Excellent support - the sales / support went above and beyond to make sure I could get what I was after. Really impressed!
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Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick... See more
Great high quality products and customer service second to none. My wife ordered a dumbbell rack that arrived with a damaged plastic end cap. I received a reply the very next working day confirming a... See more
We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for sever... See more
Company replied
Company details
Written by the company
Jordan Fitness supply commercial gym equipment & functional fitness products worldwide. UK based, we specialise in premium free weights (dumbbells, barbells, discs), weight benches, rigs & flooring through to plyo boxes, medicine balls & home fitness. ...
Contact info
56 Oldmedow Road, PE30 4JJ, Kings Lynn, United Kingdom
- 01553763285
- marketing@jordanfitness.com
- jordanfitness.com
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Typically replies within 2 weeks
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You were recommended by my physical…
You were recommended by my physical trainer as selling good quality products. Not disappointed. 6k kettle bell, cast iron is excellent. Good handle makes it easier to use.
Weights ok, delivery service not!
Weights ok, delivery service not!
Barbell and weights seem ok but the delivery and customer service absolutely not so be careful. The weights came separately and we were given a confirmation of delivery without actually receiving them. We emailed JTX weeks ago to find out what was going on but all we've received nothing back. Luckily, the parcel was found dumped on someone's driveway in a neighbouring village and they tracked us down (the address was still intact and correct when it arrived here). Needless to say that we won't be using their services again
Great product
Great product well made and solid. Pushing my workout session one stage further having returned to the gym after a 30 year gap at 53.
Excellent studio bars and plates
Ignite v2 urethane Olympic discs
This is the second time I’ve bought ignite urethane discs the. Quality,durability and delivery is excellent
Love my Jordan Fitness Elite Olympic Bar!
I love Jordan Fitness. Bought the Elite Olympic weight bar. Fantastic bar, goes well with my Jordan Olympic weight plates! Great piece of kit.
ignite pump x barbell set…
Ordered the ignite pump x barbell set with extra 7.5kg weights. Excellent bit of kit, delivered on time.
Will be buying some more equipment soon as it is good quality.
THANKS
Problem with grip sleeves
Problem with the chin up bar grip sleeves, which are loose and rotate when you try to chin up. Weakens the grip ability. Never seen this on a chin up bar before, but Jordan Fitness seem to think it's deliberate and not a design flaw.
Easy purchase and deliveries
Still waiting for the right product
Took delivery of what I thought was my order which arrived on a big pallet.
All appeared good until I opened the boxes to find they had sent the wrong (older style)l rack.
Had to go through the hassle of packing everything away, taking up a load of space, waiting in for a collection, and it's been a week now but still no news on when the correct package will arrive even though it has been nearly a week since dispatch but no phone call as to when it arrives.

Reply from Jordan Fitness
Delivered on time
Delivered on time. Jordan dumbbells and kettles. Awesome quality. Happy shopper.
Easy website to deal with
Easy website to deal with. They only show items available that they actually have stock of. Very fast delivery too, especially for heavyweight items (poor delivery driver)
Great service
Great service, kept up to date with progress and notification of delivery all very helpful - thank you
Efficient and great prices👍🏻😊
Very poor dispatch and delivery… abysmal even.
Very poor dispatch and delivery service. Customer service left a lot to be desired - outright lies, telling me that the dispatch email had gone into my junk folder because she could ‘see it had done on her screen’! (It had not)
Their interpretation of the consumer rights legislation and the distance selling regs also leaves a lot to be desired.
Oh - and a week after cancelling the contract and saying they were arranging for the goods to be recalled, I get a call from FedEx asking me how they can arrange delivery. So again - yet more lies, they haven’t recalled them at all. ‘Abysmal’ in a word.

Reply from Jordan Fitness
Damaged Kettlebell, Poor Delivery, No Packaging
We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for several days, until they were finally delivered by employee on his way home. He literally had them in his car with no packaging and carried them in pairs into my house! The 20kg kettlebell had clearly been dropped and was damaged with holes through the neoprene layer.

Reply from Jordan Fitness
Quick service and excellent kit thanks
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