Jtpierpointutilities Reviews 

134
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and highly professional staff, highlighting the team's expertise, reliability, and dedication to efficiently solving water-related issues. Many people noted the staff are knowledgeable, skilled, and hard-working, ensuring jobs are completed to a high standard, often under tight deadlines. Additionally, people frequently highlighted the clear communication, with staff explaining plans and keeping customers informed throughout the process. Reviewers also consistently noted the team's punctuality and their commitment to leaving sites clean and tidy, often restoring areas to their original condition. This attention to detail and respectful approach contributed significantly to overall customer satisfaction.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Todd did a great job on an awkward lead service pipe renewal to eliminate a leak under the building on the old service pipe. Kept informed throughout, great advice on how to deal with Severn Trent, le... See more

Rated 5 out of 5 stars

After a larger than expected water bill, my partner and I were concerned we had a leak. I found Todd at JT Pierpoint Utilities after a few Google searches and I’m very glad I did. He came out within h... See more


Company details


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4.9

Excellent

TrustScore 5 out of 5

134 reviews

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No history of asking for reviews

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4.9

All reviews

(134)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Mains water leak under property

Advised by Severn Trent that I had a leak on my property somewhere. Todd came out within days and gassed the system to diagnose where the leak was (under the kitchen) and gave me options on what he could do explaining the process, cost and (no) disruption benefits and timeline to fix. He was very polite, courteous and efficient – exuded reassurance all the way with absolutely no pressure at all. His work was excellent, he re-routed the whole mains water supply to a new entry point in the utility room and fitted a new stop tap, capping off the old supply. Absolutely amazing job using a mole machine under the block paving which involved lifting a few blocks in certain areas rather than the whole driveway and path. A fantastic clean up and after he had finished you couldn’t even tell he had been. 100% recommend this company – can’t praise him enough.

13 January 2025
Rated 5 out of 5 stars

Amazing service

Amazing service all round got me book in right away. Excellent service provided no messing about just cracked on got the job done..
Worked tidy left zero mess from the job rocked up on the time he gave me to me is major bonus cause no one like waiting around

29 December 2024
Unprompted review
Rated 5 out of 5 stars

Water supply leak fixed

Todd and Tom repaired a leak on the water supply pipe to our property. Very pleased with job done. Prompt and efficient. A pleasure to deal with.

30 December 2024
Rated 5 out of 5 stars

Great service, saved us over Christmas

Todd came out on Christmas Eve after we found a leaking water pipe underground in our front garden. Todd came at short notice and was quick and efficient at solving the problem. He was friendly and very professional. We can’t thank Todd enough as we would’ve been without water over Christmas and potentially new year without his help!

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Top Class Service

Todd's team came out on Sunday in horrid weather just before Christmas to save ours. They located a severe leak underground and repaired it within the day after excavation. Despite deep trench work, after they left, you wouldn't have noticed they'd been. Everything was left neat. Polite, professional and completed on time. I'd highly recommend although I hope I never have to use them again :-)

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Water service pipe renewal

Water service pipe renewal
Leaking water pipe replaced under my property and within the boundary, works completed in a timely manner within the time specified and to a high standard. Very tidy work, area left as it was found. Great communication throughout, excellent customer service. Thank you!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

Wouldn't normally bother with a review, but was super happy with this guy. Well priced, thorough, respectful of my property.. would highly recommend!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

I have never had a better contractor do…

I have never had a better contractor do work for me and my wife. He was prompt polite fantastic with the dogs. His work is second to non and its been a pleasure to have him in and around our home. he has kept us up dated all the way through the work he's done. He's been fantastic accommodating and a great guy. If you have any issues with internal or external plumbing and even re piping a new water line to a house like what he did for us (as we didn't have a stop tap ) If we needed to stop the water for any reason we would have to use the stop tap in the road and that would have turned next doors water off as well. I can't praise Todd and his employee enough.I would recommend this company without hesitation. If you have water issues call Todd and your problem will be dealt with asap. Thank you again Todd for all your help I'm so glad We choose you

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Tom and Todd replaced our whole mains…

Tom and Todd replaced our whole mains water pipe and fitted a new stop tap. Absolutely amazing job using their mole machine under our block paved drive which involved lifting afew blocks in 3 areas and replaced. A great clean up and to be honest it looked as good as before they arrived. 100% recommend this company.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Found out we had yet another leak on…

Found out we had yet another leak on old water supply under our driveway, we were passed on Todd’s number. Not only did he go out of his way to come and look at the job , he also diagnosed the point it was leaking. He gave us options on what he could do and left it to us to decide (absolutely no sale patter) We booked him in to replace the service pipe and he promptly came and sorted out the problem making the least amount of mess and completed the job in the time scale he’d predicted. What I really liked was he would talk you through what needed to be done before he did it. He was always polite and honest in his dealings with me, but most importantly delivered the service he had promised.

20 November 2024
Unprompted review

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