Jtpierpointutilities Reviews 

131
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency, reliability, and the high standards of work performed. Many people appreciate the clear and constant communication, with updates provided throughout the process, and the team's ability to complete jobs promptly, often under tight deadlines. Reviewers frequently commend the staff for their professionalism, knowledge, and friendly demeanor, noting that they are helpful, punctual, and always clean up thoroughly after completing the work. Customers also appreciate the team's problem-solving skills and their dedication to ensuring satisfaction, often going above and beyond expectations.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Todd did a great job on an awkward lead service pipe renewal to eliminate a leak under the building on the old service pipe. Kept informed throughout, great advice on how to deal with Severn Trent, le... See more

Rated 5 out of 5 stars

After a larger than expected water bill, my partner and I were concerned we had a leak. I found Todd at JT Pierpoint Utilities after a few Google searches and I’m very glad I did. He came out within h... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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No history of asking for reviews

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4.9

All reviews

(131)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great solution for a complex job

Todd has just completed a very complex job that involved multiple properties with multiple owners. The job was definitely not straight forward and he worked with all owners to find a solution that minimised the impact on everyone. His ability to find different solutions was impressive. He was punctual and cleaned up at the end of each day. I would highly recommend Todd to anyone.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Was recommended this company from seven…

Was recommended this company from seven trent water and the service from start to finish was first class. Communication first class, job excellent and cleaned up after themselves. Answered all our questions and was such an approachable guy. Would definitely recommend him to anyone. Thanks alot A1 all round

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Went the extra mile

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven and earth, including working late, to get the job done at extremely short notice. The job was far from straight forward due to the elevations of our property and tight space. The team were friendly, punctual and cleaned up after job was complete. 10/10 highly recommended and would use them again in the future.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Work & Customer Servjce

Todd & Tom did a fabulous job . They kindly prioritised our leak & came out at the weekend to repair it . They did a really profession job , found the leak , repaired it & relayed my block paved drive perfectly . Super job 👍

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend these guys highly…

Can’t recommend these guys highly enough, called Todd at 8.45pm Saturday evening due to a water leak on our mains, causing water damage inside our property! Both him and Tom were with us by 9am the next morning. Fantastic blokes and they did a fabulous job !! Thanks again both of you. We really appreciate it.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

After using Todd previously for a leak on a families property I have recently used again when a leak was identified on mine.
I needed the work completing quickly to avoid disruption to other works planned. Todd attended identified and fixed the leak in a timely manner and within the time frames I had.
From previous experiences I was confident enough in Todd to leave him to get on with the job whilst I carried on my daily life.
The site was left clean and tidy following the repair.
I would highly recommend Todd.
Thank you again.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Suspected leak sorted quickly!

After a larger than expected water bill, my partner and I were concerned we had a leak. I found Todd at JT Pierpoint Utilities after a few Google searches and I’m very glad I did. He came out within hours of my first phone call, found the issue incredibly quickly and got things sorted. Excellent service and I’d have no hesitation in recommending him to others.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service once again!!

Todd recently did some work for me, I’ve since contacted him regarding another job, once again the service Todd provided was excellent Todd came out within 24 hours and came out of hours and was able to fix the issue with 30 minutes. I can’t recommend Todd enough, thank you.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick, tidy and polite guys

Todd assessed the work that needed doing as soon he could, quoted the next day and then promptly came out to do the work the week after we called to confirm with him. He is very considerate of your home and tidies up really well, taking all rubble and waste. I was really nervous of the disruption but Todd was very reassuring. The lead pipe replacement in our driveway was more difficult than expected but Todd still made it work with minimal disruption. I would 100% go back to JT Pierpoint for future work, thanks!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Super job.

Jon proved to be very conscientious, professional and reliable. His work is clean and tidy, his manner very pleasant and helpful. We are very happy with the result and recommend him wholeheartedly.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Life savers

This is the second time I’ve used this company and I couldn’t believe our prompt and tidy they were they’ve resolved the issue. One of my rental properties with no fuss can’t believe in the heat how hard the guys worked. Thanks again. Will definitely recommend this company.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, found the leak and fixed it, got through a concrete slab and reinstated all in about 4 hours. If we need any further leak repairs or a replacement for the pipe we know who we are going to.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service throughout

Found Todd on Seven Trent registered companies list, he responded quickly and came out to quote for the job the following day.
He replaced my old lead pipe with new plastic ready for my builder to start work on my extension.
His work is incredibly neat and he recommended the best place to bring in the new supply to cause the least disruption.
Highly recommend JTPierpoint and will be using in the future.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Todd came out to my Son's house as we needed a leak test due to high water bills. Todd popped up on his day off to turn the water off at the mains. He was incredibly helpful and informative. Would definitely contact him again and highly recommend.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Todd was incredibly helpful …

Todd was incredibly helpful and professional. He managed to fit us in a week earlier than scheduled to replace our mains supply line, which was a massive relief for us as we had other work planned. He gave us lots of useful advice and the job was completed to really high standard. Would not hesitate to recommend.

13 May 2025
Unprompted review

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