Jolly Tots Reviews 

654
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making their shopping experience relaxed and comfortable. Many highlight the excellent customer service, appreciating personalized approaches, clear product explanations, and a wide range of quality items. Reviewers frequently mention the competitive and amazing prices, often better than online, allowing them to get great deals. The overall service, including quick delivery, a no-pressure sales environment, and helpful demonstrations, contributes to a highly recommended experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, highlighting the wide range of options, quality, and competitive... See more

Service

People report positive experiences with service, consistently describing it as fantastic, excellent, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and affordable options... See more

Customer service

Users describe positive interactions with customer service, consistently praising the high standards and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Had an Excellent experience with Jolly Tots!! Louise was super helpful and patient! Ordered a Nuna travel buggy and it arrived the next day with free delivery!!

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

654 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(654)

279 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke with Rachel and ordered 2 ex…

I spoke with Rachel and ordered 2 ex display car seats. Rachel was really helpful and my car seats arrived the next day. Really fantastic service and 2 car seats in brand new condition at a fraction of the price.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Dave was a great help

Dave was a great help! Explained everything thoroughly and we are happy with playing our pre order for the chestnut bundle and isofix ! Very helpful and a smooth process, definitely recommend 👌

23 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you so much for such a lovely review 👏

Rated 5 out of 5 stars

Got served by member of staff Rachel…

Got served by member of staff Rachel for my babies pushchair she was absolutely amazing and great help... all the staff are helpful and do the best baby stuff. Do check them out guys they are fab and the cheapest you could get!

23 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a great review. We think Rachel is pretty special too ❤️

Rated 5 out of 5 stars

Amazing staff

David was super helpful in finding us a suitable car seat for our 3 year old. He offered to fit it for us as we were in a rush and ran through the best options for us. Thank-you so much

23 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you for your kind words

Rated 5 out of 5 stars

The staff were very welcoming and…

The staff were very welcoming and approachable. Staff allowed us to try different pushchairs in car to check fit. They price matched our pushchair, unboxed it and put it all together. Service at Jolly tots is unmatched!

22 March 2026
Unprompted review
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Reply from Jolly Tots

Brilliant so pleased that the Birmingham store offered such great service

Rated 5 out of 5 stars

10/10 service from Harvey

10/10 service from Harvey, show and tell skills are impeccable and really helpful

22 March 2026
Unprompted review
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Reply from Jolly Tots

We are super proud of Harvey and think he is great too ❤️

Rated 5 out of 5 stars

Jolly tots is the best place to go for…

Jolly tots is the best place to go for any nursery/baby items ! We purchased our pram at a really great price and it was shipped and delivered the very next day. The customer care is 100% and they will help you every step of the way.

19 March 2026
Unprompted review
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Reply from Jolly Tots

Wow thank you for such kind words

Rated 5 out of 5 stars

Stroller

We purchased a stroller from yourselves on the 17/03. The sales team were fantastic at answering a few questions I had about the stroller. Following the questions I purchased the stroller which was a ex display. The stroller was delivered to my home the next morning, it was in fantastic condition and looked brand new.
We have purchased a number of other things from Jolly tots including car seats and an other stroller. We have always been so impressed with the service.
Thanks again.

17 March 2026
Unprompted review
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Reply from Jolly Tots

Amazing thank you for your support

Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at Jolly Tots Pram Shop! The customer service was excellent from start to finish – the staff were friendly, knowledgeable, and genuinely happy to help. They took the time to answer all my questions and made sure I felt confident in my choice without any pressure.
The range of products is fantastic, with plenty of options to suit different needs and budgets. The quality of the prams and accessories is clearly very high, and everything is well presented in-store.
What stood out most was how attentive and patient the team were, making the whole experience smooth and enjoyable. I would definitely recommend Jolly Tots to any parent or parent-to-be looking for great service and quality products!
Thank you again for such a positive experience 😊

18 March 2026
Unprompted review
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Reply from Jolly Tots

What a lovely detailed review. Thank you so much for your review it means the world 🌍

Rated 5 out of 5 stars

100% recommend

Jolly tots is great. Has a wide variety of pushchairs to look at and physically try which is rare as alot of pushchairs you can only view online. Definatly recommend. David was really helpful and built the pushchair for us which was great.

18 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a kind review. We love David we are glad to do too ❤️

Rated 5 out of 5 stars

Exceptional Service – Truly Second to None!

I cannot recommend Jolly Tots highly enough! From the moment we walked in, the level of customer service was absolutely outstanding. We purchased a Twin pushchair yesterday, and the entire experience was smooth, professional, and genuinely enjoyable.

The team went above and beyond to help us choose the perfect option, taking the time to explain everything clearly, demonstrate features, and ensure we felt completely confident with our purchase. Their knowledge, patience, and friendly approach made all the difference.

What truly stood out was the kindness and care shown to us — a gentleman from the Jolly Tots Staff had to even bear the burden and carried the large boxed twin pushchair all the way from the shop, through the car park, and placed it into my car boot. This meant a great deal to me and my family, especially as I use a walking crutch. That level of thoughtfulness and support is rare and deeply appreciated.

It’s rare these days to come across such a high standard of customer care — truly second to none. We are incredibly grateful for the support, kindness, and attention to detail shown throughout.

Thank you for such a fantastic experience. We will definitely be recommending you to family and friends!

Kamal & Family

16 March 2026
Unprompted review
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Reply from Jolly Tots

What a lovely review. Our staff will always offer to carry any items to your car. We are glad they were able to do this for you ❤️

Rated 5 out of 5 stars

Great service

Great, easy experience. David was very helpful with information regarding f pushchair purchased.

17 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you so much. We think David is great too ☺️

Rated 5 out of 5 stars

Kiera was very helpful i have brought…

Kiera was very helpful i have brought all my babys stuff from here and the quality and price are amazing. Really recomend

17 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you for a lovely review. Kiera has just stared and is doing great 😊

Rated 5 out of 5 stars

Absolute 10/10 service today from David…

Absolute 10/10 service today from David and Kiera. David gave us a thorough walk through of our travel system that we’ve brought for our little one and even carried it all out for us! Couldn’t have asked for better customer service. Thank you again! X

17 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for the kind words. We are proud of Kiera and Dave’s customer service ❤️

Rated 5 out of 5 stars

Great sales customer service

Rachel helped me recently by running through the options available in store over the phone before I drove over to the shop to visit in person. The shop itself is also great, with a large amount of stock to view / try out in store. She was very clear on different brand / colour availability and pricing, and these matched exactly with what was offered in store. She promptly followed up on our call as we had discussed with photos of the options we had talked about. I was happy proceeding with my purchase once I visited the Stetchford branch. A very positive experience overall, and wouldn’t hesitate to recommend to friends / family.

15 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Rachel is a great asset to Jolly Tots. We are glad that you think so too ❤️

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