Jolly Tots Reviews 

654
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making their shopping experience relaxed and comfortable. Many highlight the excellent customer service, appreciating personalized approaches, clear product explanations, and a wide range of quality items. Reviewers frequently mention the competitive and amazing prices, often better than online, allowing them to get great deals. The overall service, including quick delivery, a no-pressure sales environment, and helpful demonstrations, contributes to a highly recommended experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, highlighting the wide range of options, quality, and competitive... See more

Service

People report positive experiences with service, consistently describing it as fantastic, excellent, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and affordable options... See more

Customer service

Users describe positive interactions with customer service, consistently praising the high standards and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Had an Excellent experience with Jolly Tots!! Louise was super helpful and patient! Ordered a Nuna travel buggy and it arrived the next day with free delivery!!

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

654 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(654)

288 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, was served by Reta and she made the whole decision making process easier. Thank you so much, highly recommended

7 April 2026
Unprompted review
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Reply from Jolly Tots

Thank you 🤩

Rated 5 out of 5 stars

I had a fantastic experience with Jolly…

I had a fantastic experience with Jolly Tots from start to finish. I first spoke with Loretta on Facebook, and she gave me the best deal on the Nuna Triv Next stroller, along with the Nuna reclining car seat and rotating Isofix base.

The whole process was smooth and hassle-free, especially when visiting the Yardley branch. We were warmly welcomed by the staff, who kindly gave us a demonstration and let us test the stroller, which was really helpful.

Their honesty and customer service truly stood out, and that made the whole experience even better. Thank you all so much — I really appreciate everything! :)

6 April 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a great review ❤️

Rated 5 out of 5 stars

Wow what Excellent Service Everytime…

Wow what Excellent Service Everytime Louise staff Member always full of smiles and ready to help excellent Customer service keep up the good work Louise .💯🤲🏾❤️kind Regards from Tina ,Saj,Baby Imaan🥳

31 March 2026
Unprompted review
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Reply from Jolly Tots

Amazing review thank you 🙏

Rated 5 out of 5 stars

Excellent prices and very welcoming

We had an excellent visit here, David and Lewis were very knowledgeable and welcoming. The product range was excellent and the prices were even better. We were able to buy a pushchair, car seat, bedside crib, and other items without breaking the bank. I highly recommend this shop.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Trouble with ordered pram

We ordered our pram at the start of January (it didn’t say on line that it was for pre order) so we emailed them to ask when delivery would be and they said end of February, it come to the end of February & was told it would then be delivered end of march (my daughter is born at the end of march) so we rang up to double check as we didn’t want to risk it not being delivered and we was told on the phone it actually wasn’t due to be delivered until end of may. We spoke to them and asked to change it to a different pram in the same price range, they agreed & said that it would be with us in 7-10 working days. I text them for an update & was told fed ex tried to deliver the pram but they couldn’t find the house (no one tried to ring us or anything). They then said it would be delivered again when they receive it back of fed ex. Fast forward another week (nearly the end of march) & I text them again to see when it will be delivered & they said fed ex had only delivered the base & car seat but no pram. We mentioned we needed it as our daughter is due to be born in 5 days and their response was “we could send you the car seat & base so you can push your daughter around in that” bearing in mind we’re in march it’s absolutely freezing so of course we said no & we have now had to travel all the way from Manchester to Birmingham for the pram. The only good thing that happened since purchasing this pram is the guy at jolly tots helped us carry it out to the car. I wouldn’t recommend this company AT ALL

30 March 2026
Unprompted review
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Reply from Jolly Tots

"Hi Ellie,

I’ve just seen your review, and I am so sorry to hear about the trouble you had with your delivery. This doesn’t reflect our usual service, and for that, I sincerely apologize.

I have reached out to you via email

Jolly Tots

Rated 5 out of 5 stars

Fantastic experience at Jolly Tots

Fantastic experience at Jolly Tots, thanks to David. He gave really helpful advice on cots and next-to-bed cribs, and I ended up with exactly what I was looking for. Very knowledgeable, friendly, and easy to talk to. Fantastic selection of items in store. Easy parking too. I’ll definitely be purchasing from there again!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff

Amazing staff, very helpful and really good prices of all items. They are on of our favourite baby shops and we have been going there since before my daughter was born and it’s amazing.

29 March 2026
Unprompted review
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Reply from Jolly Tots

Amazing thank you for a lovely review

Rated 5 out of 5 stars

We are First time parents

We are First time parents, made to feel very welcome on arrival, had a lot of questions. Shout out to Louise who was very helpful with us and very patient. Highly recommend this place.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great sales team!

Louise was really helpful pointing out different options that would be suitable for ourselves. Showed various different options and overall was really easy for us to decide the best option at a great price due to the Nuna weekend sale! Highly recommend to anyone who is unsure of which option is most suitable.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my partner purchased a full…

Myself and my partner purchased a full travel system. From start to finish Leigha made the experience enjoyable and stress free. Would highly recommended as the service was very personal and the price was extremely competitive!

28 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely review

Rated 5 out of 5 stars

Amazing Experience 10/10

Came in with my partner and my mom to look for a travel system, we only planned to browse we didn’t plan on buying today, but the staff were ever so helpful and shown us everything we needed to know about the system we were looking at, they shown us how to take it apart and place each items onto each other and how to fold it up and answered every single question we had, we ended up buying that exact travel system because we fell in love with it and couldn’t part from it, special thank you to Rachel the lady that helped us :)

28 March 2026
Unprompted review

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