Jtpierpointutilities Reviews 

134
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and highly professional staff, highlighting the team's expertise, reliability, and dedication to efficiently solving water-related issues. Many people noted the staff are knowledgeable, skilled, and hard-working, ensuring jobs are completed to a high standard, often under tight deadlines. Additionally, people frequently highlighted the clear communication, with staff explaining plans and keeping customers informed throughout the process. Reviewers also consistently noted the team's punctuality and their commitment to leaving sites clean and tidy, often restoring areas to their original condition. This attention to detail and respectful approach contributed significantly to overall customer satisfaction.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Todd did a great job on an awkward lead service pipe renewal to eliminate a leak under the building on the old service pipe. Kept informed throughout, great advice on how to deal with Severn Trent, le... See more

Rated 5 out of 5 stars

After a larger than expected water bill, my partner and I were concerned we had a leak. I found Todd at JT Pierpoint Utilities after a few Google searches and I’m very glad I did. He came out within h... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

134 reviews

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4.9

All reviews

(134)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Water supply pipe leak

Todd come out quickly to quote for a full water supply pipe relay which we have booked in for, reasonably priced. He has done us a temporary repair in the meantime to get us through until the full relay. Good communication and turned up when he said he would.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Todd turned out at very short notice to…

Todd turned out at very short notice to fix a leak on our drive. Identified the pipe, having to extend the hole. I was not at home so Todd provided not only photos of the work (Before, during and after) but also a video of the water leak. Great communication after the job was completed. I would highly recommend Todd 👍🏻✅👍🏻

31 July 2024
Unprompted review
Rated 5 out of 5 stars

When a company goes out of their way to…

When a company goes out of their way to help you, you cannot give any less than 5 Stars. Tod and his team actually care about their customers and make sure they go above and beyond. Will Definitely use again and wont hesitate to recommend Tod to my landlords too

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Long standing water leak

I asked Jon Pierpoint to come and find a leak and repair it. He dug the first hole to find the actual pipe. The depth was about 5 foot. Once found he launched a special camera that records distance to where the water leak was. Found at 7.9 meters. Dug another deep hole and found the water leak and repaired it. Took from 8am to 17.00. Am very pleased with the service provided and would recommend him

13 July 2024
Unprompted review
Rated 5 out of 5 stars

I had a waterpipe leak at my property…

I had a waterpipe leak at my property and contacted Todd from JT Pierpoint utilities ltd. Todd and his team came out and assessed the situation and preceeded to excavate repair the pipe and then reinstated the hole back how it was found. Todd kept me informed as the job moved forward and made sure I was 100% satisfied before he left. Brilliant company will use again

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Fantastic work carried out. I had a leaking pipe under my front garden steps. All fixed within a day and steps put back perfectly. I was working away from home and was kept in constant contact with updates and photo's. This is a company that can be trusted.I will always use this company.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Leak repair

Had a leak on my water service Todd and his team came out found and fixed it left it really nice and tidy would definitely recommend

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Underground leak fixed

Todd from JT Pierpoint recently fixed my underground mains water supply leak & just to make things interesting for him, the leak was directly underneath a conifer hedge along one side of my driveway! Within a few hours he had removed the offending conifer stump & roots, dug down about 1 metre, through soil & rubble, located the leak and replaced the damaged section of pipe, without even needing to disturb any of the tarmac driveway. Once he'd made sure I was satisfied with the repair, he backfilled the hole, cleared away all the rubbish & jetwashed my drive, leaving the site spotless. I cannot thank him enough for the speed & quality of work and the professional way in which it was completed. I wouldn't hesitate to recommend JT Pierpoint Utilities to anyone, highly recommended!

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Todd did me a great job digging out a…

Todd did me a great job digging out a trench for an electric supply to my garage , after he ran a conduit for the cable and refilled the trench , worked safe & cleaned up the site , even returning to finish the refill after the electrician had to disturb it .

1 June 2024
Unprompted review
Rated 5 out of 5 stars

JT Pierpoint the water leak fixer

Just had Todd from JT Pierpoint round to fix a leak from a water pipe that came from the mains running under our driveway. Within 3 hours had removed the block paving dug down 4 foot replaced section of leaking pipe back filled the hole replaced all block pavers
Everything levelled brushed and cleaned couldn’t tell where he’d been all in pouring rain, brilliant, couldn’t recommend highly enough. Superb job.

28 April 2024
Unprompted review

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