offering excellent value. The delivery service is often praised for being fast, well-communicated, and efficient, with staff described as helpful and professional, contributing to a smooth overall user experience. However, some customers also noted specific product malfunctions, including machines overheating after light use, developing persistent noisy clicking sounds, or experiencing motor failures and circuit board issues. Additionally, some reviewers were not happy with the delivery service, citing instances of failed deliveries, confusion, or damage caused by couriers.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as sturdy,... See more

Quality

Customers report high satisfaction with the quality of the equipment, frequently describing products as... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the ease of ordering, prompt... See more

User experience

People report positive experiences with user experience, highlighting that many products are easy to assemble... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After my last treadmill failed I did extensive research before purchasing the JTX Sprint-9 Pro. I am not disappointed with the purchase. Easy to assemble, although 2 people definitely recommended. I h... See more

Rated 5 out of 5 stars

From going in to the showroom being shown all products I was interested in and having all the information to hand spoke volumes. I can say the treadmill materials are of very good quality and wouldn’t... See more

Rated 5 out of 5 stars

Fast and well communicated delivery. Delivery guys were great. Unboxed and put together fairly easily, the only confusion was the half allan key screw and the small screw on the upright, I had a f... See more

Rated 5 out of 5 stars

I recently purchased a Pro 9 treadmill from JTX Fitness. A minor issue with delivery time and a minor scratch to the frame of the treadmill, caused through transit, were dealt with in a very effi... See more



Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service

Written by the company

JTX is an independent fitness brand based in West Sussex. We design, build and sell home gym equipment — treadmills, bikes, rowers, cross trainers — directly to our customers. No middlemen, no hype, no subscriptions required. Just dependable machines, honest advice, and a team that’s here when you need them.

JTX Fitness Guarantee

We are here to help you achieve your goals

We are here to help you achieve your goals
JTX started in 2009 with a straightforward idea: fitness equipment should hold up in real use, not just look good on day one. Too much of the industry felt driven by hype — short-term trends and promises that didn’t translate once routines changed or life got busy. We wanted to build something different. Equipment people could come back to through different phases of training, different stages of life, and trust that it would still do its job. That thinking still shapes how we design, build and support every machine today. Training that fits around your life: We design for the way people actually train — the early mornings, the busy weeks, the sessions that just keep you ticking over. Not the highlight reel. Equipment that’s built properly: We prioritise build quality, real-world testing and considered engineering. No gimmicks, no feature clutter — just machines that do what they should, consistently, for years. Support that doesn’t disappear after you buy: Our UK team is here before purchase, during setup, and long after delivery. Buying guides, care advice, repairs — we’re not hard to reach and we don’t hide behind chatbots. Longer warranties, fewer worries: All equipment comes with generous in-home repair warranties as standard. If something needs fixing, we come to you. We back what we build.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,692)

328 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a JTX elliptical trainer

I bought a JTX elliptical trainer. We have had two treadmills from JTX but I can no longer run due to plantar fasciitis, the elliptical was recommended as the lowest impact whole body workout (a rowing machine is too boring for me) and I love it! It's definitely building my leg strength back up and it's great being able to exercise at home again. I'm in my 60s and a carer so I struggle to get out of the house, this machine is a godsend. The firm are reliable and the equipment quality is sound. I've used them 3 times now and am happy to recommend them to you!

5 January 2026
Rated 5 out of 5 stars

A great walking treadmill 👍🏻

I love my new walking treadmill. I chose it because it was a best buy on Which?. It is strong, well made and the display board that shows the data regarding my current walk is large and clear, which is important to me. The remote is easy to use and is lightweight and small enough to hold in my hand while walking. The speed goes up to 6km/hrs and it tells you how many steps, the time, the calories burnt, and the distance covered. That's all I need.
I store it up against the wall in dining room and wheel it into the kitchen to use it. It just fits through the doorways.
One thing I would prefer is for there to be smooth handles to hold onto the treadmill when moving it because the feet are uncomfortable to hold such a weight and I can't hold the sides when going through the doorways - not enough space for my fingers.
But I wouldn't change it for a different one because other than that small issue that is probably personal to me, this treadmill is perfect for me.

