JTX Fitness Reviews 

This is my second treadmill from JTX. My recent purchase was delivered and installed on time. JTX would have received 5 stars if my request to have the running belt replaced on my first treadmill was met.

The integration of Zwift was an important part of my decision to stick with JTX. The treadmill represents great value for money.

Fantastic treadmill - massively exceeded my expectations!!

Not impressed. I would not buy from this company again!!!!! I returned a treadmill as the quality was terrible, it was the worst treadmill I have ever seen delivery limited and had to pay £30 for a Saturday delivery. When I called the company to use their no quibble return i was told that i had changed my mind therefore they would charge me a fee of over 20 percent for the return. I told them they had falsely marketed their goods as quality of the machine was bad they stated that £600 is not alot of money, you get what you pay for and their marketing only refers to there high quality goods.I since went to decathlon paid the same for a brilliant machine and free saturday delivery. I paid out over £130 for the experience. I still await my refund as I expect to receive the difference still nothing back! Be warned their goods and service is terrible!!!!! No refund yet! Never again!

Great running machine. Very sturdy. Very pleased with the purchase.

3 stars because I can only compare with:
a) my last Profitness treadmill purchased from Argos in 2011 that finally gave in Jan 2026
b) a Reebok folding machine that was out of sync with time and distance; which took so long to put together; that had a faulty pulse & start & stop buttons on the arm from brand new so had to return. Also heavy.
c) an Adidas folding treadmill to replace both of the above but had to replace as it also had faults and was even heavier. Something about treadmills of today where you have to lift up the arms and belt. I never had to do that with my Profitness model of 2011 but guess times have changed,
My review of JTX slimline folding treadmill:
1) This machine more or less came ready to build, you just a couple of screws and your done.
2) Don't like how the bottle holder is on the left side since most of us are right handed, it makes sense to have it on the right. I haven't used it yet. Put holes on both sides to give options.
3) The instructions could be a bit better. I was confused on the folding part. There are these 2 swinging 'feet' plates that you swing out and when standing up you have to be careful these don't unswing as the machine may fall down. Can you make you paranoid checking it every now and again.
4) To fold the machine you have to unscrew (they say loosen but you loosen until it is literally unscrewed) the arm screws to lower the arms; "loosen" the screws on the screen and "loosen" the screws on the legs at the bottom to lower the whole thing. Then you have to swing out the feet (if you forget it will be tricky holding the whole machine upright while trying to get them out from under the machine), then lift up the whole machine, belt/ arms/ screen/ motor to a vertical position. This is quite heavy, I found it heavy than my Profitness where I only had to lift the belt up.
5) then you pull out this bar on that is behind or on the underside of the belt - seemingly, I think - to balance the machine when vertical. I raised this with customer services if it mattered how high or if at all and what exactly is if for as it isn't stated in the instructions just lift it up.
6) so that's why I think the customer services was crap. I sent 3 messages to ask about the bar and the folding as I needed clarity. They responded with stupid schoolchildren responses, not thorough or explanatory, so either they didn't know what to say or they just don't have the hospitality to help or are too X . Anyway, it was disappointing they didnt even respond to my last message and when customer services is this crap, I don't ever ever go back.
7) on the whole, the machine syncs okay much like my Profitness machine but the arms come out far to long, I am 5ft 8 and I've hit my hands on the bars several times. They just get in the way but the Reebok and Adidas machine was the same.
Hope that helps!

My JTX Movelight treadmill is a good piece of kit - I have used daily for 4 months
My reason for 4 stars is as follows:
1. User manual is poor - unclear set up instructions and small print.
2. Maintenance procedure is awkward and difficult to gauge the location & amount of lubricant applied.

Helpful salesman.

Clear communication afterwards.

helpful technician to put unit together

Great product!

AVOID AT ALL COSTS

I purchased a treadmill in November 2025 and by March 2026 it had stopped working. It would not fire up and just made a clicking noise. I contacted customer services and their initial response was patronising, suggesting I checked it was turned on!

After over a week they finally agreed to send an engineer to look at the treadmill. I had to wait almost 3 weeks for this to happen and the engineer was completely out of touch with the situation, had no brief from JTX and I had to explain the problem to him.

The engineer was unable to fix the problem and told me this was a frequent occurrence and several other treadmills had seen similar problems.

I contacted JTX to request a full refund as the product was not fit for purpose. They refused initially and told me they could replace the item if I paid for the carriage, or they would refund me if I paid for the carriage. I declined and informed them I would take legal action to reclaim the full refund and they then agreed to a full refund.

To date that refund has not been received.

You have replied with a lie - no refund has been received and I have emails to prove this. You sent half of the refund on 24th April and said you system was not working and so this would need to be done k. Two parts and may take another 14 days, despite promising 5-7 working days. Your comments about the replacement and refund are also a lie as you tired to get me to pay the carriage on the return.

2nd cross trainer from JTX. First one lasted four years which I’m happy with as I do use them a lot. Only needed to get one replacement part during the 2 year warranty which was dealt with smoothly. This new one was delivered on time and the assembly process was pretty much unchanged from previous model. Do give yourself a good couple of hours to get things unpacked carefully and logically assembled.

Very helpful and informative

This is the second foldable treadmill we've purchased from JTX, the first being a refurbished model. When we needed to replace it the decision to replace like for line was non-negotiable. This foldable treadmill fits our needs perfectly, from limited space and a range of abilities from three members of the family. We chose JTX because of their customer service and excellent reviews. Ordering was easy and communication great. Delivery was simple with a two person team bringing the treadmill to our room of choice. Within minutes it was unpacked and ready to use. In my opinion, this treadmill offers exceptional value for money. It is a brand I trust and already own a JTX rowing machine. If I had the room, I'd buy even more kit!

Better if I didn’t have the faulty computer. Also yet the connect up to an app to control workouts

I initially contacted the company by email but didn’t receive a response. I then tried reaching out via their website and eventually got a reply, although it took some time. They asked for my full name, address and mobile number just to provide a quote for a damaged display.
From my understanding GDPR guidelines are quite clear that there is no need to request extensive personal data simply to provide a price estimate especially for an item that was not in stock.
Once I mentioned that I had not purchased the training machine directly from them communication stopped. I do not expect to hear back further.
It is disappointing as I was hoping to use the exercise machine to support my physiotherapy after a long hospital stay. The machine was gifted to me so I do not have an invoice to prove the original purchase.

Easy set up, easy use, very sturdy and used by all the family. Very happy.

It feels like a robust quality machine and quieter than I expected I enjoy using it

In February I purchased the JTX Strider - X8 and took advantage of the assembly service. The assembly service was great and I'm really glad I accepted the recommendation to get it properly installed and assembled. Since then I have been absolutely delighted with the equipment and based on my experience, I would recommend both JTX and the Strider X8.

Very good service

Excellent product & customer service. Extremely happy