Jordan Fitness Reviews 

226
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent support - the sales / support went above and beyond to make sure I could get what I was after. Really impressed!

Rated 5 out of 5 stars

Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick... See more

Rated 5 out of 5 stars

Great high quality products and customer service second to none. My wife ordered a dumbbell rack that arrived with a damaged plastic end cap. I received a reply the very next working day confirming a... See more

Rated 2 out of 5 stars

We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for sever... See more

Company replied

Company details

  1. Fitness Equipment Store

Written by the company

Jordan Fitness supply commercial gym equipment & functional fitness products worldwide. UK based, we specialise in premium free weights (dumbbells, barbells, discs), weight benches, rigs & flooring through to plyo boxes, medicine balls & home fitness. ...


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4.5

Excellent

TrustScore 4.5 out of 5

226 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(226)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ignite Pump X Urethane Barbell Set

Managed to get hold of the Ignite Pump X Urethane Studio Barbell Set when they were in stock. The communication was good and delivery pretty fast. The bar bell set is excellent! Looks great and really nice quality. Both the bar and the plates are nice to handle, very tactile. Works perfectly for my online pump classes at home. I would definitely buy from this company again and have already recommended the bar bell set to friends.

9 June 2021
Unprompted review
Rated 1 out of 5 stars

12 days to get the order to me not 3 to 5 as on their website.

12 days to get the order to me. Not really the best service when the website says 3 to 5 working days for delivery. The reason was that they had too many orders to pack out hence the delay.

5 June 2021
Jordan Fitness logo

Reply from Jordan Fitness

Hi Andy, we're very sorry to hear this as very unusual for this to happen. We just want to check if this was a courier issue as our website orders are dispatched in 2 working days. If you could email us sales@jordanfitness.com with your email address and we can look into it and (more importantly) make up for this with a discount code for your next gym kit stock up.

Rated 5 out of 5 stars

Fantastic service

Fantastic service Now have more equipment at home since lock down than local gym! Perfect for keeping fit 🙏🏻 Plus excellent value for money and quality.

1 June 2021
Rated 5 out of 5 stars

One of the best Gym kit suppliers in…

One of the best Gym kit suppliers in the UK. Exceptional customer service, robust strong kit what’s not to like . Highly recommend and 5 stars to Lauren in the Jordan sales team for her help. Looking forward to my next purchase. Thank you

15 May 2021
Unprompted review
Rated 5 out of 5 stars

Quality Products & Service

I ordered some Ignite V2 Urethane Discs. They are good quality discs at a decent price and arrived well packaged within the stipulated timeframe. I would order again from Jordan Fitness.

27 April 2021
Unprompted review
Rated 5 out of 5 stars

Great quality equipment & a very happy & helpful team

I have been really happy with the service received from initial enquiry, explanation of the product and helping me to choose what I needed as ordering the correct kit can be a minefield. There have been delays however all was explained to me and in the current climate and with delivery issues in every sector I think this is the way things are at present. The people I have spoken to at Jordan are always cheerful and helpful and I would recommend their service and excellent quality products.

19 April 2021
Unprompted review
Rated 2 out of 5 stars

Poor customer experience.

Poor customer experience.
Feedback on experience requested before product even delivered.
Contact to customer service to request an update on expected delivery date was a generic vague response.
Recommendation to consider ways to provide clearer guidance on delivery timelines and product availability.
Perception from response from customer services did not take the care to look at the specific query and received a glib unconcerned response.
Hopeful that product lives up to expectations to improve overall perception.

15 April 2021
Jordan Fitness logo

Reply from Jordan Fitness

We're very sorry for the delay on receiving your goods. We have been on a 3-6 working day for some time and you did receive your items on the 6th working day. We appreciate you may not have seen the notification on the website banner and in order confirmation emails, but we always strive to meet our communicated delivery deadlines. Please do contact us if you'd like to make any further orders and we'll ensure to your receive a discount for your troubles. All the best. Team Jordan.

Rated 3 out of 5 stars

Have had excellent service from Jordan…

Have had excellent service from Jordan fitness in the past. On this occasion in cant give usual 5 stars as 1) still waiting for my dumbbells to arrive and 2) the courier delivering is different to courier used in past by Jordan and the (courier) is a complete shambles and waste of space.

11 April 2021
Jordan Fitness logo

Reply from Jordan Fitness

Hi Daniel, We're very sorry for any order issues you had experienced with us. We dispatched your order within a few days and so are very concened as to when you received these. Please can you email us to tell us what happened so we can raise this with our palet delivery service. All the best. Team Jordan

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