4 March 2026
Rated 5 out of 5 stars

Great company great equipment

JTX Fitness recommended for those machines that will improve your fitness, treadmills, rowers, bikes etc try before you buy too if you visit their showroom. Definitely worth a go 👍🏻

10 January 2026
Rated 5 out of 5 stars

We went to the showroom to look and…

We went to the showroom to look and test the equipment staff very helpful. We later ordered the mission air bike which arrived on the date selected set up was simple very pleased with the quality. Will be looking to purchase more equipment in the nere future.

3 March 2026
Rated 5 out of 5 stars

Brilliant product (and customer service) from a UK-based fitness retailer

I'm lucky enough to live quite close to the JTX Fitness HQ & Showroom in Shoreham-by-Sea, West Sussex; in fact it is located in the road parallel to where I used to live. Small world!

My wife and I were greeted by the lovely Tom (he is one of a team of 3 - along with Laura and Frank) who kindly showed me their range of treadmills.

I will admit that I was a little seduced by their specifications on the website, so once I saw my 'preferred' treadmill, and just how big it really was, I went down the range 3 more times before I tried the JTX Runrise model.

Once I'd tried it (including folding it and lifting it upright for storage) I realised that this was the perfect model for me: in size, features and price. Try doing that with an Amazon purchase!

Tom was friendly, knowledgeable and very helpful (as was Laura, before and after, by phone). I couldn't have picked a better supplier. Their two delivery guys were great, allowing me to change delivery day without issue and lying the box down in the kitchen, ready to unpack it.

The treadmill itself is clearly very well made, has a two year guarantee and it is, just as importantly, backed by an engineer's visit should it be needed during the warranty period. After that, an engineer is still available (at a reasonable cost). Their You-Tube videos are very helpful, too.

In use, I have found the "FitShow" iOS app works great (and it has free training as well as a subscription offering); it pairs by Bluetooth and controls both speed and treadmill incline. Just what I needed.

My strong advice - after having recently bought a treadmill online, that died on arrival - is to buy from these guys. If anything goes wrong, you have a friendly voice to talk to, real people who want to put things right (as stuff happens in life) and a solid aftercare service, backed by knowledgeable engineers!

They get my highest possible recommendation.

2 March 2026
Unprompted review
JTX Fitness logo

Reply from JTX Fitness

Hi Terry,

Thank you so much for your review, we're so happy that you have found the machine that is right for you and that our service has met the high standards that we set for ourselves. It was an absolute pleasure to have you both in our showroom, and providing a perfect example of why coming in to see us and our machines can be so beneficial.

As you know, we are always available if you need anything at all in the future. Until then, we wish you all the very best!

Kind regards,
Tom

Rated 5 out of 5 stars

Great treadmill delivered quickly

Purchased treadmill after seeing reviews. The treadmill was delivered very quickly. It was very easy to put up and I am very pleased with it. Emails received promptly and delivery guys delivered to place of choice.

6 February 2026
Rated 5 out of 5 stars

Swift and free delivery

Swift and free delivery. Product is great quality and feels really robust. Currently using it for interval sessions 3 times a week. Good value for money

6 February 2026
Rated 4 out of 5 stars

Overall I am satisfied with my purchase...?

I chose jtx because of consistently good reviews. I chose a reconditioned cross trainer because it was £200 cheaper than a brand new version but still had full warranty and had been serviced/ reconditioned. I was disappointed when the cross trainer arrived as it was filthy, covered in black dust, presumably from where it had been stored. I reported this to jtx as it did cast doubt over it being checked over or tested before despatch. That being said, I did clean it up and it does work well. I would've given 5 stars but for that issue.

