JTX Fitness Reviews 6,654

AVOID AT ALL COSTS

I purchased a treadmill in November 2025 and by March 2026 it had stopped working. It would not fire up and just made a clicking noise. I contacted customer services and their initial response was patronising, suggesting I checked it was turned on!

After over a week they finally agreed to send an engineer to look at the treadmill. I had to wait almost 3 weeks for this to happen and the engineer was completely out of touch with the situation, had no brief from JTX and I had to explain the problem to him.

The engineer was unable to fix the problem and told me this was a frequent occurrence and several other treadmills had seen similar problems.

I contacted JTX to request a full refund as the product was not fit for purpose. They refused initially and told me they could replace the item if I paid for the carriage, or they would refund me if I paid for the carriage. I declined and informed them I would take legal action to reclaim the full refund and they then agreed to a full refund.

To date that refund has not been received.

You have replied with a lie - no refund has been received and I have emails to prove this. You sent half of the refund on 24th April and said you system was not working and so this would need to be done k. Two parts and may take another 14 days, despite promising 5-7 working days. Your comments about the replacement and refund are also a lie as you tired to get me to pay the carriage on the return.

2nd cross trainer from JTX. First one lasted four years which I’m happy with as I do use them a lot. Only needed to get one replacement part during the 2 year warranty which was dealt with smoothly. This new one was delivered on time and the assembly process was pretty much unchanged from previous model. Do give yourself a good couple of hours to get things unpacked carefully and logically assembled.

Very helpful and informative

This is the second foldable treadmill we've purchased from JTX, the first being a refurbished model. When we needed to replace it the decision to replace like for line was non-negotiable. This foldable treadmill fits our needs perfectly, from limited space and a range of abilities from three members of the family. We chose JTX because of their customer service and excellent reviews. Ordering was easy and communication great. Delivery was simple with a two person team bringing the treadmill to our room of choice. Within minutes it was unpacked and ready to use. In my opinion, this treadmill offers exceptional value for money. It is a brand I trust and already own a JTX rowing machine. If I had the room, I'd buy even more kit!

Better if I didn’t have the faulty computer. Also yet the connect up to an app to control workouts

I initially contacted the company by email but didn’t receive a response. I then tried reaching out via their website and eventually got a reply, although it took some time. They asked for my full name, address and mobile number just to provide a quote for a damaged display.
From my understanding GDPR guidelines are quite clear that there is no need to request extensive personal data simply to provide a price estimate especially for an item that was not in stock.
Once I mentioned that I had not purchased the training machine directly from them communication stopped. I do not expect to hear back further.
It is disappointing as I was hoping to use the exercise machine to support my physiotherapy after a long hospital stay. The machine was gifted to me so I do not have an invoice to prove the original purchase.

Easy set up, easy use, very sturdy and used by all the family. Very happy.

It feels like a robust quality machine and quieter than I expected I enjoy using it

In February I purchased the JTX Strider - X8 and took advantage of the assembly service. The assembly service was great and I'm really glad I accepted the recommendation to get it properly installed and assembled. Since then I have been absolutely delighted with the equipment and based on my experience, I would recommend both JTX and the Strider X8.

Very good service

Excellent product & customer service. Extremely happy

The rowing machine is well made and good to use. It has a number of useful adjustments. The display offers plenty of exercise options and provides a fair amount of information. It arrived fairly well assembled, but it still took a while to put together, it’s quite long! It needs two people for assembly, due to the bulk and weight of some parts. The instruction book is good, a few diagrams could do with being a bit bigger. Joining the two halves was a bit fiddly too. Overall very happy, it looks built to last and is quiet and smooth when used.

