Jtpierpointutilities Reviews 

133
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and highly professional staff, highlighting the team's expertise, reliability, and dedication to efficiently solving water-related issues. Many people noted the staff are knowledgeable, skilled, and hard-working, ensuring jobs are completed to a high standard, often under tight deadlines. Additionally, people frequently highlighted the clear communication, with staff explaining plans and keeping customers informed throughout the process. Reviewers also consistently noted the team's punctuality and their commitment to leaving sites clean and tidy, often restoring areas to their original condition. This attention to detail and respectful approach contributed significantly to overall customer satisfaction.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Todd did a great job on an awkward lead service pipe renewal to eliminate a leak under the building on the old service pipe. Kept informed throughout, great advice on how to deal with Severn Trent, le... See more

Rated 5 out of 5 stars

After a larger than expected water bill, my partner and I were concerned we had a leak. I found Todd at JT Pierpoint Utilities after a few Google searches and I’m very glad I did. He came out within h... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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No history of asking for reviews

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4.9

All reviews

(133)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Todd was incredibly helpful …

Todd was incredibly helpful and professional. He managed to fit us in a week earlier than scheduled to replace our mains supply line, which was a massive relief for us as we had other work planned. He gave us lots of useful advice and the job was completed to really high standard. Would not hesitate to recommend.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with Todd and tom

Extremely pleased with Todd and tom, they came the time we agreed, very professional and plotite did the job efficiently and with expertise, highly recommend them my garden was left better than they found it brilliant.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

This company was professional and helpful from the 1st point of contact. There pricing is very resonable. They completed the work quickly leaving the site clean and tidy. The guys were helpful and approachable explaining everything in a way we understood so everything was clear. Definitely recommend these guys

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. Tod was so helpful & did a fantastic job. Put in a new water supply & 7 outside taps throughout my garden. Very professional & knowledgeable I would highly recommend him without question

27 March 2025
Unprompted review
Rated 5 out of 5 stars

I can't thank Todd enough for all of…

I can't thank Todd enough for all of his help with an issue I had, he took time on many occasions talking to me and picking up my endless messages ! Sorry Todd 😞 you were very patient and informative, i had every faith that you were the man for the job., and on Thursday you proved me right ! 1st class job, very professional and polite. Thanks again

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service, thanks Todd

Todd was recommended by a friend, he was very friendly, helpful and explained exactly what needed to be done, we had a small leak on a pipe that ran externally for 300m. He had the right equipment to do the job quickly and efficiently. Well done Todd you are a star, would highly recommend this company

19 March 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY recommended - Positive experience from the start to the end.

Todd was recommended by an employee of Seven Trent Water following a underground pipe leak being found. Right from the start the experience and service has been excellent. He had good communication, prompt with attending to the work and completed it all within one day. He and Tom (his colleague) have a friendly approach with no awkwardness and get the work done. I would highly recommend using JT Pierpoint Utilities! Deserve more than 5 stars.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Informed by Severn Trent that we had a…

Informed by Severn Trent that we had a leak in a water pipe on our front drive. Contacted Todd through a recommendation and he came to assess the work required. After approving his quote he was able to do the work within 2 days. I was worried about the amount of mess this could mean as we have block paving and didn't want it to be spoilt. Needn't have worried, after removing only the parts required and laying a new pipe from the road to the kitchen, all was returned to perfect order, you could not tell it had been disturbed. Todd and his colleague Tom worked so hard and the work was completed in 2 days, they were both extremely professional and courteous and would highly recommend. Thank you both for a job well done.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Todd came highly recommended by an…

Todd came highly recommended by an employee of Severn Trent Water after a mains leak was discovered on my property. He was professional, efficient and got the job done without issue.
I would highly recommend jt pierpoint utilities to anyone having water leak issues.

Much appreciated
Thank you

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Under drive leak

Spoke to Todd about a leak we had under our driveway, within a few days he turned up, repaired it. He left it cleaner than it was in the first place! Couldn’t recommend him enough, a huge thanks again mate!

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Main Water Supply Leak.…

Informed by Severn Trent that my mains water supply had a leak, Todd came over within a day, assessed the job and quickly suggested a remedy. He and his colleague, Tom, were on site within two days and installed a full new water supply pipe. This involved a lot of digging and using the ‘mole’ tool. They never stopped and the works were completed within 2 days.
I was really impressed by Todd’s knowledge and professionalism and by the hard work by both.
After the works they completely cleared the site leaving no mess whatsoever.
I would not hesitate in recommending Todd and Tom to anyone, really impressed with their clean and tidy hard work.

23 January 2025
Unprompted review

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