27 February 2026
Rated 5 out of 5 stars

Overall, great value for price

Overall, great value for price. Good for up to about level 12 running speed. Definitely long enough, but slightly narrow. Stable enough too. Side arms are not that strong, though. Also, the water bottle on the left is slightly awkward. Screen is clear and easy to use. However, it does not give a proper summary at the end, so you need to note the numbers as soon as you stop. Heavier than I expected, but easy enough to move around in one room.

25 February 2026
Rated 4 out of 5 stars

JTX Sprint 8 Pro. Powerful, solid, simple and robust

Ordering was simple, based on the clear descriptions of the product. Delivery was quick and efficient. The equipment (a Sprint 8 pro) comes in a large and heavy box and I did need to help the 2 chaps to manouvre the package into the intended room. Assembly was fairly easy (I completed it alone. A helper would make it easier). The plastic trim pieces were flimsy and a pain to clip up and at odds with what feels like a high quality machine. Overall the machine is impressively solid. It can be folded and moved (but you wouldn't want to move it far or often). In use the machine is smooth and easily caters for my demands. Controls are simple to ease and the basic display is clear. It would be nice to have speed and gradient steps in one or two kph/% steps rather than the four/three provided. Connection to laptop (zwift for me) was easy and works well. The speakers, whilst definitely not hifi quality are adequate, and better than those on my laptop. In use, the run bed is firmly sprung, but comfortable to run on (broad and long) and the side rails are wide enough to step off to without issue. Overall, my early impressions are good. There is little fancy about this machine (I didn't want or need that) but the mechanicals work well and feel as though they will last. The controls and display are simple, clear and effective and feel robust.

25 February 2026
Rated 5 out of 5 stars

Excellent quality product

Excellent quality product. Easy to assemble on my own. High level of resistance that I didn't expect from an upright exercise bike and just as good as a gym standard bike. Stable when in use. Good range of programs and a manual option if you want to set your own workout. Light enough to move around the house, and the wheels help.

25 February 2026
Rated 5 out of 5 stars

Crosstrainer

Good support before purchasing to make sure the machine fits. Delivery was as planned with a couple of helpful chaps putting the box where we wanted. Assembly was good, a few fiddly wires to feed through some holes. The machine is very comfortable to use, the preset programs are ideal and the machine is very quiet.

25 February 2026
Rated 3 out of 5 stars

Support Could Be Improved

The company has an impressive description of its after-sales support on its website. However, when I needed to put this to the test, I found the experience somewhat underwhelming.
The issue with my treadmill was relatively minor, but the support process felt slower and more complicated than necessary. Instead of asking for a video and then referring the matter to the technical department, it would have been quicker and easier for a member of the technical team to call me directly and talk through the troubleshooting steps.
Alternatively, arranging a visit from an experienced engineer would have been helpful. I was hesitant about removing the motor cover myself as I did not want to risk damaging anything or potentially affecting the warranty.
Overall, I feel disappointed with the level of support provided and hope I do not have cause to rely on it again in the future.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

JTX running machine

I’ve been looking for a running machine for a while. Got drawn into machines like Nordic which all looked good until you realised you also had to pay a subscription. Looked around and eventually found JTX, all the reviews were great. Got the machine 2 weeks ago and it’s been brilliant. The in built Bluetooth speaker isn’t amazing but it does the job. Would recommend!

10 February 2026
Rated 5 out of 5 stars

Great Treadmill

I had converted our front room into a gym and wanted a 'decent' treadmill and after research I opted for the JTX Sprint 8. Decided to have the install completed by JTX and having to change the date once, which JTX sorted for me without hassle, Dave the installer came along and completed everything for me and talked through how to use it and maintenance.
Very sturdy machine, well made a simple to use. The speakers are a great feature and connect easily to the phone.
The running bed is a great size and the display is big, but not an issue.
Is this worth the money, well yes, I have had cheaper treadmills in the past and they were nowhere as good as this one.
Highly recommend the Sprint 8 as a great piece of kit, whether you are walking, jogging or running as the incline feature and pre programmed programs give you a good variety of workouts, let alone just getting on and doing your own thing.

26 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look