I was given a choice of a delivery date when ordering my treadmill and it arrived on the day, with no issues. The delivery drivers were lovely and brought it in to the correct room of the house for me. I literally just had to remove all the packaging and plug it in.
The treadmill is exactly what I was looking for - a fold-completely-flat type that i can stack against the wall when I am not using it. I was very pleasantly surprised by how easily it folds and how sturdy it is. Once folded, it is fairly heavy to lift up to stack against the wall, but it is perfectly doable and I just see this as a little extra weight training! There is a safety strap supplied to ensure this cannot fall over accidentally.
As others have said, there does seem to be a tiny bit of give in the belt at very slow walking speeds, but once you are at a slightly faster walk or above, this is not apparent at all. I feel very secure walking and running on it. The incline is great and I am delighted with it.

Really pleased with the JTX Sprint 9 Pro. It arrived quickly, was straightforward to assemble, and feels very solid and well made. It’s a pleasure to use, and I specifically wanted a treadmill that didn’t rely on a subscription or lock me into particular software — this fits the bill perfectly. A nice extra was JTX customer service refunding the difference when it went on offer shortly after I ordered, without any fuss at all. Highly recommended — I’m looking forward to putting plenty of miles into it.

Great equipment.The delivery team were excellent, carried it into the room I wanted it in. Lovely pair of guys.
Customer service is great too have contacted them twice so far and they have replied promptly x

Excellent service, delivered as stated. Assembled by Dave quickly and efficiently.
Great rowing machine, works well and a pleasure to use.

So, I spent a lot of time researching for elliptical machines and the JTX TRI-FIT 2.0: INCLINE CROSS TRAINER is the one I went for - it's certainly not a cheap purchase hence the research on the product and company before buying.

The buying process was simple as was delivery, it was quick and I was fully informed of the whole process - excellent delivery service 👏they also brought it up stairs for me.

Received the order, it was myself and my partner putting the item together - now the instructions are not great, the pictures seem out dated and the screws / bolt / washers information doesn't seem to match what is on the packet of parts either, so it's a little bit of a guessing game trying to look at the pictures to figure out which washer goes where as they come in different shapes, etc.

Anyway, it took us around 2 hours and some bits when I got used to the elliptical and was noticing noises I re checked the machine / instructions and some parts had been put on wrong (I'll blame the other half for that one) anyway, I fixed those after I got in touch with customer services and they sent me about 4 YouTube videos which I studied greatly to stop the squeaks because they were driving me absolutely insane 😂 it's pretty much all silent now bar the left arm doing a sort of clicking when in motion it seems to be somewhat loose - I've taken apart, put it back together, purchased some new washers just in case to try and also some 3 in one oil specifically for the elliptical but to no avail so, it's still not entirely silent the other arm is fine so I don't really see what I've done different on this arm for the noise to still be there 😭 it stops when I press the arm out so you'd think it would be a tightening issue but I'm just not managing to figure it out. Anyway I'll revisit that when I have the patience.

Customer services is very prompt in replying however, when I contacted them due to a clunking noise and sent a video they just referred me back to the YouTube videos or arranging a visit for the elliptical to be built by a professional at a cost, which is fair enough but it would have been great to have maybe just a conversation first of what they see people potentially struggle with first so I could go back and double check things, I appreciate they have the YouTube videos but just a more personal service considering the cost of the elliptical would have been more appreciated.

All in all though I really enjoy the elliptical, it's a great workout the inclines are really good, the screen is very informative and it also has speakers via aux which is pretty funky! Although not sure if there's a volume for this, I looked at the instructions and couldn't see anything.

All in all, I'm glad I got the elliptical even if the squeaks have tested my patience from user error / instructions.

The frame initially feels more durable than cheaper alternatives. However, it overheated and shut down after just 90 minutes of light use on the second day. I was operating it at a setting of 2.6 (well below the maximum of 6) when I noticed a hot plastic smell, shortly before it powered off unexpectedly. Definitely not worth the price.

Fantatic equipment at a great price. I now have a bike, cross trainer and treadmill from JTX. The bikes 7 years old & still going strong. Would highly recommend.